New ipos shuffle does not working

I just received a new ipod shuffle for my daughter, install ipod Sept 23 software and itune successfully. she selected her song, loaded successfully but when she try to listen to them from ipod, there nothing working and songs are not running.
I followed all available trouble shooting measurement that is posted.
Any help please, she is alreay getting angry from Apple and I need to help her quickly
Thanks in advance to any one has a 2 cents here

See the other comments on this board, I had the same problem.
The end result was taking it back to the mac store. They tried restoring the previous version of the firmware, but even the mac would not accept it. They exchanged my ipod without question.

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