New iPod won't install on laptop

I've just got my first iPod classic (120GB 2008 model) and I've got the latest iTunes...but when I plug it in via USB, it won't recognise my iPod.
It doesn't appear in My Computer or on iTunes. I've gone through all the troubleshooting and none of it seems to help. When I go into My Computer > Right click 'Manage' > Device Manager it shows the iPod under other devices, but it has a yellow question mark and exclamation icon next to it.
When I try to install the hardware through Hardware Update Wizard I get this error message: 'The hardware was not installed because the wizard cannot find the necessary software. Click back if you have installation media such as a CD-ROM, or if you know the location of the software.'
This has me stumped - help! (Please can you keep explanations simple and explain step by step? I'm not completely untechnical, but I'm not that techy either!)
Thanks.

Something happened and now the iPod things you are connecting to a different library/computer. See the following for making this "new" computer your syncing computer.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
If all the synced media like apps and music are in the iTunes library it is very easy.

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