New ISP and Router/Modem

Transferring over to a new ISP - or trying anyway...
BM has been setup with dynamic/static NAT on current ISP, with VPN,
GrpWise Webmail and proxy services, with simple DSL modem for 3 years and
all works well.
New ISP has provided bridged net connection with netcomm nb5plus hardware
which must NAT to route traffic - netcomm told me this.... now im guessing
i cannot get internal services to work over this type of modem? Ive asked
the ISP to send me a standard router (which doesnt require NAT) but they
are confused - more than me actually. Seems as though they have provided
a modem that is used for home accounts, for external web access thru a NAT
device.
Any thoughts would be great :))
Thanks, Theo :)

Cat - thx for the response
the ISP connection is NOT ppoe
cisco have recommended the 870 router to me - what do u think - will this
support BM VPN?
btw - we do not have to move th this ISP - can always cancel it and tell
them that they cannot provide what we require
Thanks
Theo :)
> hi,
>
> > Transferring over to a new ISP - or trying anyway...
> > BM has been setup with dynamic/static NAT on current ISP, with VPN,
> > GrpWise Webmail and proxy services, with simple DSL modem for 3 years
and
> > all works well.
>
> ok.
>
> > New ISP has provided bridged net connection with netcomm nb5plus
hardware
> > which must NAT to route traffic - netcomm told me this.... now im
guessing
> > i cannot get internal services to work over this type of modem? Ive
asked
> > the ISP to send me a standard router (which doesnt require NAT) but
they
> > are confused - more than me actually. Seems as though they have
provided
> > a modem that is used for home accounts, for external web access thru a
NAT
> > device.
>
> Look for another ISP. Right away. This is the best advice I can give you.
> My second best advice (just in case you can't follow my best advice
> :-)), is to try to talk to someone who has an idea of what is doing at
> the ISP. As long as they don't collaborate on this matter, there isn't
> much they can do.
>
> If you've a version of BM prior to 3.8 you cannot establish a VPN behind
> a device performing NAt, and even if you DO have 3.8, it's better in
> general to have public IP addresses at your disposal.
> One issue you might encounter is that if the ISP is using PPPoE, then
> having a router that does NAT in front of the BM server is your only
> option, since the BM server cannot establish a PPoE by itself, and I've
> never found an ISP that provides multiple public IP addresses over PPoE.
>
>
> --
> Cat
> NSC Volunteer Sysop

Similar Messages

New house, new ISP and mac not connecting to Internet

Ok i give up!
Just moved to a new apartment, and have cable internet access instead of DSL for the first time.
So i have a wirless router from Cablecom, with 4 ethernet ports, but the wireless signal is a bit low so have also connected my Netgear wndr4500 to one of the ports and My PC, ipad and iphone all connect to the Netgear wifi and out to the internet no problems.
The imac running 10.8 connects internally but not to the internet.
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I have tried connecting direct via cablecom router wifi, and via ethernet cable to the router and same symptoms.
Have deleted the network and remade it from scratch.
Still same, when i go to google.com ( for example ) it simple says not connected to the internet.
However if i use network utilities on the mac, and ping 173.194.33.50 it returns with all 10 and no packet loss
I put that address in a browser and i get google.com, but can't get past it
So now i'm stumped!
Any suggestions????.
Thanks
David

Launch the Network Utility application.
Step 1
Select the Lookup tab and enter
google.com
in the address field. Press return. Post the output – the text, please, not a screenshot.
Step 2
Select the Ping tab and do the same.

Problems with new ISP, and base station now disappeared

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Hi melsteel,
reset to factory settings using the instructions from here:
http://docs.info.apple.com/article.html?artnum=108044
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I am changing ISPs and will be dropping two email addresses I use as AppleID's. Can I keep them as AppleID's and use a rescue e-mail address from a new ISP? What are the downsides if I have an iCloud address as an alias under one of those addresses?

