New ipod shuffle no longer working.

New 5Gen shuffle, set up fine out of the box.  Played fine for a day or two.  Then nothing.  Won't charge.  Red light comes on for maybe 5 secs when I plug into computer USB and factory jack.  Totally dead.  Itunes does not recognize it and my computer doesn't seem to know it's plugged in.  Tried rebooting my computer to make sure all my USBs were active.  Tried plugging into each, no luck.  Tried plugging into different computers, same.  Any suggestions on a fix?

Hey OSS-117,
Thanks for the question. I understand you are having issues with your iPod shuffle. Let's reset your iPod to isolate the issue further, the following article outlines how to do so:
Resetting iPod shuffle
http://support.apple.com/kb/HT1655
If you continue to have issues, refer to this article:
iPod shuffle troubleshooting and service FAQ
http://support.apple.com/kb/TS1412
Thanks,
Matt M.

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