NEW iPod Touch has an error message

I got a new iPod touch just over two weeks ago. I'd had one previously so I just connected the new one as per the instruction booklet. Within half an hour iTunes popped up to tell me to update. So I did. BIG MISTAKE. The iPod crashed, I tried to restore but got the message "cannot restore, error 21". After going through the forums and the less than helpful Apple support pages I eventually took it back to the store and they replaced it.
So I connected the new one but didn't do the update and everything has been fine.
SO two weeks later I'm still getting the message to update. I figure that Apple would have fixed any problems in that time so I go ahead. I'm now sitting with an iPod stuck in recovery with error 14.
It'll cost me a fortune to phone through to support and I live over 100 miles from the nearest Apple store.
Any advice that ANYONE can give would be much appreciated!!

I did try the various steps people have suggested in other threads but still the problem exists.
I phoned Apple today and they have offered to change the iPod again and actually advised me not to update the new one...
They are suggesting it may be a USB problem - but having used a PC and a laptop, and three different cables I doubt that.
One other thing they suggested is that the wireless adapter I use for my web connection may be causing the problem - again I've tried it on a patop with an integrated wireless adapter but you never know I suppose.

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