NEW IPOD VIDEO/ ITUNES ISSUES. HELP!!

OK here is my problem. I recently recieved my IPOD Video. Attempted to sync with PC... everything ok. Then tried to sync w/ ITunes... Big problem apparently I need to format all my songs to a new AAC?? Not even sure what that means. Any suggestions? I called Apple and they said I would have to do this everytime I copied a cd to my ipod. Is that correct? If so, the IPod Video will be sent back. There has to be an easier way. Please help!

I need to format all my songs to a new AAC
That's not necessarily true. The don't NEED to be in AAC. They just need to be in a format that the iPod can play.
There are several formats you can use.
They are:
AAC (16 to 320 Kbps), Protected AAC (from iTunes Music Store), MP3 (16 to 320 Kbps), MP3 VBR, Audible (formats 2, 3 and 4), Apple Lossless, WAV, AIFF
What format are your tracks in now?

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    See Here.  Apple ID: Contacting Apple for help with Apple ID account security
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