New iPod / Licensing Issues

My 40GB iPod suddenly stopped working. too expensive to fix and need to buy a new one. How do I deal with the licensing issue of only being to load songs onto a limited number of devices. If I replace my player every 2 or 3 years, do I lose the ability to load songs I've purchased? Is there a way to report "dead" iPods? Thanks!

These restrictions only apply to the number of computers you can authorize to play your purchased music. You can load this music on any number of iPod players.

Similar Messages

New iPod touch issues. not recognizing in iTunes

i just got a new ipod touch and installed everything and itunes will not recognize the ipod. I went on support and tried what it said by holding down the sleep button and the home button at the same time until the apple appeared and then closing out of itunes and opening it up and plugging the ipod back in which helped it to recognize. the ipod then went into recovery mode and said it needed to be restored. Restoration began however, the connect ipod to itunes screen disppeared leaving a lit up and black screen and a window appeared in the "preparing ipod for restoration" stage that said "ipod could not be restored. an unknown error occured (1604). any ideas? oh and then the thing on the side that said ipod disappeared and it stopped recognizing the ipod again.

Welcome to the discussions,
Error 1604 points at a problem with your USB drivers/connection.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the USB 30-pin dock-connector cable. If the issue persists on a known-good computer, the device may need service.
more detailed info here: http://support.apple.com/kb/TS1275
Install USB drivers: http://support.apple.com/kb/TS1538
Also check your security software settings: http://support.apple.com/kb/TS3125
Message was edited by: Ingo2711

New iPod Touch Issue

I just got a new 64 GB iPod Touch. I believe it's the most recent generation. After setting it up as a new iPod and plugging it into my computer, the device doesn't show up on iTunes and an error message stating that I do not have the latest version of iTunes installed pops up. I uninstalled and reinstalled iTunes but when I plug in the iPod, I get the same exact message. I have the latest version, 64-bit iTunes. Why is this happening?

Do you have version 11 of iTunes?
Did you try:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Connect to another computer to help determine if you have a computer or iPod problem.

New ipod sync issues with itunes libraries

my old ipod classic screen has shattered and a friend has given their old ipod classic, which has been erased of old data, so it is clean.
the ipod connects fine, but when i go to "sync" in "file" it won't let me, i restored the factory settings on the ipod via "settings" and "reset settings", and restarted pc as itunes requested, but the only way to transfer the music was via "autofil" from "devices" menu, but i still can't autofil movies or tv shows.
i noticed when i go to "file" it now says "sync songs" rather than simply "sync" but it still won't give me the option to sync, so how do i sync my whole library with my ipod.
any advice would sincerely appreciated.
many thanks.

Not sure why this is occurring - no such problem with my iPad, nor with 3 different iPhones used over the last 4 years.
Do you have manually manage music and videos selected under the Summary tab for your iPad sync preferences, or are do you have Sync Movies selected under the Movies tab along with Sync Music under the Movies tab and Sync Apps under the Apps tab?

Issues with new Ipod, & questions Ive searched the forum for with no luck!

