New ipod passcode locked out. tried other steps still need help please

Hi passcode locked out of daughters new ipod. we backed up on computer this morning or rather it automatically backed up when plugged into itunes as directed from other posts i was reading. Then I tried to restore but it said I needed to turn off "find my ipod" which I cant because I need the passcode to get to settings. I then tried the home button power off but when i get to itunes restore ipod it tells me I need passcode. pleae help what step am I missing? go s l o w l y please I am new to mac after 20 years on pc and need help in steps that are not intuitive to me.

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

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New ipod came locked out of the box

Battery is very low, but charging. Could that be why the device shows locked?
Will resetting / reloading factory setting fix this lock situation so I can use the device?

Perhaps. Try it.
Try cycling the Hold switch a few times.
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HT201380 OK... I updated all "asked" items. Now I am "locked" out of my iPhoto. Any help PLEASE! I'm out of the USA right now, but it had been working fine up until today.

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Tap Settings > General > Reset > Reset Network Settings
Then restart the iPhone.
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I suggest you go to an apple store and ask for a technical diagonosis in person. they may offer to help if the problem is fixable. If your ipod is still under warrenty, i would guess it would be free/low cost.
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I have contacted Apple support several times since Friday and was just hung up on by an extremely rude lady in customer support. I am really frustrated and just trying to get my 5 yr old little boys ipod touch working again.
The situation is that our son's old computer crashed. So we have a newer computer set up for him. Reinstalled itunes on it. Called Apple on Friday, really nice rep gave me several instructions for transfering purchases, making sure everything was up to date and turning home sharing on. Did all that, got off the phone with him and then the computer tells me that the ipod needs and update.
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~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
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8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
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~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

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New ipod passcode locked out. tried other steps still need help please

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