I am about to change internet service providers and will be dropping two e-mail addresses that I use as Apple ID’s. One is used solely for iTunes and the other is used for iCloud, mail, calendars, etc. The second has two iCloud email address as aliases. I will be going to a new ISP and will establish an e-mail address from that ISP as a backup in case the iCloud addresses are not available.
It has been suggested to me that I should continue to use the e-mail addresses from the old ISP as my Apple ID’s. And that I use the e-mail address from the new ISP as a rescue e-mail address for those Apple ID’s to get any communications relating to the ID’s. That seems like a simple and straight-forward way of handling the change and would minimize the chance of complications from changing the Apple ID’s. But, are there any downsides to handling the change in this way? If so, what are they?

You can continue to use them as Apple ID's, change the rescue address (as you know)
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New ISP - not receiving email

I have a relative with an eMac running 10.3.9. She recently switched to a new ISP and is not receiving email in Mail. She has to use web mail to retrieve it. Sent mail goes out ok from Mail, web-surfing works. She revised the account information in the previous email account in Mail, typing in the new email address, password and server info. I believe the problem is that she should create a new email account in Mail and disable the old account (archive and delete). Any ideas to resolve the incoming email issue? I will try my idea tonight and report whether it works or not.

Hi RarelyDan,
Welcome to the Apple Discussion forums!
You may wish to try the troubleshooting tips found in Apple's Mail Help:
"If you can't receive email, try the following:
▪ Send yourself a test email. The mail has to go out through your outgoing mail server and back into your incoming mail server. This is a good basic test of your account and server information.
▪ Make sure your computer can perform other Internet tasks, such as opening a webpage. If not, choose Apple menu > System Preferences and click Network. Choose Network Status from the Show pop-up menu. A green dot indicates that you are connected to the Internet or a network. If you aren't connected, go to the Finder and choose Help > Mac Help, then search for "Connecting to the Internet."
▪ Choose Mail > Preferences and click Accounts. Verify your account name and password. Your account name will usually be either your email address ([email protected]) or the part of your email address to the left of the "@" (tclark3). If your Internet service provider (ISP) lets you access your email via a web browser, you may be able to verify your name and password there. If the same information does not work using a web browser or your ISP doesn't offer a web-based mail option, confirm your user name and password with your ISP or network administrator. Remember to type your email password, not your Mac OS X user account password or ISP password (if different).
▪ Find out if you can reach your incoming mail server from your computer. Open Network Utility, located in Applications/Utilities, and click Ping. Ping is a simple network testing tool that shows whether a server computer is running and can be reached from your computer. Type the mail server name (such as mail.mac.com) or IP address in the address field, and click Ping. If you see 10 repeating lines, then the server can be reached. If you see a message such as "ping: unknown host bogus.apple.com," then the server is either down or unreachable.
▪ Mail works with the following account types: POP, IMAP, .Mac, and Exchange (only if configured as an IMAP server). You can't log in directly to Hotmail, AOL, or any service that does not support POP or IMAP access, and retrieve email using Mail.
▪ If you have an IMAP account, it may be placed "offline" if Mail can't access it. Choose Mailbox > Online Status. If you see the choices Go Online or Take Account Online, connect to the Internet, and then choose Mailbox > Online Status > Go Online.
▪ Make sure there is no firewall software blocking email traffic. A firewall works by selectively blocking network traffic. Mac OS X has a built-in firewall, which you turn on and off using the Sharing pane of System Preferences. Open System Preferences and click Sharing, then click Firewall. Make sure your firewall is off.
▪ You may be affected by another firewall, either software installed separately from Mac OS X or built into an Internet sharing router, or administered by your ISP or network administrator. Contact the appropriate person to find out whether a firewall may be in place.
▪ If you have changed options (such as Use SSL or Authentication) in the Advanced pane of your email account preferences, check with your ISP or system administrator for the correct settings."
post back if still no luck or you have additional questions or comments,
LS

Changing isp and email address

I am moving at the end of March, 2014, and will have a new ISP and EMAIL address. Will this have any impact on the current account info registered to my IPAD2 and my ability to access the App store and ITUNES.

You can manage your apple ID here
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

Connecting to Wireless Router/Modem/Internet

Need help connecting my HP Desktop to our wireless internet at home. Tried restarting both computer and router/modem and nothing happened. Still cannot find any networks in my area...says windows cannot find any networks and when I try to have windows "tell me why" it cannot because I do not have internet connection.
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Help!?!

