New Ipod Mini (2nd Generation) Unrecognized by Windows XP Pro

I'm beside myself with frustration after two days of trying to get this to work. Three XP Pro computers tell me "USB Device not recognized - One of the USB devices attached to this computer has malfunctioned - Windows does not recognize it. For assistance click this message"
Other points I have determined:
- My son and daughter both have ipod minis that are recognized on at least one of these computers.
- I have used their cables with same (non) results
- Windows Explorer can see and access the Mini when in disk mode.
- Have tried both original and latest ipod and itunes software - same result.
- Ipod plays the default music selection on it perfectly
- Took it to an apple reseller who plugged it into a Mac and it was recognized immediately. He offered to reset it for me for $30 but said there were no guarantees this would fix my problem.
- Technician identified this as a "British" ipod.
- Can't reset the device as I can't connect (Catch 22). I think this is key to my problem.
- Tried running the ipod software and connecting in safe mode to eliminate any conflicts - nada...
- Tried all the other suggestions offered in the white papers on the Apple website, but still no joy...
- Feel Steve is getting even with me for buying a PC...
Thoughts, anyone?
TIA,
Peter

After reading some of the commentary here, I am beginning to question whether the latest ipod software for Windows is truly functional. Is it working for anyone?
TIA
Peter

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