New ipod wont restore back to my old ipod settings.

okay, so I picked up a new ipod today in the apple store due to the fact that my old one had an unresponsive touch screen(it wouldn't unlock) they took mine and gave me a new one. i had my old ipod stuff backed up on my Itunes and when i tried restoring this new ipod to my old settings it said it couldn't do it. so i decided to register it as a new ipod, mind helping me out on figuring out how to restore it and make it just like my old ipod?

What was the iOS version of the old iPod and of the new iPod? You can't restore an iPod that has an iOD version older than the iOD on the backup.

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