Hi:
I take it your desktop is connected to the router by an ethernet cable?
If so, connect it directly to your cable modem using the ethernet cable from the modem to the router.
If it connects, and you have internet, then put it back originally and connect the ethernet cable to a different port on the router.
If it doesn't work, then I would have to presume that the ports on your router are dead or the ethernet cable is bad.
If the PC does not connect to the internet from the PC directly to the cable modem using the known good ethernet cable, then the onboard ethernet adapter died on you.

My new AT&T U-verse router/modem and my Airport

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Help!

You should have disconnected your router, to see if the dropping may be due to the ISP to begin with.

New to FiOS, can I use my own modem and router

I saw several questions similar to mine, but none that I saw answered my question for my scenario. I am sorry if this is a duplicate. I am new to FiOS. I have no other services from Verizon and do not plan to get any. No phone, no television, nothing. Just Internet. God willing, the installation will take place in two days. My house already has coaxial cabling. I have my own cable modem, a SURFboard SB6121, which goes to my router, a TP Link TL-WR941ND. None of my equipment advertises that it is FiOS compatible. I've seen other people asking about using their own modem and router, but in those cases the scenario involved other bundled services, and I understand a FiOS router is necessary to forward ports to television, phone, and computers. However, in my very simple scenario, can the Verizon optical network terminal simply feed its output to my coax, from there to my modem, then router, then comptuers? Is there any reason that wouldn't work? Verizon technical support just gave me a machine that wanted to help me troubleshoot my Internet connection, and I couldn't get from there to a human. Thanks in advance for the help!

Banish the word and the device called "modem" from your home when using FiOS. FiOS does not use modems. Your cable modem is useless with FiOS. Do not plug it in. FiOS uses routers. The router connects to the ONT's WAN port using MoCA (coax) or Ethernet. The installer will enable one of the ONT's WAN ports. If you order 150Mbps or higher speeds, they will have to use Ethernet. For slower speeds, coax is the default. Many installers will use Ethernet if you ask nicely, but usually only if it isn't too much work. Make sure it's easy to connect a router to the ONT using Ethernet, and you should be okay. If Ethernet needs to be run through the walls, your best choice is get it done ahead of time. You can always call later and get the ONT's WAN port switched. The only routers available with a MoCA WAN port are the Verizon models. The Verizon routers are good devices for most users. People who like to tweak their networking gear don't like them as many advanced features are limited or locked down. You can't run any other router firmware on them. WiFi range is decent, but not great. I'm quite happy with my Quantum router. YMMV. If you get Ethernet WAN enabled, you can use any router you want. However, know that Verizon provides zero support for any other router. They won't even mention it as an option. That doesn't mean you can't use one, simply that you must do so without Verizon's help. There are reports that they won't even complete an install without one of their routers to verify service. If you don't use one of their routers, consider renting one for a month to complete the install or even buying a used one. If you own a Verizon router, you can install it if you ever suspect Verizon networking issues. This will allow you to call their support. This FAQ is very helpful:http://www.dslreports.com/faq/16077 Good Luck.

I have changed to AT&T U-verse, which has a new modem and router combined. Safari 5.1.10 will not recognize the wifi signal, but Foxfire will. What settings do I need to change on Safari?

I have changed to AT&T U-verse, which has a new modem and router combined. Safari 5.1.10 will not recognize the wifi signal, but Foxfire will. What settings do I need to change on Safari?

Hello SalsburgD
The first thing I would check is to make sure that the router is using the recommended settings to get online. Another troubleshooting step is to create a new Network Location and then join your network to see if that changes things.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
Using network locations (Mac OS X v10.6 and later)
http://support.apple.com/kb/ht5289
Regards,
-Norm G.

I just moved and Time Warner gave me a new modem and router (Motorola surfboard 6580). Can I now use my airport extreme in the bedroom to extend wireless signal? If so, how?

I just moved and Time Warner gave me a new modem and router (Motorola surfboard 6580). Can I now use my airport extreme in the bedroom to extend wireless signal? If so, how?

