New iTunes and QuickTime versions

Thanx Apple for making 5.1 DolbySurround in iTunes possible.
But why is Quicktime player still silent?

Same here - Running Mirrored Dual Door Dual 1GHz - OS X 10.4.11 - Late last night updated to iTunes 8.2 and Quicktime (7.6?) and shut the computer down. When i rebooted before bed it was WAY slow starting up, but got past the spinning wheel to the progress bar. The progress bar then CREEPED across (crept) til it got to the end and then.... Nothing. Rebooted. Same thing. Booted from an alt disk partition I keep as a back up start-up. Repaired permissions and it DID note that the permissions on iTunes.app weren't correct. Now I'm going to go and try and reboot from the original drive. But it's got me flummoxed.

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Back to square one: new iTunes and QuickTime CRASH, CRASH, CRASH

I've been struggling with iTunes and QuickTime ever since the upgrade to 6.0.4. Everything worked just fine until then, and has worked fine since I got my iPod last June.
A couple of days after the upgrade to 6.0.4 iTune started crashing, with the error message: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
Please note this is only about using iTunes to play music on my computer (my iPod seems to be working fine.)
I've removed iTunes and QuickTime, reinstalled them, and this works for a couple of days, then iTunes starts crashing again (this has now happened twice.)
Strangely, this time, tunes in Party Shuffle at start up (from the last normal exit of iTunes) play just fine, but when I try to play something out of Library or swtich to a different genre or playlist in Party Shuffle, the programme crashes: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
I've tried opening QuickTime alone, and it fails to open (no error message) it gets as far as the player, then there's a windows "thunk" and QuickTime closes.
So now I will uninstall, reinstall (starting with QuickTime, which seems to be the real culprit here) and maybe it will work for a couple of days. Computers are supposed to save time, not take up time in this way.
I don't seen any sign or word of a new version of QuickTime with a fix to this problem (many seem to be having it). How long do I have to go on this way. Perhaps the best is just to use another Windows Media Player or Nero ShowTime ... these seem to function without any sort of problem.

Thank you Katrina and MossMan,
I do keep my computer under pretty tight wraps: Outpost firewall, AVG anti-virus, MS Anti-spyware. Ran the Ewido scan as suggested, Ewido did find quite a few cookies it considered of medium threat spyware ... removed these, and this did not resolve the problem with iTunes/QuickTime. Anyway, I'm not sure that cookies can cause programmes to crash?
I still think that it's unlikely that the problem with iTunes and QuickTime starting right after the upgrade to iTunes 6.0.4 and its QuickTime counterpart, is just a coincidence.
And if QuickTime is particularly vulnerable to some malware that none of the security programmes on my machine can find, and malware that has no effect on any other programmes, including other media players, then maybe this vulnerablity should also be something Apple should try to address.
Walter

New iTunes and Quicktime downloads

Hello,
On my Windows 7 machine, I downloaded the new versions of iTunes and Quicktime, only to have my anti-virus scream that there was dropper.generic in the download.
Anyone else seen this? I'm loathe to let it go thru.

I downloaded the new versions of iTunes and Quicktime, only to have my anti-virus scream that there was dropper.generic in the download.
The free versions of AVG are currently reporting a false positive for QuickTime. The same set of AVG definitions is also taking out the Malwarebytes Anti-Malware security application. Here's some discussion of the issue from the AVG forums:
http://forums.avg.com/au-en/avg-free-forum?sec=thread&act=show&id=139657

Problem with installing the new iTunes and quicktime PLEASE HELP!

whenever i try to install iTunes 7 i keep getting this popup message. it has something to do with quicktime. please reply with any suggessions!! thank you.
quicktime for windows
could not open key:
HKEYLOCALMACHINE/Software/Classes/QuickTimeP
ayerLib.QuickTimePlayerApp/CLSID. Verifly that you
have sufficient accesss to that key, or contact your
support personnel.

I have the exact same problem. Running Windows XP. Can't download the latest version of quicktime. Tried uninstalling old version of itunes and think I lost my entire music library. Did anybody solve your problem?
whenever i try to install iTunes 7 i keep getting
this popup message. it has something to do with
quicktime. please reply with any suggessions!! thank
you.
quicktime for windows
could not open key:
HKEYLOCALMACHINE/Software/Classes/QuickTimeP
ayerLib.QuickTimePlayerApp/CLSID. Verifly that you
have sufficient accesss to that key, or contact your
support personnel.

