New ipod touch does not have firmware 2.0

I ordered my ipod touch on July 17th, after the firmware release but still have the older firmware. Am I still supposed to pay for the firmware update? I have no idea whom to pose this question to at apple. Any ideas/thoughts?

I ordered my Touch on the 17th also and it arrived with software version 1.1.4 installed. Not even the most recent FREE one!! AND I am having REAL trouble accessing email via the Touch...nothing has worked despite calling my ISP, Apple and investigating every bulletin board post that is related. NOTHING has worked to help me. Someone suggested that it might be a software glitch the downloading the newer version might fix. If my device isn't fully functional, shouldn't any updates be FREE? One would think so! I bought this in the understanding that I would be able to access email via my Touch!!
Beth

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    DavidBenJeshuah wrote:
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    Hey,
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    This is very frustrating. I called the Apple Customer Service in USA but the lady on the phone was not helpful to me in any sense. I tried calling the number that was mentioned above but for whatever reason, it says the number does not exist. Calling the Apple Store in Korea (which is on the other side of the country, no less) was not useful as I was met with a voice recording in Korean (I don't speak Korean).
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  • TS1368 iPod touch does not have software update feature

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    RohanLindsay wrote:
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