New ISP, Time Capsule No Longer Works - help!

OK, today, I changed ISP with a new router.
Everything was going OK, all iOS devices, all wi-fi printers, Apple TV, and Airport Express all connected and worked fine. The only issue is my Time Capsule. I just can't get it to work.
It was setup to 'Join An Existing Wi-fi Network' and everything used to be fine with my TM backups going to it.
Now, Airport Utility (6.2) won't see it at all over wi-fi, and if I connect to the router via ethernet, AU sees it. I tried to change the configuration, but there is no 'Connect to an Existing Wi-fi network' available, just 'create new' or 'extend existing'.
Even if I try either of these options, it doesn't work. After a couple of minutes, I get a 'an error occurred when trying to update the configuration' message.
I have tried holding in the reset button, but to no avail.
Can anyone help? I'm on 10.8, by the way.

Join a wireless network is not in v6 utility.. thanks so much apple.. you are a great help.
Mind you .. we do not recommend at any time using "join a wireless network".. it is slow and likely to cause issues at some point with corrupting the backup.
The best idea is to install v5.6 utility on your Mac.. this can be done.. google for various methods.. here is mine which is free.. others use a tool you have to pay for.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall 6.1 (now 6.2 if you updated) so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.
For screen shots see this post.
https://discussions.apple.com/thread/4668746?tstart=0
If you want to do the job correctly though.. start from a factory reset.
To do this hold in reset button and then power on.. keep holding in reset without releasing for about 10sec until the front led flashes rapidly.
Do all setups using ethernet. I recommend you bridge the TC and use roaming setup for wireless. It works very well.
http://support.apple.com/kb/HT4260
Even if you mix with a non-apple router, you simply create a wireless network on the TC.
Exactly the same name (SSID) as the main router .. same security WPA2 Personal = WPA2 AES and is the only suitable security nowadays.
Same password for wireless. 8-12 characters is enough .. up to 20 if paranoid. pure alphanumeric.
The only thing different is wireless channels. Set them both to auto may work or maybe chaos.
At 2.4ghz there are only three non-overlapping channels.. make sure the main router is set to 20mhz only.. and use one of the channels, 1, 6, 11. Then set the TC to one remaining.
5ghz in the TC use lower channels.. 36, 38, 40 etc work much better than 150's
So in your real utility it looks like this.

Similar Messages

Time Capsule no longer works after unplugged and plugged back in

See if you can follow this.
When i first got the time capsule about 2 months ago i had problems right off the bat. I changed the WEP to a WPA, plugged the time capsule into the router instead of going wirelessly and used it to extend the network. After several time of reseting the capsule, changing settings and passwords, and waiting several minutes for the airport utility to say it could not connect i finally got it to work.
Now, the other day i went to move my desktop to another outlet, so everything was unplugged via the surge protector, for about 5 minutes then plugged back in. Now the capsule no longer works. I was getting the same messages as two months ago, as if everything was reset in turning it off for a minute. I went through the same processes as last time to get it to work, but not this time. After waiting at the airport page for a few minutes it says that internet connection is the issue. Now the capsule is about 1 foot away from the router and plugged in, and i have internet connection to the desktop and my macbook pro.
Does anyone have any ideas, omitting the stupid suggestions web pages tend to give, such as is it plugged in? is it turned on?
Help is GREATLY appreciated.

"plugged the time capsule into the router' try bridge mode and also configure its wireless setting

Time capsule no longer working

My time capsule has stopped working entirely. No longer can use it for my network and it no longer backs up. My mac book does not even recognize it. any suggestions or is it fried?

Does "no longer working" mean that the Time Capsule will not power up at all?
If the Time Capsule will power up, please describe the indicator light on the front panel.....green, flashing amber, solid amber, etc.

HT201250 Time capsule no longer works after upgrading to Mavericks

I have upgraded to mavericks and my time capusle no longer back up. Will Apple be sending out a fix. Forums show lots of apple apologists trying various work arounds and some losing data. When will Apple be sending out a fix.
First Mail was crashing and with the new fix finally Mail is working ... when can we expect the fix for TC and mavericks.

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the word "Starting" (without the quotes) in the String Matching text field. You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard." Note the timestamp of the last such message that corresponds to an abnormal backup. Now
CLEAR THE WORD "Starting" FROM THE TEXT FIELD
so that all messages are showning, and scroll back in the log to the time you noted. Select the messages timestamped from then until the end of the backup, or the end of the log if that's not clear. Copy them to the Clipboard by pressing the key combination command-C. Paste (command-V) into a reply to this message.
If all you see are messages that contain the word "Starting," you didn't clear the text field.
If there are runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Some personal information, such as the names of your files, may be included — anonymize before posting.

Loaded Mountain Lion and time capsule no longer works, airport utility can't be configured, back ups have stopped, sparse bundle in use errors occur, what a mess!!!!