Hi everyone!
Just got a brand new Ipod Touch 8G, used to have a used 16G but it finally broke. So since I bought this one brand new I actually decided to register it with Itunes under my email, unlike the last one which someone gave me and I could never get to let me sign in. I also JUST changed banks, and dont have the CC yet 4 the new one so I tried using Paypal as my registration payment type for Itunes, even went into Paypal and added ALL my new bank routing numbers, AND put a little cash into Paypal. At first this seemed to work fine with Itunes, it let me finish signing up and even let me start downloading a few free things, THEN I went into my separate paypal account window to remove an OLD prepaid Netspend card in case anyone charged the old card (trust me prepaid cc are a scam!) it wouldnt take my money from the bank thru paypal. AS SOON as i removed the card, Itunes stopped downloading my free stuff, and told me I had to verify payment information, took me to the main Itunes screen, where i again chose Paypal, only this time it took me right into Paypal to where u go to add a credit card and it told me I NEEDED to add a credit or debit card to paypal! WHY? It had worked fine, I have money on the account and a BANK ACCOUNT attatched!
*So i decided to just work on copying my music from my computer to the Ipod since I couldnt get Itunes working. This is where I have a few questions, have searched here cant really find the info so here goes...
first of all since I'm sure someone will ask what VERSION I have, WHERE the heck do you find this info? Cause all I know is its a brand new 8G Touch, it says nothing on the box about a version, when I access my General Settings on the Ipod, and go to About it says Version 4.0. So i guess thats my version even tho people on here have said there is nothing that high for the 8G?
**Second, i have been trying to find a better way to organize my music. I KNOW i can simply go to Music, Artist, pick the band then hit shuffle, BUT I am a big fan of playlists, I like my music to play in a certain way usually. But I have some artists that I have HOURS of music for, Im not sure i understand how I can change exactly what songs play by this artist, in a certain order for that time? I'm guessing I need to use my actual Itunes computer screen to do this? Right now I just have all my songs by an artist under a playlist with their name.. However, I am more than willing to sacrifice some of my longer playlists with just one artist in them if ANYONE thinks that it would help free up ANY more space? I have seen quotes from Apple and such that say the 8G should be able to hold around 1700 songs, of course i know this is a rough estimate, as some songs are longer, but I havent put THAT much on it, under my General/About tab it says 360 songs, and I removed ALL my pics from it cause i have a lot, and STILL I have already supposedly filled up 3.73GB, and this bring me to my next big issue-
**WHY does it claim to be 8G but my capacity now says its just 6.83!? I mean I havent added anything but music yet, and I planned on getting some of the free apps n such, but at this rate I wont have the space! I know 6.83 isnt far from 8, but still I feel cheated...does it have anything to do with the UPDATED version of the software that Apple convinced me to update RIGHT after I had JUST installed the Ipod? Cause it took forever then it said it was RESTORING my Ipod, and it told me on Itunes that it was restoring my music from backup! Why would it have erased all content during a basic upgrade without even telling me? Is there any way to uninstall that update and get back the memory it took up? And do these backup files take up space like on a normal computer? what about under settings where it says something about condense? I just think I must be doing something wrong cause 8G and 16G arent THAT vastly different,but the old touch I had had a WHOLE BUNCH more music on it PLUS 1000s of pics, PLUS some Apps, and wasnt nearly full, this one I added my fav artists and its nearly full?
Well, thanks a bunch for anyone who stuck with me there...I'm not tech stupid I promise lol, I'm a 26 yr old college student and have even worked tech support before, but i admit I'm not at all familiar with the Apple software, system or much beyond the basics...I just spent nearly 200 on this thing, and it IS a great toy, I just want to be able to fully use it!
Oh also, ive heard two things, that you DONT need a "sensor" seperate thing for the Nike app with the Touch, and that yes you DO...any idea? If i DO need to BUY something else I do not want it and can I remove it to free up space??
thanks a bunch eagerly awaiting any answers...might have to call Apple today about the Itunes payment registration thing...

Welcome to the discussions,
WHY does it claim to be 8G but my capacity now says its just 6.83
The size of you HD is calculated binary when it comes to use it, instead of decimal when companies want to advertise there products. 1 KB=1024Byte instead of 1000KB as advertised by the manufacturer. In your case this reduces the actual available space by the factor of 0.93 or approx. 7,4GB.
If you have an "other" section in your color bar showing the different types of data on your ipod, which is bigger than 500MB, this could be a sign of corrupt data caused by a sync that did not complete or copied damaged data. A restore will reduce the size to normal again.
Restoring: http://support.apple.com/kb/HT1414
If you restore your ipod, iTunes will install the newest firmware first and then add back your data and settings from your last backup if you choose to "restore from backup". Every backup is replaced by the following one, so make sure to include this folder in your backup routine in case you'll have to go back.
You can check the location and size of the backup folder for your ipod here:
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
copied from: About backups http://support.apple.com/kb/HT1766
Sorry, I can't answer your payment question, I have never used your kind of setup, maybe you can find something useful here: http://www.apple.com/support/itunes/

Mail sync issue with new iPod Touch

I have been unable to successfully perform an initial mail sync using my new iPod Touch 32 GB with Version 3.1.1.
All is being successfully sync'd with the exception of mail. The error box when I click on mail with the iTouch reads - "Cannot Get Mail - The connection to the server mail.me.com failed"
I have an active .Mac account. I can successfully log into "mobileme" via my G5 1.8 dual running OS X 10.5.8. My cable web provider is Comcast in the Middle TN area.
Thanks in advance with any suggestions.
Djay

I found my "issue" is not an issue when I was able to access WiFi. The touch downloaded my messages! I was naively "assuming" that the initial setup via iTunes would have provided my initial message download.
Marking this "false alarm" as solved. I'll avoid "jumping the gun" on my next hurdle.

