New Ipod touch stuck stuck in iTunes connect

Holding down the power button with home button isn't resolving the problem. How do I get this fixed?

The start here:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
or
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

Similar Messages

New iPod Touch stuck in recovery mode during initial setup

I am trying to set-up my daughter's new iPod touch 5th Gen. When you try to connect to iTunes message says "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes". Even when you disconnect from computer it is stuck on screen telling you to connect USB to computer. Two of her friends also got this iPod for Christmas and are having the same problem...during initial set-up. I've tried the system updates 3 times. iTunes recognizes the device, but the computer is not recognizing it as a drive. I've tried both my Mac and my Windows PC. I've tried hard resets. You can't remap the drive because the device doesn't show up. Most of the apple support topics address if iTunes doesn't recognize the device in conjunction with it not being recognized by the drive. Obviously a problem with the new update because several brand new iPod touches wouldn't be having the same problem. Please help if you've found a solution. Happy New Years!

See if placing the iPod in DFU mode will allow a restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Does the iPod charge when connected?
Have you tried another computer?
Have you tried another cable?
Some users have reported defective Lightning cables came with their 5G iPod. Some did not word from the beginning and for some the cables failed after a very short time.

Ipod Touch Stuck On iTunes Screen. The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.

I got a new ipod touch for Christmas.
Today I was going to put music on it, i was told there was updates.
So I went ahead to do them.
My Ipod is stuck on the screen with the usb cord pointing to the itunes logo.
In Itunes i'm told :
Itunes has dected an ipod in recovery mode. You must restore this ipod before it can be used with itunes.
Turning the ipod off - the same screen appears when it's back on.
When I click restore ipod and after restore and update is clicked ; Extracting software loads up at the top.
When its done this is the message I get:
The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.
I've been looking up trying to figure it out myself and have read making sure a setting in Lan Settings in Internet Properties has ; Automatically detect settings checked. I still get the same ipod message.
I've tried holding the power and home key to turn it off, then powering it back on. But that doesn't work.
I installed itunes today, so its up to date - I checked.
I don't know what else to do.
Can someone help me out, please? :}
The operating system was ios 5 something? It wanted to update to 6 i believe.

I've tried the top part but now that i've looked to the bottom:
Additional Information
The “hosts” file may also be blocking gs.apple.com.
Select the hosts file (normally you can find your hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC).
I put this in the url bar?
When it gives me the list of names, im not sure what to do from there. The steps aren't that clear for me.

Can't connect brand new iPod touch 4th gen to iTunes, please help!

I just got a new iPod touch, 16 gig 4th generation. I'm going through the setup process. Once I get to the option to connect through a network, I hit a problem. My internet at home requires a MAC address to be "invited" into the network before I can connect, however I can't get the MAC address until I complete setup!
So I choose the "Connect to iTunes" option instead. My computer recognizes that there is an iPod connected to it, but iTunes won't pick it up. There is nothing under "Devices".
What do I do?? ):

I just retried a step I missed earlier in the articles before and ran into a problem here:
#5 Verify that the apple mobile devi usb driver is installed
> for windows 7
> if the apple mobile device usb driver is not listed
> if only Apple iPod appears
> for windows 7
I went through all these steps until #8: Click OK in the "Install from Disk" dialog. At this point it tries to load for a bit and I get this message:
"Windows encountered a problem installing the driver software for your device.
Windows found driver software for your device but encountered an error while attempting to install it. (Apple Mobile Device USB Driver)
Windows cannot initialize the device driver for this hardware. (Code 37)"
As for your reply, I did indeed already try removing and reinstalling all the Apple programs with unfortunately no effect.
When I do the sync test, I get that one or more things failed: iTunes Helper not running and No iPod found.

My new iPod Touch doesn't want to connect with iTunes.

Before, I had an iPod Nano from the second generation, so it was one of the first iPods on the market. Now I got an iPod Touch for my birthday, but when I plug him in on iTunes it says that there's something wrong with the software. I need to deinstall iTunes and that I have to install the latest version (64 bits). The thing is that I have the latest version. And I've deinstalled and installed iTunes at least 10 times now. I still get the same error.
Oh, and I have a laptop from Asus, so I work with Windows (64 bits).. Maybe that's important, I don't know.
I can't wait to finally put some music on my new iPod Touch, please help..
Thanks!

