New iPod not recognized in Vista PC and no devices in iTunes

Hello, plugged iPod Touch into computer and Vista showed usual little box which said automatically located drivers and installed them. But couldn't find iPod in My computer. Installed iTunes from download area. No devices in left column.
Reinstalled iTunes from fresh download. Plugged iPod in every USB point on computer, but nothing happens. IPod not found or recognized.
Tried to find USB driver in Device Manager but all have generic names and so can't identify which driver was installed for iPod. None show installation date or anything which may identify which one. Also forgot to create restore point first (kicking self - always do this normally before installing something new).
Been through Apple help pages and tried all their ideas including reinstalling. Still nothing found.
Could someone please suggest what to do, besides dropping computer out of window?
Many thanks
Phil Chave

I would try this:
http://support.apple.com/kb/TS1369
(iPod not recognized in 'My Computer' and in iTunes for Windows)

Similar Messages

IPod not recognized in 'My Computer' and in iTunes for Windows 7

I have stopped the services to the ipod and mobile devices and restarted the services. I have uninstalled and reinstalled itunes. My ports are fine and I have tried all gthree ports. I also switched the cable and yet it's still not recognizing ipod. I also turned sync automatically off and then back on. Not sure what else to try. Very frustrating!!!! Need help!

Hey webbydebby
Try out the article below for more troubleshooting steps.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for using Apple Support Communities.
Regards,
-Norm G.

TS1369 iPod not recognized in 'My Computer' and in iTunes for Windows

iPod not recognized in 'My Computer' and in iTunes for Windows. Does not show up.

Have you tried here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

1st generation iPod not recognized on Vista - drivers / hardware not found

I have a new PC, which now very unfortunately runs Windows Vista as an operating system - I have installed iTunes latest version 7.4 but still the PC does not recognize my iPod or doesn't find the hardware - can anyone help?

Have you had a chance to look at these troubleshooting pages? They may be of some help:
iPod missing in My Computer and in iTunes
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
If you are using a laptop, this page might help: iPod not recognized when connected to Windows laptop over USB

3G iPod Not Recognized in Vista

I have a 3G iPod, and I'm trying to connect it to sync, but Vista is not recognizing it. It keeps asking me to insert the disc so it can search the disc for a driver. I've never had this problem before. The iPod says "do not disconnect", but itunes doesn't launch, or recognize it when opened manually, and in device manager windows has a little question mark by the ipod. I've run out of idea. I'm trying to connect it via firewire. My iPod nano is found fine. Any help would be appreciated.
Also if anyone knows why suddenly iTunes can't find certain songs and my playlists are suddenly blank, even though the songs are physically still on my hard drive, I would really appreciate it if you could let me know.

Close down iTunes, try a USB port on the back of the PC and see if Vista recognizes it....if so, then fire up itunes.

Click Wheel iPod not recognized by Vista Retail

I have a 20gb click wheel ipod that Vista v6.0 does not recognize in device manager. iTunes does not recognize the unit either.
I'm surprised that Apple has not addressed the problem comprehesively but rather suggests generic fixes for all their products such as the 5r's. Particularly given the number of customers with the same issue. Hope was dashed with the promise of a fix in the latest version of iTunes. End user fixes are innovative but I had hope that Apple would use its resources to address the issue with a retooled and workable driver (presuming this is where the issue is).
After searching the forums and trying every conceivable fix from formatting, usb ports, older versions of iTunes and Windows drivers, I'm in need of a fresh perspective.
The most noteworthy link to an article from end users I've attempted which unfortunately did not resolved the problem:
http://discussions.apple.com/message.jspa?messageID=2001067#2001067 (Thanks to Buegie for the comprehensive approach).
Is anyone aware of ongoing efforts from Apple to address the issue with a software fix or have they abandoned support of older models?

