New Ipod update screwed up my ipod and now it won't connect

My computer got reset over the weekend and I had to put all my ipod songs on the computer again. I did that and was about to connect my ipod to sync to the new Itunes. I decided to download and install the new update (which I had been avoiding doing for a while) for the ipod. It downloaded it, but when it tried to install it on my ipod, he gave me an error message. Now, all my ipod Touch shows me is a picture of a USB cord, the Itunes icon and an arrow pointing between the USB and the Itunes icon. I think this means to connect it to Itunes but Itunes doesn't find it when I connect the ipod. I've tried restarting the ipod but it doesnt work and I can't bring it back to factory settings if I can't connect it to itunes.

hi hanka
you can do a few things (but make sure that all your music on your touch is safely sotred on your computer otherwise if you reset it you could lose all your music on your touch but not on your computer.
1. press and hold the home button the square at the bottom of the itouch for about 6 seconds (maybe a bit more).
2. http://support.apple.com/kb/HT1394
3.http://support.apple.com/kb/HT1430
reseting your ipod deletes everything on it (not number 1.) But as you are syncing your music it should be easy to restore.
to reset you hold the sleep/wake button and the home button for about 10 seconds then slide the bar to turn off your ipod and connect to your computer it will notify you (if all goes to plan) that its going restore or reset your ipod. if your music is on your computer then your music will be safe.
if none of this works apple has a returns policy if it is less than a year old and they should replace it unless you have done something that is against the warranty.
Alex
Message was edited by: Alexander Richardson

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New Ipod update screwed up my ipod and now it won't connect

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