New ipod seen in windows and itunes but not in sync diagnostics

I bought a second Ipod. Oldest one works fine. New one is seen in Windows and in ITunes. Diagnostics "finds" new Ipod, but on Sync diagnostics says "no Ipod found".
Ne Ipod looks like it's staring to sync, then just stops after 30 seconds and goes to "connected" screen.
Have done resets of Ipod and reboots of PC.
Driver shows no error in Device Manager.
Have tried three differenct cables and both USB ports on the pc.

I jus tried that. Computer acknowledged Ipod and Itunes performed restore. Afterward, same situation...no sync. Screenshots:

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HT1420 How can I deauthorize a non-existant system. My hard drive died so I bought a new one, reinstalled the OS and iTunes but iTunes seems to think this is a new computer.

How can I deauthorize a non-existant system. My hard drive died so I bought a new one, reinstalled the OS and iTunes but iTunes seems to think this is a new computer.

Try deauthorizing the computer even if you haven't authorized it. If you've already authorized it, deauthorize it twice and then authorize it again.
(67626)

My iphone charged but when it turns on does not continue charging also windows and itunes do not identify my iphone!!! please help

My iphone charged but when it turns on does not continue charging also windows and itunes do not identify my iphone!!!
please help

Macafee security center is may be the culprit.
Open Macafee then: select;
Internet & Network > configure
Firewall > Advanced
Programm Permissions > scroll down to Itunes
Highlight (click on)
Then Grant full access to Itunes.
APPLY then OK
When you select store from Itunes you will need to register with Itunes.
Try that or:
Disable your firewall.
I Hope I Was Able To Help You Or Solve Your Question.
Simmm
3/12/2012
If Someone Helped You, Click
"This Helped Me"
If Someone Solved Your Question, Click
"This Solved My Question"

New ipod won't show on itunes but old ipod will

I bought a brand new 5th gen ipod and installed the software and it only installed the ipod updater, so as i already have a 3rd gen ipod and itunes on the computer i uninstalled all ipod and itunes software that had previously been downloaded and started again from scratch with the new ipod. This time it downloaded itunes as well as the ipod software but did not ask me if my new ipod needed configuring. After restarting my computer as suggested i connected the new ipod to the computer and it shows up on windows as new hardware been installed but nothing else happens. It doesn't show up in itunes or ipod updater, however the old ipod does.
Can anyone please help me?

Welcome to Apple Discussions!
See these...
Windows Recognizes iPod But iTunes Does Not
Windows Does Not Recognize iPod
btabz

Ipod was corrupted i restored it now windows and itunes does not recognize

one day i plugged my 80g classic in to charge and sync. itunes diagnosed my ipod as corrupted and said please click restore,so i did now my windows computer and itunes does not recognize it at all i have a new 1g shuffle and it works fine. wat do i do with the classic cause i miss the space and it still turns on and everything. Help!!!! Please

Start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Also this recent interesting post by a user here for a work around when an iPod is in the "recovery mode" looping state...
http://discussions.apple.com/thread.jspa?threadID=1679535&tstart=0
Cheers,
Patrick

Windows and iTunes do not recognize iPod

Help! I have read everything in this forum and have not found the solution yet. I have the 30gb ipod video and I've had it for almost a month now and it doesnt work. I've tried the 5r's.. didnt do anything.. when i connect it to my laptop, it says its charging.. it also tells me that it would work better with a 2.0 usb, but according to the specs, it should still work with the 1.1 usb. Also, when i look at it in the device manager, it says "Location: Location 0 (iPod)" and "The drivers for this device are not installed. (Code 28) To reinstall the drivers for this device, click Reinstall Driver." but when i try to reinstall them from the cd, it says they're not there.. i'm not the only one having this problem.. from all the posts.. is it possible its the cable? I dont have another computer to try it on.. HELP!