Auto-login issues since Restoring to new iPod Touch

I recently purchased the new iPod Touch 32GB and restored all of my settings from my previous iPod onto this one. My previous Touch was also on 3.0.
Since the upgrade I have had constant issues with the auto-login web feature at my local Starbucks. It sits on the "Connecting" screen and then eventually fails. Then I have to choose to connect to the network (because it automatically disconnects wifi when the login fails). Then when I connect a second time it brings me directly to the login screen where I can enter my account info and choose to save it to auto-login in the future. The problem is that it never seems to work the next day when I try to connect again.
My previous iPod Touch never had issues with the auto-login feature. And let me tell you that it is frustrating that there is no cancel from the dimmed "connecting" screen. I have to wait 4-5 minutes for it to realize it's not working.
I have already tried:
-Clearing Cache
-Clearing Cookies
-Clearing Autofill Names and Passwords
Any help would be awesome!
JT

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Massive amount of issues on brand new iPod 20GB

After wasted the last 5 evennings trying to install a BRAND NEW iPod 20Go (following the iPod Getting Started), due to an amazing and a never ever experienced amount of issues, like :
1. from the brand new and never used iPod CD that comes with the iPod : « error 1628 : unable to complete script based installation » ???;
2. from iPodUpdater 09.23.2005 : not updating or restoring the iPod or : « your iPod model is not manage by this application » ???;
3. from iTunes : not recognise the iPod, not transfer my songs or only 1 or some but never the all of them, not eject the iPod, suddenly froze and crash WinXP ???;
4. and finally, since 09.28.2005 / 8 PM I just cant run iTunes 5.0.1.4 anymore :
- even after Ive uninstalled it and deleted it and redownloaded it and reinstall it several times from different mirrors :
- during the installation the assistant wizard dont show the installation of Quicktime (suppose to install iTunes 5.0.1.4 and Quicktime 7);
- as soon as the installation is complete, WinXP always display the same error msg :
« iTunes has had a problem and must close sorry for » ;
5. ()
and after having read all the Tips and Troubleshooting finding in iPod Getting Started and on Apple.com support page (iPod tutorials + discussions) Ive SEVERAL times :
6. uninstalled (Control Panel) iTunes/iPod/Quicktime
7. RESTART the PC
8. manually deleted all iTunes, iPod, Quicktime and Apple files from the program files and all the temporary files related (C:\Documents and Settings\) to the precise date of iPod + iTunes installation
9. cleaned the harddisk (Cleandisk / WinXP system tools)
10. deleted the History, the Cookies and everything from the navigator (Thunderbird with last update 09.29.2005)
11. uninstalled and delete all the unused programs and files to have the maximum amount of harddrive space
12. defragmented the harddrive (WinXP system tools)
13. updated and ran the antivirus
14. updated and ran Ad-Aware and Spyboot Search & Destroy and so on
15. RESTART the PC
16. downloaded and installed the last WinXP updates (Windows Update)
17. RESTART the PC
18. unpluged other device from the USB 2.0 PCI hub card
19. RESTART the PC
20. downloaded iTunes 5.0.1.4 (09.20.2005 file), iPodUpdater 1.2 for iPod 20GB color display (09.23.2005 iPodUpdater) from Apple.com
21. checked both files with my last updated Computer Associate antivirus
22. snoozed the Antivirus
Then installed the last iPodUpdater and RESTART PC :
23. run iPodUpdater, plug the iPod (USB 2.0 port)
- WinXP identified the iPod as 1 harddisk (open a window as for any other external harddrive)
- then iPodUpdater enable the restaure option
- click restaure : WinXP error msg « unable to lock iPod... try again » ; close iPodUpdater
24. then try to disconnect safely the (G iPod with the green arrow button in the WinXP taskbar
- WinXP error msg : « unable to stop Apple iPod USB device now, try to stop it later »
25. then click My Computer : iPod = (G
- right click on (G , select eject, no flashing sign « do not disconnect » on iPod
-- unplug the iPod
26. then rightclick My Computer, select manage, select device manager, expand controller bus usb, rightclick on concentrator usb
- select property : « device works correctly »
- select driver = Microsoft 5.1.2600.0 (xpspsp2rtm.
0408.03.2158 on C:\WINNT\system32\drivers\usbhub.sys)
27. open task manager (ctrlaltdelete), process, stop iPodService.exe, run iPodUpdater again, plug the iPod
- iPodUpdater identified iPod (serial n° / version 1.2 / 19Go ) already up to date
- click restore, restauration process start and end, plug the iPod in to the electrical device,
- iPod restored OK !
28. then install iTunes 5.0.1.4 + Quicktime 7.0 and RESTART the PC
- run iTunes respond to the questions and import my music file (OK), close iTunes and RESTART the PC
- Plug iPod (flashing do not disconnect ), iTunes starts (OK),

