New iPod w/iTunes internal error message

My iPod froze a week ago and then gave me the sad face icon so I sent it in for repairs today I received a brand new iPod. When I hook it up to my computer (windows) it says that the iPod software is not up to date and to Run Updater. When I do that it says manager iPod internal error. And that is is. Nothing else. iTunes isn't recognizing my iPod. Anyone know how to resolve this issue?

I did try the various steps people have suggested in other threads but still the problem exists.
I phoned Apple today and they have offered to change the iPod again and actually advised me not to update the new one...
They are suggesting it may be a USB problem - but having used a PC and a laptop, and three different cables I doubt that.
One other thing they suggested is that the wireless adapter I use for my web connection may be causing the problem - again I've tried it on a patop with an integrated wireless adapter but you never know I suppose.

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