New ipod touch syncing problems?

My old laptop crashed and subsequently i couldn't save all my music. All of my music is however on my old ipod (around 2800 songs compared to 2400 on itunes).
I've got a new ipod touch and want to get all of my 2800 songs on it, but it only has 2400. I tried this article: http://support.apple.com/kb/HT1329 but it hasn't worked and i'm clueless as to how to actually get all of my music from my old ipod onto itunes and my new ipod.
On another note, all of the songs in my new ipod on itunes are grey and therefore unplayable. Any ideas as to why?

I still have 400 songs less on my library than on my old ipod. I plugged my ipod touch into my computer to see if it was still the same, and now none of my applications work either! Can anyone tell me what's going on? Or should i just take my laptop and both ipods to the Apple store and see if there's anything they can do?

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