Can I now use my airport extreme in the bedroom to extend wireless signal?
Yes, if you plan to connect the AirPort Extreme back to the Motorola modem/router using a permanent wired Ethernet cable connection.
No, if you were planning to have the AirPort Extreme extend the Motorola signal wirelesssly.

Is a Happy Marriage Possible? New Airport Extreme & ADSL Modem/Router

Is a Happy Marriage Possible? New Airport Extreme & ADSL Modem/Router
1. I’m writing from a rural town in Southern Nepal, very close to India. I’m planning to create a new WI-FI network at a small monastery here. Ideally, we will have two parallel wireless networks: the first network produced by an ADSL router/modem and a second network produced by another router in “repeater” mode.
2. Earlier, someone suggested that, when I post a question, I should provide as many details as possible about the situation here. Forgive me if there is “too much information”. I have to make a trip to the US to buy new networking equipment, so I very much want to get this right. Once I return here, I’ll be pretty much stuck with whatever I get in the US.
3. The future routers will live next to each other in an office and could be linked by a cable (if this is the best route to go). We do not wish to “expand” the network (in the sense of making a larger WI-FI network), but rather wish to simply have two networks, hence one ADSL router/modem and one router with the “repeater” function (out-of-the-box without any jerry rigging). Both WI-FI signals need to travel approximately 100 (largely unobstructed) feet.
4. If my dreams come true, the second router would be an Apple Airport Extreme (AX). An Apple router would be ideal because my experience with Apple routers is happy: they are easy to set up, reliable, and secure. Moreover, we use Apple computers and iOS devices here (and the new AX has the “ac” thing which will be preferable as we replace old machines with new ones).
5. Yet, from reading posts and having my prior questions answered on this website, it may be that with an ADSL modem/router, all the ease and happiness of the Apple ecosystem is lost: while Apple routers seem to connect with each other easily, problems appear to arise when users try to inter-marry our non-Apple products with Apples.
6. Our current, super-crappy 2wire 2701hg-t (ADSL modem/router) covers the 100-foot distance without a problem when it is working and there is Ethernet flowing to us. Frequently, our connection is very bad, and I may be unfairly judging the 2wire 2701hg-t. But, based on user reviews on the America Amazon.com, the 2wire 2701hg-t is pretty terrible: first it is simply old and second, among other problems, it seems to have a poor quality power supply unit. I do observe that it frequently seems to be recycling from scratch as if it had turned off and restarted. In any case, we are replacing it since it may be about 4 or 5 years old.
7. In previous posts on this forum, “LaPastenague” responded to some of my earlier questions about AX and ADSL. Among other things, he pointed out that (1) line-attenuation may be contributing to our poor connection and (2) we must choose a modem/router that is suitable for “long lines.” I’ve looked at our current modem/router statistics page; however, there are no statistics for line-attenuation or noise. (As you will see below, my strategy is to get the “better” modem/router that is suitable for long lines.)
8. Concerning our ADSL service, these are the facts I’ve gleaned from looking at the current router’s configuration pages:
Connection Type: PPPoE
Currently, the router is configured to use WPA-PSK security.
Connection Speed: Incoming: 1024 kbps & Outgoing: 509 kbps
(The following information may be unimportant at this time.)
Broadband Link Diagnostics:
DSL Synchronization: UP
G.DMT Signal: UP
PVC Connection: UP
PPPoE Service: UP
PPP Authentication: UP
IP Connection: UP
DNS Communication: UP
9. The ISP (Nepal Telecom) doesn’t supply a modem/router; however, they do have a list of (at times ancient) hardware and hardware vendors:
http://www.ntc.net.np/internet/adsl/adsl_vendersConf.php
10. Concerning what equipment is available here, what I have observed is that generally the ADSL modem/routers for sale locally, and in the far-away capital Kathmandu, and in nearby India are often also available in the United States, but they are the cheaper, older models. I will have to buy the new equipment in the US this year. At a different institution nearby, they are using the TP-Link modem/router td-w89016 which they purchased locally, I believe.
11. Based in part on LaPastenague’s earlier advice, I want to buy the TP-LINK TD-W8980 N600 Wireless Dual Band Gigabit ADSL2+ Modem Router (2.4GHz 300Mbps+5Ghz 300Mbps, IPv6 Compatible). This appears to be the most popular ADSL device on Amazon now.
Will this modem/router work EASILY with the Airport Extreme in the manner I’ve described? That is, connecting the two with a cable and creating two WI-FI networks.
12. Also, is it generally correct that the best way to connect them is with an Ethernet cable: https://discussions.apple.com/message/23759755#23759755
13. In fact, does connecting them with a cable help alleviate some of the problems that can occur between the Apple device and the ADSL modem/router?
14. If this will work, what “mode” will the AX device be in (again, in order to have two separate networks with separate passwords)? I have heard of the “repeater”, “roaming” , and “bridge” modes.
15. Are there two levels of passwords which need to be considered? Of course, there is the network and network passwords which we create here and which will be different. But, does the Apple also have to have the ISP password like the principle ADSL modem/router?
16. To set this up, what information do I need from the ISP (e.g., passwords, IPs…)?
I think there are a lot of good reasons to use an AX router. Of course, if it is just going to be very cumbersome then, we would be loosing one of the best parts of using Apple products. So, whoever feels knowledgeable enough to reply to this post, please be sincere if you think it is better to avoid the Apple. Apple can rest assured that I will buy other things from them!
In that case, I’d likely buy a second TP-Link device to create a second network:
TL-Wa801NP [AP Mode Multi-SSID Mode AP Client Mode Repeater Mode (WDS / Universal) AP+ Bridge mode (point-to-point / point to Multi-point)].
Thank you in advance. Long live Apple!
Message was edited by: Jess1911

