New iPod Touch - no App Store app on it.........

So, my 11 yr old got a new iPod Touch 4.3.4 for her birthday, and several recurring problems:
1. No App Store app on the device, and i cannot find out how to install it.  In General/Settings/Store, my log-in an pw is set, but without the App Store 'app' (sic), it's of no use. How do I get it installed on the device ?
2. Using Safari, even to Apple.com, pages will not load - I'm getting 2 recurring error messages:  The first says 'Cannot Open Page - Safari cannot open the page because too many redirects occured'  - and this from a link on Apples own webpage.
The other error message I get a lot is 'Cannot Open Page - Safari cannot open the page because the address is invalid'      This from clicking on a link on Apple's own webpage.
Can anyone help ?

Regarding the App store:
- Have you used the Spotlight search on the iPod to find it?
- Do you have restrictions set on the iPod such that the App store is hidden? Go to Settings>General>Restrictions to check.
For Safari try:
- Going to Settings>Safari and deleting cookies, cache and history
- Resetting the iPod:
Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Resetting network settings>Settings>General>Reset>Reset Network Settings
- Do other devices work OK through your router?

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