Ken,
UAC was disabled on the machine from the first day Vista was installed and long before any other software was installed. I suspect that it would have been disabled in safe mode regardless although I've never tested that theory.
I was surprised to read that Adobe would not install for you unless UAC was on. I installed Adobe Acrobat Pro 8 yesterday without UAC on and without incident.
Above you describe you are trying to resolve problems similar to my own. If your ipod was not recognized by Windows or iTunes, I encourage you to disconnect your cable from the pc, boot it in safe mode and then connect the cable. There are a number of different issues and fixes revolving around this issue but surely this would be one of the simple ones to try. I tried them all and I really mean all so I was nothing short of stunned to see this work. Good luck.

IPod not recognized in 'My Computer' and in iTunes for Windows

i need help not sure what do do i would like to use my ipod but can't get it to show up om itunes or my computer!

Have you tried here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

I was updating my iPod touch to 4.2.5 when an error occurred and now my iPod is not recognized by my computer or under devices in iTunes. My iPod is also stuck on a screen saying to connect to iTunes. I tried resetting my iPod and it did not work.

Please help! I was updating my iPod to 4.2.5 and iTunes said that it was preparing my iPod for update. Then an error popped up and now my computer won't recognize my iPod and it doesn't show up under devices in iTunes. All it has on my iPod is a picture of a USB cable with an arrow pointing to the iTunes logo. I tried resetting my iPod and it just restarts to the same picture. I tried restarting my computer as well.

What was the error number? That would be very useful since the following gives actions for various errors.
http://support.apple.com/kb/TS3694
Try manually placing the iPod in recovery mode to see if that will make the iPod visible in iTunes. See:
http://support.apple.com/kb/HT1808

BRAND NEW iPod not "recognized" by itunes and "appears to be corrupted"????

I recently purchased an 80gb ipod classic and when I came home to connect it to my computer, itunes opened and the following message appeared:
iTunes has detected an iPod that appears to be corrupted. You may need to restore this ipod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod
I just got this, and had never even turned it on, so how can it already be corrupted? I tried disconnecting and then reconnecting the ipod, to no avail. I then restored the ipod, again still message. I even quit iTunes and then reopened it, and still it says the same thing.
Here is a screenshot of what I'm seeing:
http://img81.imageshack.us/img81/9031/picture1ul6.png
Any idea on what's going on? This is really annoying/frustrating considering it's brand new.
ughh
Message was edited by: Robert Young10

Thanks, I ended up getting the newest version of iTunes (I had 7, just not 7.7 or whatever that little insignificant update was) and then tried again. This time, itunes itserlf wouldn't even open because that version of itunes only worked with Mac OS X 10.4.10, and I had 10.4.4
I did a software update for my OS, which I HATE doing because of all the glitches and possible problems associated with updates but restarted the computer.
After doing Opaldad's helpful tip, I connected the ipod and restored it. After that, its working perfectly.
Thanks for the help
and to anyone who has this in the future, make sure you have the current version of itunes and your OS
Now, just have to wait for my 14 gb of music to upload

Upgraded lastest version of itunes, now ipod touch will not sync. My ipod is recognized by my computer and will charge, but itunes does not recognize it.

I am not tech savvy, to say the least. But the latest versions of itunes and an upgrade for my ipod touch popped up for an upgrade, so I upgraded both. Now, my ipod touch (purchased in 12/2010) is not being recognized by itunes. My computer picks it up and it will charge, but nothing else is happening. I have tried resetting the ipod...but that didn't help anything. What else should I do? I keep seeing info about uninstalling itunes....how does that work and will all of my files (music and apps) be ok?

General troubleshooting for unrecognized ipods in Windows is mentioned here: http://support.apple.com/kb/TS1495
Start by checking Apple Mobile Device Service: http://support.apple.com/kb/TS1567
Removing and reinstalling iTunes is covered here: http://support.apple.com/kb/ht1923
As mentioned in this article, reinstalling iTunes will not delete your music and apps, but backing up is always a good idea.
iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes. While it is highly unlikely that you will lose any contents of your iTunes Library when following these steps, it is always a good idea to ensure that your iTunes library is backed up. See how to back up the contents of your iTunes library in How to back up your media in iTunes.