Hi Martha
Some others in iPod discussions solve theirs troubles :
- by buying and installing 1 Firewire card (6-pin port) + the Apple 6-pin FireWire cable : $ 70 - $ 110 or more for both items (good idea if the problem comes from the USB 2.O port and cable, so with FireWire connection created by Apple you just avoid any USB 2.0 connection. But, if you can quickly tranfer some songs and play them on the iPod... it doesen't sound like 1 USB 2.0 connection to me),
- by connecting iPod on 1 Apple Computer. Know this is not THE solution. But so you can check if the problem comes from
your iPod or/and your USB 2.0 connection and at the end you temporarily can iPod all your songs. If you don't know somebody with an Apple computer, I'm quit sure... if you can go to 1 Apple store and explain this, they will let you check your iPod and USB 2.0 cable, hope so at least.
Since the 9.28 8pm, I just can't install iTunes 5.0.1.4, as soon as the installation process is complete, WinXPsp2 always display the same error msg :
« iTunes has had a problem and must close sorry for " ... even brand new files downloaded again and again and .... at Apple.com (http://appldnld.m7z.net)
For me, even if iTunes 5.0.1.4 is already on the market, this iTunes update is definitively not Windows XPsp2 compatible yet.
So, still waiting a working iTunes (n) version truly XPsp2 compatible from Apple/Microsoft people, and quickly because
warranty time is running and I still want to be able to exercise my warranty rights before the end of it.
Good luck
Olivier

Strange license issue while creating new isolation group

Dear all,
we just installed CPS M28.20-37214 on NW 7.0 SP 21.
Now I want to create an isolation group and get following error:
*10:30:27 AM: JCS-122045: Unlicensed feature: ProcessServerService.SAP.limit     *
Error details:
JCS-122035: Unable to persist: JCS-102081: License does not permit this modification for Isolation Group-object: Isolation Group
And this is our free-of-charge license:
CPS-Basic     ProcessServerService.SAP.ApplicationsAPI     true
CPS-Basic     ProcessServerService.SAP.SolutionManager     true
CPS-Basic     ProcessServerService.SAP.XBPExternal     true
CPS-Basic     ProcessServerService.SAP.limit     0
CPS-Basic     System.NamedUsers.limit     10
CPS-Basic     System.Production     true
CPS-Basic     company.contract     CPS-Basic
CPS-Basic     company.name     xxxxxxxx
CPS-Basic     product.name     SAP Central Process Scheduling by Redwood
CPS-Basic     signature     3
CPS-Basic     system.id     SAP:xxxx
This seems to be really strange 'cause I obligatory need a new isolation group to go on with configuration.
Any ideas?
Thanks in advance,
Alex

Dear Adrienne,
I replaced the real system name and id with xxxx, just for security purposes.
All roles have been created and should work fine.
In the meantime I could isolate the problem: there is obviously a license issue when you have more than a main instance running.
Tomorrow a workshop is on with Redwood in Sinsheim, Germany. I hope to get some hints.
Best regards,
Alex

Issues with New Ipod 3rd Gen Nano!! Please help!!

HELP!!!
I bought a new IPOD Nano for Xmas and it doesn't appear to be working.
It automatically syncs once then appears to completely disconnect, so when you then try to "apply" new settings or re-sync it fails.
I checked on "My Computer" and for the first few mins it appears as an external drive, then once again completely disappears.
This means I can't change any settings on how I want my IPOD to sync., for example adding new films that were previously unchecked...
Hope this makes sense!!
Has anyone else had any issues like this? Is there an easy way of solving this?
I've tried updating the software (which now says is uptodate) and resetting the factory settings.
I'd appreciate all the help I can get on this
My email address: [email protected]
Thanks

Hi there,
I'd suggest first resetting the iPod (check the online manual for that) and then restoring the latest software using iTunes.
Good luck!

Is this a battery issue or do I need a new ipod?

I have had my Ipod mini since they first came out and use it every day. For the last few months the battery drains constantly every 2 hours so I need to keep it plugged in. Recently it's become as soon as you turn it on it will drain and turn off. Turn it back on it will drain again and turn off.....do this four times in a row it will eventually notice it has a charged battery.
Last night the darn thing turned off completely and will not turn on for anything. I've tried all the trouble shooting tips and now have it plugged into the computer.....dead.
So is this a battery needs to be replaced issue or is it a you need a new ipod issue?
should mention the top where the head set goes in is coming off as well.....over use between work and home.

I was having the same problem and found this link in another thread and followed the directions, removed the battery and when I reassembled my iPOD it worked fine and in fact it indicated a fully charged battery.
http://www.youtube.com/watch?v=XULR7z8vFec&eurl=http://video.google.com/videosea rch?q=new%20battery%20for%20ipod%20mini&ie=UTF-8&oe=utf-8&rls=org.mozi.
Give it a shot, you may have nothing to loose... You should be somewhat handy though.

