New iPod, tried downloading software, but it won't execute

I just won this iPod at work, it's a 30 gb with color screen. I've tried following the instructions and downloading the software, and that all seems to work fine, but then when I try to execute it, I get a message saying "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I've tried some of the fixes I found here, but nothing seems to work. Also, when I plug in m iPod, it just states "Do not disconnect". I had it connected all day, and that never changed. Is apple just having problem with their new version of software? Or is it something else? I have a fairly new lap top (Dell 9300 with Windows XP media edition). Thanks!

that all seems to work fine, but then when I try to execute it, I get a message saying "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
let's first check to see if this is associated with a problem with your QuickTime. (iTunes needs a properly functioning QuickTime in order to work correctly.)
try launching your QuickTime. does it:
(a) launch perfectly fine?
(b) fail to launch with an error message? (if so, what does it say?)
(c) exhibit other peculiar behavior? (if so, could you describe it for us?)

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Also read and follow this:
http://www.apple.com/support/iphone/assistant/restore/

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Hi there,
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cheers
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I see that you have rented a movie on your iOS device and now would like to watch it on your computer. I have an article with information for you dealing with this scenario, and it can be found below:
About renting movies from the iTunes Store - Apple Support
http://support.apple.com/en-is/HT201611
If you rented the movie on your computer, but want to watch it on an iOS device, connect the devices and sync using USB. When you move a rented movie from your computer, it will disappear from your computer’s iTunes library. You can move the movie between devices as often as you want, but you can only have it on one device at a time.
If you rented the movie on your iOS device or Apple TV, you can’t move it to any other device.
Thanks for using the Apple Support Communities!
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i have a 2006 imac (intel) w osx 10.4.11 and need to update for new ipod touch? software updates says up to date, but itunes requires 10.5 or higher? any solutions?

i have a 2006 imac (intel) w osx 10.4.11 < Tiger
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Leopard is available from Amazon here.

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This is how it's displayed: http://i50.tinypic.com/nd7vk7.jpg
And this is what happens when I click properties and 'search for solutions': http://i47.tinypic.com/2iu3vrc.jpg (the box disappears after that, apparently having done nothing, when I search online for software it informs me my computer already has the best/latest installed)
I use a Toshiba Satelite L350-170, my Vista is a 32-bit Thankyou!
Message was edited by: Martha11

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New iPod, tried downloading software, but it won't execute

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