Should Airport Utility now be defunct for my time capsule because I have upgraded OS to Mountain Lion? I have tried every fix I can think of but AU will not set up. I'm also getting repeated time machine back up failures and now I have a new "sparsebundleinuse" error which is totally useless to me, I have no idea what a sparse bundle is, I have no idea what it's suddenly being used by and there's no information to say what to do about it. Apple is killing me here!!!

I've tried to but on the install for Airport Utility 6, after the download I get through the introduction then the license then I get "airport utility can't be installed on this disk. The version of Mac OS X on this volume is not supported" and that's it, no more options!?

My computer is macbook white with iOS 10. 6.8, will i able to use the new Airport Time Capsule 2TB and what does it mean administrate the Airport Time Capsule 2TB ?

my computer is macbook white with Mac OS X (10. 6.8), will i able to use the new Airport Time Capsule 2TB and work properly with Time Capsule on my computer to back up wirelessly?
And what does it mean "to administrate" because it was written in requirement of the Airport Time Capsule 2TB ?

You must use a Mac running Lion (10.7.5), Mountain Lion or Mavericks to be able to set up the Time Capsule and make any changes to the settings.
A recent version iPhone or iPad could also be used for this task.
From the Specifications on the Time Capsule:
Setup and Administration
iPhone, iPad, or iPod touch with iOS 6 or later and AirPort Utility 1.3
Mac with OS X Lion v10.7.5 or later and AirPort Utility 6.3

New 2TB Time Capsule: solid amber light, but TC working well...what's wrong?

Hi, I'm hoping someone can help me...thanks in advance for reading through this question!
I have a brand new 2TB Time Capsule, using it with the AT&T U-verse modem/router 3801 HGV.
After much consternation, I finally got the TC set up in bridge mode with the U-verse router.
The TV, phone, and internet are all working well through AT&T...and my wireless internet
connection through the TC is working great as well. Also, the TC is performing the first
back up of my MacBook Pro hard drive. Everything seems to be working great, I think.
However, I have some questions that I feel need to be addressed:
1- The light on the TC is solid AMBER, not green. When I check the connections in the Airport
Utility, all indicator lights on my screen are green, and the "dot" beside the TC icon is green.
Solid amber indicates that the "Time Capsule is completing its start-up sequence". I would expect
the start-up sequence to be completed long ago and the light to be green...and I can't find anything
wrong.
Any ideas as to why the light on the TC could be solid amber??
2- What should I do to get the light to be green??
3- I have no idea of the speed of the back-up, and what it should be. I have about 190GB of data
to back up. I totally understand that it takes many hourse for the first back-up. It looks like the
speed I'm seeing is changing frequently, and it's backed up about 3.5GB in about 20 minutes or so.
Is that a fairly "normal" speed?? I just want to make sure my configuration is good.
4- I'd like to set up a "guest" wireless network with an easier password...I had done it earlier when
the connections were not working and perhaps I accidentally removed it when updating to "bridge"
mode. To set up a new network, do I just write over the info in the fields when I get to "Wireless"
tab in the Airport Utility?? The info from my "home" network populates those fields now, and I
just don't want to risk overwriting the info and losing that network.
Does the TC "add" a new wireless network when I add new data in those fields...and SAVE the
original "home" network I created?? Just making sure!
Thanks to those who reply!
Chris

1- The light on the TC is solid AMBER, not green. When I check the connections in the Airport Utility, all indicator lights on my screen are green, and the "dot" beside the TC icon is green.
That is weird.. most TC I look at solid AMBER means the hard disk is dead. Not sure but since it is working it is no biggie.. there is some control over how the led functions.. but I doubt you can set the color different.
In other words.. not a clue.. if the TC is new take it to the genius and show them.. that is not the way it is supposed to work.
3- I have no idea of the speed of the back-up, and what it should be. I have about 190GB of data
to back up. I totally understand that it takes many hourse for the first back-up. It looks like the
speed I'm seeing is changing frequently, and it's backed up about 3.5GB in about 20 minutes or so.
Is that a fairly "normal" speed?? I just want to make sure my configuration is good.
Over wireless expect slow.. you did not state wireless or wired.. but those look like reasonable wireless speed. your files will load at different speed.. small files are slow.. larger files much faster.. it takes time to write the tables for many smaller files.
We always recommend first backup over ethernet.. even if the TC is pulled out of the network.
4- I'd like to set up a "guest" wireless network with an easier password...I had done it earlier when
the connections were not working and perhaps I accidentally removed it when updating to "bridge"
mode. To set up a new network, do I just write over the info in the fields when I get to "Wireless"
tab in the Airport Utility?? The info from my "home" network populates those fields now, and I
just don't want to risk overwriting the info and losing that network.
Guest network is removed as an option in bridge mode.. just use the uverse modem wireless for guest.

