New ipod to replace stolen one, current iTunes, PC laptop - not happy! Help

Okay so here is my problem - I'll try and describe what I've done as best I can. I've been through all the Apple help and can't see any error message info like the one I've had.
Recently got new 30gB black iPod to replace a stolen one. As they only come with USB chargers I decided to charge mine on my work PC computer which does not have any iPod/iTunes software (this is where I think it started to go wrong...)
I then plugged it into my laptop with iTunes already installed from previous iPod. Error message came up on laptop saying iPod recognised, but there may be a problem with the new hardware and it may not work properly. Then the icon disappears and I can't access the iPod through anything - not seen in iTunes, My Computer - nowhere. Hmm...
Incidentally my wireless internet at home is down and I can't get online on my laptop (which might also be part of the problem).
However, I plugged the new iPod into a colleague's work computer with iTunes installed, it recognised my iPod, and I was able to register it online and give it a name. Tried it back on my laptop again to update my iTunes library and nothing. Incidentally I have got the latest iPod update on my laptop but seeing is it's not recognising it in the first place other than saying there's a problem, I can't do anything with it.
I've tried putting the iPod into disk mode when attached to the laptop but it says Ok to disconnect, there's no other change in the screen. And I don't see a folder with an ! nor a sad face so all in all I'm totally stumped.
Has anyone ever experienced anything like this before? I'm really worried about totally uninstalling iTunes and reinstalling because I don't have an external storage drive yet and I'm frightened I'll lose all my music.
Please please please can anyone help? thanks x
Dell PC laptop   Windows XP  

hiya!
interesting. was the previous ipod also a video? the videos and nanos have more features, and that seems to make them a bit more sensitive to a slightly flaky USB connection than some other models.
let's check to see if this is an issue for you:
iPod not recognized when connected to Windows laptop over USB
... i've also seen the Toshiba treatment work on a Dell (note that the video probably won't charge off the Dell if you try this).
iPod not recognized correctly on Toshiba laptop
keep us posted.
love, b

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