New iPod Touch update deletes everything

When installing new iPod Touch update, all songs and photos were deleted. Restore from back up you say? I tried, and iTunes said it was backing everything up before it installed the update but when it didn't, This isn't really a question, but Apple needs to fix this for future updates.

The backup that iTunes makes does not include music, and other items like synced photos that are synced to the iPod.  If these items are not on the computer/iTunes library on the computer on which the update was performed, the items will not be on the iPod after the update.  The following lists what is included in the backup.
iTunes: About iOS backups

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    iTunes: About iOS backups

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    Message was edited by: Ingo2711

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    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

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