I am not sure if there are different interfaces but my 2wire does an excellent job with line info.
I get into this from browser.. using main IP.. in my case 10.0.0.138/MDC
In your case it should be whatever the IP of the 2wire is, followed by /mdc
Give it a try.
As you can see it shows vendor and loads of info about the line.
I rate it the best domestic modem for line info.
A good modem actually albeit a lousy router.
MDC is the diagnostics and Management Console.
3. The future routers will live next to each other in an office and could be linked by a cable (if this is the best route to go). We do not wish to “expand” the network (in the sense of making a larger WI-FI network), but rather wish to simply have two networks, hence one ADSL router/modem and one router with the “repeater” function (out-of-the-box without any jerry rigging). Both WI-FI signals need to travel approximately 100 (largely unobstructed) feet.
You are not repeating.. you are simply setting up two routers which are interconnected, so one is dependent on the other.. ie one is your adsl modem router and that will take the main router function. Your second router is really not working as a router, but as wireless access point (and switch if you plug things in).
That is perfectly fine. You are not roaming in this case since both routers are running different wireless names and networks.. but they are actually using same IP range.. all devices are on the one IP network with two different wireless access points.
4. If my dreams come true, the second router would be an Apple Airport Extreme (AX).
Apple router is fine for this. Easy to configure out of the box.
5. Yet, from reading posts and having my prior questions answered on this website, it may be that with an ADSL modem/router, all the ease and happiness of the Apple ecosystem is lost: while Apple routers seem to connect with each other easily, problems appear to arise when users try to inter-marry our non-Apple products with Apples.
The problem arises when you try and interconnect using wireless extend or repeater.. you are not using wireless to extend, you are using ethernet. Wired has no issues.
11. Based in part on LaPastenague’s earlier advice, I want to buy the TP-LINK TD-W8980 N600 Wireless Dual Band Gigabit ADSL2+ Modem Router (2.4GHz 300Mbps+5Ghz 300Mbps, IPv6 Compatible). This appears to be the most popular ADSL device on Amazon now.
Will this modem/router work EASILY with the Airport Extreme in the manner I’ve described? That is, connecting the two with a cable and creating two WI-FI networks.
It is a good choice.. It should be fine considering how poor your line is.. this modem is proving to have a couple of bugs.. it does not handle torrents well but I would suggest your system is not being used for that purpose. It has some port forwarding issues. Again you are probably not going to overload it.
12. Also, is it generally correct that the best way to connect them is with an Ethernet cable: https://discussions.apple.com/message/23759755#23759755
Absolutely best.. only decent method.
14. If this will work, what “mode” will the AX device be in (again, in order to have two separate networks with separate passwords)? I have heard of the “repeater”, “roaming” , and “bridge” modes.
Bridge. Although if it gives issues there is another method, although rather complex to setup.. not something to worry about now.
15. Are there two levels of passwords which need to be considered? Of course, there is the network and network passwords which we create here and which will be different. But, does the Apple also have to have the ISP password like the principle ADSL modem/router?
Only the adsl modem has the ISP authentication.. it is the box that does the link. The TC just piggy backs.
The passwords on the TC are for its Admin, wireless and disk access.
16. To set this up, what information do I need from the ISP (e.g., passwords, IPs…)?