Frustrated Mom,
I am having the exact same issue. It all worked fine
yesterday (the first day I used it) and now today
there is no recognition on either
computers...anywhere. I called the Apple S.O.S. line
and they took me through all of the possible fixes.
Nothing worked. In the end, they suggested that the
iPod is faulty and I should send it in to have it
repaired. I just got it yesterday so I will be
calling MacMall back for an exchange, otherwise I
just paid full price for a refurbished item. Not
cool.
Good Luck,
Doug
I had similar problems with my office Dell (Windows XP). My 60GB Video iPod works fine at home with my ibook, but when I first used with iTunes on this Dell I could only get it to intermitently recognize the ipod the first day. The next day the PC would recognize it was in the USB in that it showed up in the lower bar of devices to remove, and it would run the ipod service program and then start itunes (still does this) but it would not show up in itunes any longer or as a drive any longer in Mycomputer. On the other hand in an identical Dell in office nex to mine I was able to use it fine the last 3 days when it no longer worked on my office Dell.
After some experimentation the fact that the iPod service runs when I put my iPod into the USB port and then runs iTunes shows the PC sees it. And I can eject it via the device eject icon on bar at screen bottom. I determined the reason the Dell in other office sees it while the one in my office no longer sees it in iTunes is likely due to the fact that I do not have administrative access to my PC and iTunes is not installed as my default application. The Dell next door has iTunes installed as default application for music and thus I have no problems.
It shows my iPod is ok but the PCs (not my ibook) vary in response due to minor differences (such as not being default application for music in my case --at least that appears to be cause which I will test later when I get my itunes set as default application). You may want to look at issues with iTunes rather than the iPod being faulty?
Russ Jacobson

My windows and iTunes is not detecting to my iPod.

I'm having trouble loading my iPod onto my computer and iTunes. I reinstalled and reset several times, but it still didn't work. When I installed my iTunes with the CD, it didn't detect my iPod. When I plugged in my iPod, the wizard window popped up, and I tried to install it that way. Then while it's installing, a "Hardwar Installation" window comes up. It says, "The software you are installing for this hardware: USB Mass Storage Device has not passed Windows Logo testing to verify its compatibility with Windows XP", and I should STOP INSTALLATION. So, I do and the wizard says that I cannot install this hardware. I don't know what to do. Anybody have any ideas?

Hi, I'm having a similar problem, except I didn't get a "Windows Logo Test" thing. Anyway, if it asks you that again, just say yes. The iPod should do no harm to your computer, seeing how you've connected it before. Some people think the problem w/ this is that a windows update blocks the iPod from working.

My ipod classic turns on with apple logo then shuts off about 30 seconds later, when plugged in my windows and itunes will not recognize it.

earlier my itunes told me that my files were corrupted and I needed to restore, so I did. In the middle of the restore I lost internet connection. Now my computer and Itunes will not recognize my Ipod and if it is not plugged in when I turn the Ipod on it only shows the apple logo then shuts off after 30 seconds. If it is plugged in it will charge, but Itunes and Windows will not recognize it. I have tried the menu + select shutoff multiple times with no change. All it will say while it is charging is do not disconnect.

The clicking sound is your iPod Hardisk, trying to retract and find the boot sector unsuccesfully.
Hopefully, you can do the iPod Disk Diagnostic as in this great post by tt2., it wont fix your problem, but let you know, how dire is your Hardisk health.
So only as a last resort, one way, to get the stuck Hardisk head free, is to bang the iPod on a rubber mouse pad, when you reset it, but do it at your own risk, some very lucky guys got it working again for the next 14 months, like myself.

Windows and iTunes do not recognize my iPod..... HELP!!!!!!

Hello!
HELP PLEASE!!! Windows Vista and iTunes do not recognize my iPod!! I dont understand why because everything went well for at least 2 weeks!! But now, my Ipod only appears even more in my computer, so ITune do not recognize on.
I need your help before remove ITune and all Apple produces. This is what I do if I made a following Apple support but before mde this, I need your help for to see if there's something simple to try before.
I'm open to any good suggestion!
Thank you!
Zazzz
P.S. Sorry for my English, I do my best.... because i'm french.

http://support.apple.com/kb/TS1538
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.

My Ipod touch is recognized by itunes, but not by my computer!