Issues using new iPod Touch due to OS

Hello all.
I just got an iPod touch for my birthday, and upon attempting to use it, I was instructed to download and install the newest version of iTunes.
No problem, except I cannot install the newest version of iTunes because it won't run with my current operating system.
So, I went to download updates for my OS and I cannot install the newest versions (my machine tells me that my software is up to date when I try to use the software update tool - it's a big liar).
I am assuming that I cannot install OSX 10.5.whatever because I am currently running Mac OSX 10.3.9!! (Old, I know)
After hunting the apple site, and finally the web, I cannot find a download for 10.4.0 (tiger) and without it I am afraid that I can't continue to update my OS, and therefore I can't even USE my brand new iPod touch.
Help! Please! What do I do?

So, I went to download updates for my OS and I cannot install the newest versions (my machine tells me that my software is up to date when I try to use the software update tool - it's a big liar).
Software Update only shows you free updates.
I am assuming that I cannot install OSX 10.5.whatever because I am currently running Mac OSX 10.3.9!!!!! (Old, I know)
You can if the computer meets the requirements for it. A previous OS version isn't required for the retail package.
After hunting the apple site, and finally the web, I cannot find a download for 10.4.0 (tiger) and without it I am afraid that I can't continue to update my OS, and therefore I can't even USE my brand new iPod touch.
Mac OS X 10.4 and 10.5 are paid upgrades.
(36730)

Multiple issues with new IPod Nano+ ITunes 7

I am a formerly happy and loyal Apple user, but have recently become disenchanted due to what I see as bad faith actions.
I bought a new Ipod nano for my wife and brought it home to set up. When I plugged it in, it told me that I needed ITunes 7. Fair enough, I go up to download ITunes 7, only to be told that it won't work with OS 10.2.8 and that I need 10.3.9. There is nothing on the IPod packaging that indicates that I can only use ITunes 7. So as far as I can tell, Apple wants me to pay another $129 to buy a new OS, so that I can use my new ipod. It doesn't give me the option to use it with my existing setup. Is there a workaround so that I can use my ipod with my existing OS?
I started transferring my music collection to a PC to see if I could make it work there, since ITunes 7 works with Windows XP, which I have. This creates a new problem, since I can't seem to get the DRM protected music I bought on my Mac through ITunes to work on the PC. Can't get it to load onto the IPod, which is my whole intent in transferring it. My solution now is to not buy anything more from Itunes, since it will be a pain to transfer it when I change computers. I am not going to burn CDs for 400 songs, just to load them onto another computer. It seems like there are solutions on the web that can help you strip the DRM protection from songs, so I plan on using those to be able to listen to the music that I paid for.
Sor far, I have spent multiple hours trying to make things work. I have no interest in anything other than being able to listen to my music on our Ipods. While I understand the necessity to protect copyrights and limit illicit sharing, Apple has gotten a little too manipulative of a loyal customer base. Apple can count me in the formerly happy, now alienated group.
Mac G4 Mac OS X (10.2.x)

I just looked at one of the boxes for the new nano, and it has this on the back:
Requires Mac or PC; USB 2.0; Mac OS X v10.3.9

HT3204 new ipod touch. can access iTunes store. cannot create iTunes ID. get error "could not complete iTunes request. unknown error occured (-1202)".Ipod updated to latest issue,firewall exception allowed.SSL 3.0 & TSL 1.0 ok. Running windows Vista. Help

New ipod touch 32gb. Can access iTune store.Can sample music selection. Completed latest update for ipod Can't make any purchases. Get error "could not complete your iTunes store request. An unknown error occured (-1202)". security SSL 3.0 & TSL 1.0 OK. Firewall enabled for iTunes. ???

laneymenion wrote:
Using Proxy: Yes
HTTP Proxy: 192.168.100.15:80
Change the Using Proxy to No
Have you allowed itunes and itunes helper in your security software firewall?

Tech challenged; have new iPod to replace old iPod....loading issues

Hi all,
I just received a new iPod classic, 160GB, to replace my old wheel-type iPod, which froze up last year. I still have my iTunes library and software from the previous iPod, and wish to transfer that library to my new iPod. When I hook up the new iPod to my PC, it does not go to any sort of set-up process....just sits there saying 'connected'. Battery is charged.
Do I need to download newer version iTunes software? If I do, will this hurt my existing Library?
Thanks for any help.

You need iTunes version 7.4 or later (the current version is 7.7). You can download that here.
http://www.apple.com/itunes/download/
The music in your current iTunes library will remain unaffected.

New iPod / Licensing Issues

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