New to time capsule and need help with installing it?

I just bought a new 3tb time capsule and also new to apple routers I want to use this as my new wireless router how do I go about switching this out with my router now. Im using a linskys router now nothing special I think its only a 300Mbps the only problem is that we just had our new house complete and prewired with ethernet connection in every room and a security system that runs off of the router how do I go about switching that set up to the new time capsule? I know if I had to have the company come out to do it they charge a hefty fee which I know its that hard to do the only thing that's stopping me is that set up to the security system I don't want to screw that up???

Three different aspects
1. Set the form up to submit the data (XML or FDF), not the full PDF. You can import the data to the PDF on your end.
2. You can turn on Extended Reader Rights, but then limit the use/users to 500 by the EULA. The applicability of this option depends on your intended application. In a small office, it would be fine. For general web use you would likely exceed the limit and be in violation of the EULA.
3. There may be an e-mail problem, one reason that e-mail is not recommended for form submission (even if the manual discusses it). Again, in a controlled environment like an office it will probably work fine, but in a web setup it is best to use a web script. There are 2 problems with e-mail that both depend on the client system (YOU have no control, but will be blamed in any case). First, the client machine has to be set up as an active MAPI client. Many folks do not have this on. Second, some e-mail clients treat PDFs like text and the result is a corrupt e-mail submission, even if it makes to you.
If you have the possibility of web submission, do it. I suggest only having the form data submitted and not the form.

I set up a new airport time capsule. Most devices work fine however now my apple tv 2nd gen won't work.

I set up a new airport time capsule. Most devices connected fine however now my apple tv 2nd gen won't work. I turn it on and it searches for time and date but goes no further. I can't by pass it either. Any suggestions?

I can't by pass it either. Any suggestions?
Does that mean you cannot move it to the TC and plug in by ethernet? What does bypass mean?
I would still move it closer to the TC.. and just trial it there. Range on some AC models for 2.4ghz is worse than old one. For some people.
Another thing to try is fixed wireless channels.. one of the very few options still available in the AC model.. lock the 2.4ghz to 11, 6, 1 .. try it in that order.

My 5 year old Airport Expresses don't work with the new Airport Time Capsule?

My question is after wasting hours trying to install my new Airport Time Capsule, Ive noticed that the "Airport Utility" doesn't recognize any of my 4 five year old Airport Expresses. An error message says " This version of Airport Utility doens not support this (these) base stations"? Does that mean that their is no work arounds which means I have to purchase 4 replacements?

You need the older airport utility.. that can be installed on Lion or Mountain Lion.. it cannot be installed on Mavericks.. do you have an older computer even a windows one.. or can access, borrow or bribe a friend over for drinks with laptop.. then you can configure your expresses.. !!
There is a rather complex workaround on Mavericks.. when I posted it in the past.. Apple deleted it.. go figure.
Kappy's post is still there.
https://discussions.apple.com/message/24338414#24338414
Perhaps they like him more than me.

My three Time Capsules no longer show up anywhere in the Finder.

I have two older Time Capsules and one new Airport Time Capsule. They show up nicely in the AirPort Utility, but do not show up anywhere in the Finder—neither on the desktop nor the sidebar.
The Yosemite software is all up-to-date on my iMac5, and I have employed all the suggestions offered on this website—including adjustments to “Back to My Mac” and trying to adjust the router (both of which have made no difference). I have successfully shifted my Time Machine backups over to three Drobos, but I would like to employ the Time Capsules for ™ backups, if at all possible. I would appreciate anyone’s help—thank you.

Some things are going to be necessary .. and you are going to hate me but I must insist..
You have used the pipe symbol in a name.. Some characters are illegal .. I think pipe could be one of them.. ie |
Your setup now seems to have even more issues.. so I am going to need to get you do some fixing up and network rearranging..
If I confused you with the comment to connect the TC directly to the computer I am sorry..
Here is what I would do for a full manual setup of the TC.
Airtport Utility can't find Airport Time Capsule on either of my 2009 Macs
The older Mac running Yosemite won't help..
Here are some other details of getting this to work.. ie this is my standard setup under yosemite bug heaven.
A factory reset of the TC is the start.. it is required so you can find it again.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
Setup the TC again.
ie Start from a factory reset. No files are lost on the hard disk doing this.
Then redo the setup from the computer with Yosemite.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg TCgen5 and TCwifi for basestation and wireless respectively.
Even better if the issue is more wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round.
2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking. If the TC is main router it will not be an issue.
4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.
5. Mount the TC disk in the computer manually.
In Finder, Go, Connect to server from the top menu,
Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).
You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.
However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.
6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only.
There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.
You might need to do some more work on the laptop itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.
Tell us how you go.
Someone posted a solution.. See this thread.
Macbook can't find Time Capsule anymore
Start from the bottom and work up.. I have a list of good network practice changes but I have avoided Yosemites bug heaven.
This user has had success and a few others as well.
RáNdÓm GéÉzÁ
Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.
http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/
There is a few other things to be aware of.
When you have a whole chain of TC.. it can be a lot better to use static IP instead of bridge.
But the setup for this is pretty tricky.
https://discussions.apple.com/message/25135547?ac_cid=tw123456#
The one thing I think is important is to turn off all the TC.. and start from just one.. get that one working then add the next one.. either in bridge or static IP and work from there.. but the first one to setup off network if you need to as the setup looks rather complicated.. a laptop or something could be used..
Perhaps even test using the iOS version airport utility which can work better than utility in Yosemite.
I think I am failing to give you cookbook.. but some of the sections I hope are pretty close and you need to fix the parts to get the whole to work.

