New iPod Nano Turns off in the middle of any track playing - Apple Bummer

So, I just received my iPod Nano as a replacement to an early generation of iPod Nano's that are subject to recall.  The new Nano has been updated as of 21 Jan 2012.  Songs loaded into iTunes under MAC OS X Lion, iPod Nano synched with my computer, and I'm ready to go.
What - not so fast!  Guess what?  The Nano turns itself off in the middle of any track you play.  I turned the shake and shuffle mode off to make sure that is not it.  And it is fully charged.  I even went through the reset procedures.
So its less than 24 hours new/old so I go for Apple support.  My original iTunes etc accounts are associated with my house in America.  But I live in the UK right now.  So drill through Apple support and guess what?  Well, I live in London so no support is available.  And the Apple web site as usual does not provide much help in making calls.
Apple's web site says there is no coverage on this as it is out of warranty?  24 hours new?  No warranty.  It says it comes with a one year warranty. And Apple UPS'd it to me yesterday.
So question 1 is:  Does anybody know what the problem is and how to fix it?  I hope it isn't operator head space but who knows, maybe it is.
And question 2:  Does anybody have a good 800 number for me to call in the USA?
Many thanks.

Livin Doll wrote:
I have the same problem and wondered if it was loosey goosey headphones which were just cheap 10 dollars buds.  So are you saying I should get new ear phones that fit tighter?
That would be my guess....Here is what Apple has to say about the problem. 
   http://support.apple.com/kb/ts3700
My guess is that it is a compatibility problem with older or aftermarket ear buds.  My daughter has a 6th generation Nano and does not have this problem but keep in mind she is using the ear buds that came with the 6th Generation Nano.  With the replacement program they are not sending new ear buds.  I just did a test with my daughters 6th Generation Nano using an old set of aftermarket ear buds I had in my desk and I was able to duplicate your issue.  I then used the ear buds from my Iphone 4s and did not have an issue with the Nano going to sleep and the music turning off.

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