New iPod shuffle, INVISIBLE to Mac/PC

Have bought a silver ipod shuffle 3G, and charged it fully. When headphones are plugged in it says ' please sync with itunes' - so the headphones function correctly, as well as charging as the batt is full, and the light is constant orange when plugged in.
So, the problem... When it is plugged in to either of my two macs (Macbook Pros) NOTHING shows up... at all. Not even a disc drive on the desktop...
I have another ipod shuffle 3g in black, and that one syncs fine and I have had no problems...
Also I have tried it on a windows computer, and still nothing happens.
Any help please guys???

Sgnt. Rob wrote:
So, the problem... When it is plugged in to either of my two macs (Macbook Pros) NOTHING shows up... at all. Not even a disc drive on the desktop...
What does Apple System Profiler say under USB about the shuffle?

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