Try this:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Then the other actions of:
iOS: Device not recognized in iTunes for Windows

My new iPod Touch (4th gen) Won't Connect To My Home Wireless Network

Hi Out There,
I just recieved my new iPod Touch yesterday, inputed my SSID (Network Name), security type WPA2 and password key and It won't connect. Can anyone tell me if I have to do anything else like fill in all the other fields like IP address, mac address, subnet mask, default gateway or anything else like that or should it have connected with the info i provide as I feel this is the sufficient enough information for it to connect but as far as those other fields that I've mentioned does it auto-fill in those other fields when after it connects? Cannot get on.
Thanks for your responses

Finally figured it out and Apple doesn't even mention this in their article. I did what some other guy did. I took the Touch's physical address or (Mac address as they often refer to it and put the mac address of the Touch in my router's mac address filter list and "Bang" the internet came right on. Problem solved.
null

New ipod touch. have used desktop itunes to download a free app twice. ipod plugged in. says its downloaded but cant find it

Got a new ipod touch today. Redeemed £15 card. Download itunes to desktop and created an apple ID. plugged my ipod into PC. tried to download a free app twice through itunes . it "downloads" taking 10 minutes but i cant find it. its not in my PC or my ipod. what is the problem?. please advise.

i tried the app updates in the ipod but its not there. i was downloading the app through my pc itunes instead of the ipod itself because the app store in the device cant find the app i want but i can using my desktop so thats why im doing it that way.

New iPod Touch 2nd gen unable to connect to my network

Please let someone on here be able to help me... please. Dx
I just got my new iPod touch today, plugged it in, put some music on it, tried to connect to my network after it picked it up... and... it won't connect.
I've tried everything I can think of! It wasn't encrypted before, so I encrypted it. I tried using WPA, WEP, and WPA 2... NONE OF THEM WORK.
I've tried resetting, banging my head against the wall, resetting the network settings on my iPod... everything I can think of.
Is there a way to fix this? Please say yes.
Ugh.
One other thing, when I turn it on, go under the network and go under more info or whatever (the blue arrow) under DHCP no IP address shows up. Is that normal?
No, I haven't tried another network yet.
And I am entering the right password for the network.
Message was edited by: GraceTurner

Yes, Grace, there are fixes for this. Unlike some people who think there is a "bug", I think you can get this connected.
Router: Check your router for the following settings:
DHCP- On
MAC filtering - off
SSID - on
Encryption - set it to WPA or WPA2 (note, these are not turned on by default)
DNS - obtain from ISP automatically
On the iPod side:
Go to the network connection you have, tap on the blue arrow, tap on forget this network.
Go to Settings > General > Reset > Reset Network Settings and do that.
After your iPod restarts, go to WiFi and type in your Network name. Chose the encryption that matches what is setup on your Router, enter your password. (Note: if you choose WEP, choose 128 bit and enter the hexidecimal key when if prompts for a password)
If you have successfully logged in, you will have a check mark next to your network name. Tap on the blue arrow and look at your settings. You should have your Touch's IP address, subnet mask for the network, the router IP address, and the DNS address(es).

Syncing a new iPod Touch in a different iTunes library

I just bought an iPod Touch (4g) this afternoon and now I'm ready to set it up on my Macbook.
I already have an iphone 3g synced up to my itunes library. But now I want to create a new library for the ipod so i don't have to keep checking and unchecking songs, apps, etc... when i go to sync either one.
In other words, I want to keep them separated! So, I successfully created and named a new itunes library by pressing the OPTION button and opening itunes.
Now, the library is blank...so how do I get the songs from my ORIGINAL library into the ipod touch library???
Is it as simple as copying and pasting the music folders from the ORIGINAL into the new ipod touch libraries' folder??? Or do I have to redownload everything and insert all my cds again an rip away?
I doubt that I have to do this since I'm using the same account and username. Just want to make sure before I set up the Touch that this is the proper procedure and save me the agony of screwing it up
If anyone knows how to do this, I would appreciate the tip. Thank You!

Good idea. How would I deal with Apps though? If I wanted different Apps on my Touch, won't I have to check mark and then uncheck mark for each device??
I only want certain Apps on the Touch. Can I make playlists for Apps too? Anyway, thanks for your help roaminggnome. I appreciate it.

My ipod touch stuck at the connecting to the itune mode

my friend helped me jailbreak my ipod touch, and it dosn't work, i can't open cydia, than i was trying to remve the cydia by reseting my ipodtouch 3rd few hours ago but when i plug it in itune, it reject my device many times. so that when i try to reset the whole things on itouch, but it did't work out, it is now stucking on the connecting to the itune mode(with the picture og itune, a white cord and arrow), i did try to connect to the itune but nothing happen
what should i do now?!, will the apple specialist take it and help me fix it?????

