New iPod Touch 3G does not appear in iTunes Devices

My iPod touch 3G is out of warranty but brand new / never used until today. I connected it with sync USB cable and opened iTunes but "Devices" did not appear on the iTunes menu so I cannot even register the iPod in order to download music. I know the cable and iTunes [latest version] on my computer are OK because when i plugged in my friends iPod everything was OK -'Devices' appears in iTunes.

Welcome to the discussions,
make sure it is charged and try to connect in recovery mode, shown here: http://support.apple.com/kb/HT1808

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