New iPod woes, stuck at language selection.

So I just got my iPod home from the store and turn it on and the first screen I see is to select what language I want to use. It is defaulting to English, with a list of many other languages underneath it but I cannot get it to proceed or even to highlight another option, it appears completely frozen. There are not too many buttons to push, is it broken right out of the box or am I missing something?
There is no owners manual so I am not even sure how to turn it off, it just stays on when I unplug the USB cable from the bottom of the iPod and there does't appear to be a "power" button of any kind.
Also, I am using Firefox 1.07 as my browser. When I try to access the music store I am told that the music store could not be reached and to check my connection. Obviously I'm posting here so my internet connection is just fine.
Must say, so far I'm not impressed with the iPod or the customer care. A page in the support section tells me that I can chat with a live person, but when i get there it asks me to select a product and enter a serial code. The only products available to select or iPod Shuffle and iMac. No option for just iPod which seems to cause it to choke when I enter the serial #. Any other customer support emails or phone #s are buried, I suppose I will resume the hunt for them after I post this.
If anyone can help me I would greatly appreciate any info.

Welcome to the discussions Patrick,
It may or may not have said it on there but there is one number for apple support. It is 1-800-APL-CARE. You dial this number during buisness hours and follow the steps given. Since you just bought this (a video ipod right?) you have one year or 90 days of phone and tech support. As for turning the ipod on and off it is the play/pause button and the center button. Center to turn it on and play/pause to turn it off. It is confusing at first yes, but you should get the hang of it. The applecare representatives will/should take care of you.
-J.Martin

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Message was edited by: granolabar2345
< Title edited by Host >

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Welcome to the discussions Patrick,
It may or may not have said it on there but there is one number for apple support. It is 1-800-APL-CARE. You dial this number during buisness hours and follow the steps given. Since you just bought this (a video ipod right?) you have one year or 90 days of phone and tech support. As for turning the ipod on and off it is the play/pause button and the center button. Center to turn it on and play/pause to turn it off. It is confusing at first yes, but you should get the hang of it. The applecare representatives will/should take care of you.
-J.Martin

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New iPod woes, stuck at language selection.

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