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

IPod touch stuck on USB connect screen but not recognized by iTunes

I downloaded the update for my iPod via iTunes but when the update attempted to install on the iPod, I received a message that the update failed. Now, my iPod is stuck on the USB connect screen (with the image of a cord below an arrow pointing to the iTunes logo). Every other thread says to connect to iTunes and attempt to reset the device (off and home button for several seconds) so I can restore it through iTunes, but even if I do that, it fails to connect to iTunes. Last time I had problems connecting to iTunes I downloaded the update through the iPod itself but seeing as I can't get off the USB connect screen, downloading it from the iPod is impossible. How can I get my iPod working again? Either getting it off the frozen screen so I can download the update, or getting my computer to recognize it so I can restore? Last time it wouldn't connect to iTunes (when it wasn't frozen) the computer still recognized it but now it does not. (I'm on a Windows 8 laptop)

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My new ipod touch stuck in headphone mode

Hi, i bought ipod touch 2 days ago and today i got message there is an update 4.3.5 i agree, after 4 hours complete. Now my ipod stuck in headphone mode so i can hear sound from headphone only no sound from speakers ! i tried restore it but nothing new ! PLEASE HELP ...

Call Apple and get it exchanged. The switch in the headphone jack is probably bad/stuck.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

Brand New Ipod Touch stuck in restore mode straight out of the box :(

My Daughters xmas pressy .. ipod touch brought from apple online store will not sync to any of our PC's (Vista or XP) , have latest itunes installed ,have tried restore (numerous times) , rebbots, restarts all the usual stuff but restore always fails. Any ideas folks ? Have a very disapointed teenager here at the moment. thanks

Well first just to let you know the "connect to iTunes" screen or also knows as "the usb cable pointing to iTunes" means to connect it to iTunes to initially set the ipod up. Now if you already have done this or dont get the option to try forcing into recovery mode and then restoring the ipod followed in this article. Also make sure your computer and iTunes is up to date with the latest software.
If not i would try connecting it to anther computer with iTunes 9.0.2 installed and then call Apple if that doesnt work since you purchased it from the Apple online store.
http://support.apple.com/kb/HT1414
Hope it helps!!
Message was edited by: ataylor87

Brand new iPod touch stuck in recovery loop

Earlier today I took delivery of an iPod touch 64GB, 5th generation. I plugged it into iTunes and immediately set about restoring the settings from a back-up of my previous (4th generation) model.
Having done this (but before loading my media) it told me that iOS 6.0.1 was available for download, so I set that going.
Then, having completed the download, I got an error message stating that the iPod couldn't be updated and it went into recovery mode.
Since then, whenever I click on 'Restore', it spends half an hour downloading the iOS update, processes the file and... nothing. I then click on 'Restore and update', tick the usual acceptance screens and the download starts all over again. This has now happened six times.
I've tried putting the iPod touch into DFU mode, but the same scenario occurs. Only once did it get as far as 'extracting software' but stopped shortly afterwards with an error, code 3014. Back to square one.
I'm a bit disappointed, to say the least.

Try disabling the conmputer's antivirus and firewall.
Also:
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.

Ipod Touch Stuck on Itunes and USB screen(more details inside)

Right. Couldn't quite explain the whole thing just from the topic description, but I'm pretty sure you're all familiar with this issue. I tried to restore my Ipod using Itunes and once it was done, the Ipod Touch(2nd Generation), simply stayed on a screen with the Itunes logo and a USB cable. Naturally, I tried plugging it back into my computer, but it didn't recognize the Ipod. Then I tried putting it into recovery mode and DFU mode and it seemed to work at first. However, sometimes the computer(and Itunes) recognize the Ipod and sometimes it doesn't(says it's an 'Unknown Device'). But here's the biggest problem. Regardless of what my computer says, before I can do anything, the Ipod always 'restarts' on its own. So even if I go to Itunes and try to recover the Ipod again, it always 'restarts' and is unrecognized again. This is becoming quite a headache for me and I can't seem to find any solutions for my particular situation. Anyone got any ideas?

Anybody? lol. Really need help with this problem, as I have no idea what to do at this point. The Ipod doesn't do anything more now than show that screen I described before. If I hold the power button down, it just goes right off, it doesn't even give me the slider option. And it's still resetting over and over again...

New Ipod touch stuck stuck in iTunes connect

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