My Time Capsule Wireless stopped working.

Hi
so i have the new generation time capsule. I set it up and it was working fine.
then a couple of days ago...we had a power issue, with low level power. I switched off the unit during this period. Now that the power is back, the capsule wireless doesnt work. When i connect to the ethernet, it works fine. But when i disconnect, the wireless cannot even see the base station.
what is wrong and how can i fix the wireless?
kindly help
thanks
Joshua

With the Time Capsule powered on, hold in the reset button on the back of the Time Capsule for 10 seconds and then release. Allow a full minute for the Time Capsule to restart to a slow, blinking amber light.
Now reconfigure the Time Capsule again, just like you did before. You can use the same device name, wireless network name, password, etc that you used before if you wish.
Once the Time Capsule restarts, check to see if you can receive a wireless signal from the Time Capsule.
If you still cannot see a wireless signal, the recent power outage has unfortunately damaged the Time Capsule, and it will need to be replaced.
It is always a good idea to connect your modem, Time Capsule,, and other devices to a surge protected power strip to help reduce the chances of a component failure in the future.

Will my MacBook Pro '11 support the software needed for my new AirPort Time Capsule?

I've got a MacBook Pro '11, OS X 10.6.8 and am trying to back up my photo library to a new AirPort Time Capsule 2TB.
When trying to set it up in AirPort Utility, I am getting the warning "This version of AirPort Utility doesn't support this AirPort wireless device and might improperly configure the device if you continue to use it. Check www.apple.com/support/airport for the latest version of AirPort Utility."
1. Where do I go to get the latest version of AirPort Utility?
2. Will the latest version work with OS X 10.6.8?
Thanks for any help you can offer.

Yes. The latest version will be installed when you upgrade to Yosemite.
Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks/Yosemite - System Requirements
    Macs that can be upgraded to OS X Yosemite
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

Will the new 2TB time capsule run hot like the old one?

Could someone please tell me if the new 2TB time capsule that just came out will run hot like the old version? I have been thinking about getting the time capsule for quite some time, but I am concerning that it will get overheated to the point that all the data stored on it would be lost. I have seen several posts over the internet mentioning this problem. Please help. Thank you so much.

I just replaced my old TC with the new one. It took all night to transfer 149gb from my Imac to the new drive by wireless N. I took the old one to work and hooked it up in my office for a back up of a Mac Mini. At home we had 3 Mac's attached to the TC and it was always hot.I even found some sockets from an old socket set to raise it up so air could get under it to help cool it down a little. The new one is just warm with the same computers hooked up. The old one at work is also only warm to the touch with the one Mac hooked to it. I'm very happy with the new one and love the dual band.

Time capsule wifi stops working with MacBooks, but nothing else

I have a newer model time capsule. Lately, the wifi stops working intermittently on my macbook pro and the wife's macbook air. While this is happening, our iphones and other peripherals have functional wifi. This resolves if I reboot the time capsule. Even more weird is that the 'guest network' on the time capsule will work fine while the main wifi network remains non-functional.
Fairly annoyed, please help

It isn't strange at all.. it is a feature of Lion.. totally unstable useless networking.. particularly wireless.
I would be very surprised if you came back and told me you were on Snow still.
If Lion was installed by upgrade, worse and worse.. clean install seems to reduce if not remove the issues.
So ring Apple .. keep annoyed at their new vista class OS. Did you turn that off and on again??
I can suggest a few things..
Short wireless and network names.. no spaces.. pure alphanumeric. Different name for 5ghz to stop band swapping.
Lock wireless to on a/n -b/g
Lock wireless channels.
Use wpa2 personal security only.. with 8-12 character passkey.. pure alphanumeric.
Set dhcp to very short lease time.. 30min.. might help Lion to remember the name of the TC.. otherwise it suffers from early onset dementia and alzheimer's.

New ISP, Time Capsule No Longer Works - help!

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