700w not recognized by Vista with windows mobile device center

please help:
i have a treo 700w that doesn't want to consistently connect to machine I am working on. when it works (rarely), it works fine, when it doesn't there is no explanation. I have restarted both computer and phone, and I can't seem to get a connection made.
Further I tried to uninstall/reinstall the windows mobile device center, i have removed the sync profiles on both my computer and phone, but nothing is seeming to work. I find it interesting that vista recognized my Smartphone USB device (it shows in the device manager), but that windows mobile device center doesn't show that anything is connected.
I am connecting via USB, but would be happy to connect via bluetooth, but when i try that approach, it only offers headset/wireless stereo (i'm looking for calendar/contacts/etc).
any direction would be wonderful - i have searched in google and subsequent pages for an hour already, and I'm thinking someone must have a better way.
Thanks,
-cb
PS - for those who are forum administrators, the registration process sucks: the password limitations are oddly strong for a simple forum like this, and when you don't put in a proper password from the get-go, it clears your prior selection of device/os/agreement registration, so when you fix the red flags (the password) and submit, it (and only then) tells you that you've forgotten to answer the questions below (that you had already answered before you were thwarted by the password reqs). sigh.
Post relates to: Treo 700w (Verizon)

Hi AlanG,
I have tried multiple USB connections, and do not have another sync cable. No luck.
Though, your post gave me an idea and that was to use a safety pin to scrape the contacts at the bottom of the phone. I keep the phone in my pocket most of the time, so there was some visible grime, though i would have guessed that the connection could have been made (it wasn't that grimy, just not shiny).
The other thing that was interesting is that when it was plugged in previous to the cleaning it shows the device connected to be a " smartphone usb sync ". Post cleaning, it now shows as a " PocketPC ". I'm not sure what the difference is, nor if I should be hoping that it reads "treo 700w", but hey, can't look a gift horse in the mouth, right?
So, that, in addition with removing all partnerships on both the machine and the treo (and after restarting my phone) it finally connected.
Wow. What a remarkable pain. Let's hope it keeps working.
Post relates to: Treo 700w (Verizon)

IPod not recognized by new computer

I downloaded iTunes and plugged in my 2009 ipod into my new computer. It is not recognized. Message says: USB device not recognized. It is fully charged and contains music I don't want to loose. Please advise on the steps to correct this. Thank you!

Hi LoisPadgett,
Thanks for using Apple Support Communities. If iTunes doesn't recognize your iPod classic, this article may help:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Cheers,
- Ari

IPod shuffle 4th generation is not charging, not recognized by my computer and laptop (Windows 7) and does not show up in iTunes

I have done all the troubleshoots and reset functions but my iPod shuffle is still not working. Every time I plugged my iPod it only shows red light that lasts for about 3 seconds and will disappear after some time. I've been using the same computer and laptop back then, and it stopped working since the last week of October.

Hello Erickson Gudelano,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Best of luck,
Mario

Why is my ipod not recognized in itunes and content appears to be lost

I recently connected my ipod to charge, when itunes did not come up I found that it was open by another user on our pc. I went to close itunes from there session But it was frozen. I had to press control alt delete to end task. When it closed I opened it back up in my windows session and found all my content was lost and it didn't recognize my ipod. itunes wants to reset all settings to factory and delete any content that may still be on there. When the ipod is ejected it shows nothing on there but when i plug it in show my ipod name, and some content appears to still be there, in my computer in usb port (G:). Please help I hope I didn't loose all my music!!!

What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Ipod not recognized by itunes, why?

I got a new Ipod and it is not recognized by Itunes. I have reinstalled itunes. I have tried to reset the ipod. It also does not show up on Windows Explorer. I tried changing things in the MSCONFIG file and it still did not work. The USB ports work and I have checked that by plugging in an external HD. Any suggestions?

iPod appears in Windows but not in iTunes
iPod not recognized in 'My Computer' and in iTunes for Windows

New iPod not recognized in Vista PC and no devices in iTunes

Similar Messages

Maybe you are looking for