For ADSL you must have the PPPoE authentication username and password.
So, whoever feels knowledgeable enough to reply to this post, please be sincere if you think it is better to avoid the Apple.
hmmm.. I am biased because I see the issues not all the good stories..
The latest airport and Time Capsule seem to have a few pretty severe bugs.. if they happen to hit you, they are extremely hard to fix if you are in the middle of Nepal. And Apple service centre is a long long way away.
I cannot answer your question from the point of view of a person on the ground in remote area. If the economics of the purchase works for you, great. Go for it.
In terms of wireless coverage.. the Asus AC models or Netgear R7000 kill the Apple. Sorry but it is just fact.
See reviews here.
http://www.smallnetbuilder.com/lanwan/router-charts/bar/113-5-ghz-dn-c
That is average.. if you look at the apple router in the worst location by changing the filters, it comes out worse again.
I cannot post the URL to our local forum here.. (apple doesn't allow it). But in testing with apple clients the asus still beat Apple router soundly.
Pure wireless range is not the only consideration.. but in a mixed environment and since the wireless on the 8980N is not too bad.. then buy Apple router for apple client devices makes good sense.
Maybe the older Gen5.. or two of them.. would do a better job.. with a bit more tested and known hardware.
One thing you do need to check.
Routers from every other brand allow you to select country. Any country from anywhere in the world. Apple routers do not.
If you buy an airport in North America it is coded to North America and offers just a few countries.. USA, Canada I suppose.. what else is North America??
You cannot change it to Nepal.
To get the one for Nepal you must buy the model that covers, South Asia I guess.. I am not sure which it is.
See what the license information is for wifi in Nepal as it might be very different to US and therefore illegal for you to run it in Nepal.
If only the whole world would just bow to America.. we could all follow the FCC regs..
http://en.wikipedia.org/wiki/List_of_WLAN_channels
This only applies to the Apple.. the TP-Link etc allows you to choose Nepal or correct country regulations for wifi.
Buying modems has one tricky bit.. that the actual adsl ATM channel is different in different parts of the world. No modem is usually impossible to setup but some can be difficult if it is pre-configured for US.. this is easy to overcome generally as you can download a firmware for another locality, so you can have local settings.

PAP2 and compatable modem/router

I purchased a PAP2 and my modem doesn't have an Ethernet port. Can someone recommend a modem that will enable me to connect my new PAP2 and my PC. Do I need a modem/router? Prefer non wireless.

Hi....
Depending on your ISP you can go for a modem or a router. If your ISP is a cable connection then you can go in for BEFCMU10 a Linksys cable modem. If your ISP is a DSL connection then you can in go BEFSR41 which is also a Linksys Cable DSL router. Also make sure that your computer has an Ethernet port. If you do not have one then you can go in for LNE100TX which is a Linksys Ethernet adapter.

Connect to ISP thru router - new setup

Connecting a new E2100L Linksys router to ISP through DSL modem produces no connection, but I am able to connect to ISP when modem is connected to computer. This is my first router setup and I followed setup dvd. I'm not clear what issue is. I have shut everything down and restarted in order: DSL modem, router, computer as suggested in Documentation with same result.. Router display indicates Power; Internet Connection and connection to Computer 3.
Present internet connection through computer bypassing router. DSL is usually connected manually through the computer . Assistance appreciated.

Searching the forum found your answer easily.
go here. or here.

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