My hard drive recently crashed, and I had to get a new one. I lost all my songs, so I am trying to transfer them to my new harddrive, but windows only recoginzes my ipod touch as a camera, so I can't get to my songs. Help?

There is no disk mode like it used to be with the older ipod models. If you bought your music in iTunes, make sure autosync is disabled, connect to your computer and right click on your ipod in the device list in iTunes.
Choose "transfer purchases" to copy all media and apps bought in iTunes to your new iTunes library.
Also back up manually, to be able to restore your ipod after the first sync, which will erase your device due to the new iTunes library created on your HD.
Make sure to have at least one contact and event listed on your computer, to get the merge prompt while syncing contacts and calendars.
More about backups here: http://support.apple.com/kb/HT1766
There is 3rd party software out there to copy media you did not buy in iTunes, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0

Windows and iTunes does not recognize

yada, yada...
I tried the Rs, but my new computer and iTunes does not recognize my shuffle. Can someone give me basic steps to correct this? Shuffle was previously 'synched' with another iTunes library and I don't want to erase my currently uploaded music. Help please!

I don't know if this is the same problem, but I cannot get my I-pod Nano to sync or have I-tunes recognize it. It is a connector problem, and this is my second Nano to do it within nine months. Apple wants $32 to send it in to be repaired once again. I am irritated beyond belief. I took my Nano in to an IMAC store and they confirmed that it was a connector problem. They could not send it off nor repair or replace it though. So I've had two Nano's since Christmas have this problem.
I would suggest that you try another device (shuffle) on your computer to ensure that it's not your computer (our other I-pods worked on the computer) and/or take it in to an IMAC store where they will see if it connects to one of their computers.
Right now I think Apple products are basically crap...

After downloading iOS 6 ipod is flashing apple and itunes does not recognize

I tried to download the new iOS 6 for my ipod and now the screen is just white when I tried to reboot it, now it flashes the apple and white screen and itunes does not recognize it. help?? it is only 8 mos old

- See if placing the iPod in Recovery mode will allow a restore.
- If not successful and you can't turn the iPod fully off (that is required to place in recovery mode), then let the battery fully drain. After charging for at least an hour try the reset, restore again
- Then time for an appointment at the Genius Bar of an Apples store.

Sad ipod and not seen in windows and iTunes

I tried to play my ipod mini yesterday and it displayed and exclamation point and a folder. Then I went to the support page and tried the 5 r's. When I reset my ipod teh screens change from the sad face to the folder. I tried to restore, but my ipod didn't show up in windows or iTunes. I filled out the webpages to get service but it cost too much money. Does anyone know what I should do?
thanks.
DELL Windows ME

Here ya go:
iPod Doesn’t Appear in iTunes/iPod Sad Icon
Good Thread About iPod Sad icon/Folder with Exclamation Point
I hope this helps!

***FIX FOR Windows and iTunes do not recognize iPod***

For everyone who has a new ipod and windows isnt recognizing it or giving you the message "new hardware found" and then telling you the drivers are missing follow these steps (thanx mrlogs!!!)
1. go to www.driverguide.com and sign up (for free)
2. download usbstor.sys & usbstor.inf (and take note of where you download them to)
3. update drivers by selecting folder you downloaded the two files to
4. restart computer
5. open itunes and then connect ipod
it took a couple seconds for my itunes to recognize the ipod, but it finally worked!!!
-jackie
hp laptop Windows XP 30 gb iPod video

how do you update the drivers? i downloaded the files and unzipped them but when i click on them winzip appears again and i do the tasks to unzip and it saves in a new folder made. is this all i have to do? i really need my ipod to work pleasssee help

Ipod touch shows up in Itunes, but not in my computer using Windows Vista

Ipod touch recognized in Itunes, but doesn't show up in Control Panel or my computer. Windows Vista OS

Try:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
For Munas, in a PC, the iPod shows up in both iTunes and in My Computer. In a Mac it only shows in iTunes, not on desktop or Finder,.

New ipod seen in windows and itunes but not in sync diagnostics

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