After I downloaded the most recent versions of itunes and quicktime I cannot play any videos, tutorials. Thank you for any help.

Videos will not play after downloading the mmost recent versions of Itunes and Quicktime. What can I do? The video tries to start but freezes and does not respond.

Appreciate the suggestion. I did the repair, but videos still don't play.
I tried putting quicktime in "safe mode", but that also did not solve the video-play problem.
However, I downloaded a video and that video does play.
A video may start but quickly freezes.
In itunes is the player "quicktime or itunes"?
When I open the quicktime player(its appearance doesn't look like a player with controls for play, pause, etc.).
Maybe the controls appear when play begins' however, then I try to open any song of video, I always get the same message: "Do you want to allow this website to open a program on your computer(in itunes, I assume).)
If i choose "yes" I get an error message.
I thought this additional information might be helpful, but you can just answer the original question if you have some additional ideas.
Thanks for your help.

I cannot play the m4v movie (Linear) I downloaded with the U2 album "No line on the horizon". I have the latest versions of itunes and quicktime. I have a windows 7 computer. Can you help.

I cannot play the m4v movie (Linear) I downloaded with the U2 album "No line on the horizon". I have the latest versions of itunes and quicktime. I have a windows 7 computer. Can you help.

Hi whatisitagain,
Thank you for participating in the Apple Support Communities.
If the movie you downloaded from the iTunes Store is not playing in iTunes for Windows, start with the troubleshooting tips in this article:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues - Apple Support
All the best,
Jeremy

I backed up my movies and rebuild my computer, and after making sure i'm using the latest version of itunes and quicktime and and making sure i still had spare computer authorizations, i still get error 23132. Please help.

I backed up my movies and rebuild my computer, and after making sure i'm using the latest version of itunes and quicktime and and making sure i still had spare computer authorizations, i still get error 23132. Please help.

I had this exact issue. Spent over an hour on the phone with apple support, they couldn't resolve. Here is what I ended up doing, that worked.
1. Turned iTunes match off on all my iOS devices
2. Deleted the offending playlists from the iOS device they originated on
3. Started iTunes, let it run (literally) for an hour before it became responsive. First thing I did, before clicking anywere else was disable iTunes match. If I clicked anywhere, it would clock for another hour.
4. Let iTunes run overnight, by morning it had cleaned out the repeating play lists. This got my Mac/iTunes back to an operable state.
5. Restore iPhones from backup in iTunes.
What was causing my issue was a single playlist that was created on an iPhone, then suddenly showed up with several thousand duplicates on my other iPhone. The culprit playlist did not, for some reason, duplicate itself on my two iPads. Apple support seemed to think it was because the problem iPhone tried to sync the playlist to iCloud over and over again unsuccessfully, then it finally went through and populated the thousands of blank/failed playlists which then tried to propigate to iTunes and my other iOS devices. Seems like a reasonable theory.
I have not yet re-enabled iTunes match. So, no idea what will happen if I decide to go back down that rabbit hole.

Error Messages for iTunes and Quicktime, what do I do?

Hello, I'm in need of some help.
Let me walk you all through what I did for the last 4 hours:
(important note: I suck at far too much computer stuff, so I am fully aware that as you read the following, at certain points I probably made the problem much worse than it needed to be, I am not proud of this, but everything you read did happen, stupid as it probably was for me to pursue the problems in the particular way that I did. Hindsight is 20/20.)
I updated my iTunes v7.7 to v8.0 today, and after trying it out for a while decided that I didn't like it and wanted to go back to what I was using before.
So, because I didn't know what else to do, I tried to re-install the original iTunes software that came with my iPod (a 20gig classic I bought in 2004). That version of iTunes was v6.0 (again, 3 years ago).
Part way through the installation process, I got a message that said that, because I had a newer version of iTunes on the computer already, it wouldn't install the version on the disk.
So I uninstalled v8.0, restarted my computer, and installed the v6.0 from the CD-ROM I had.
It was then that I found I had NONE of the 6000+ songs in my iTunes window. I checked my computers files to find that they were still in the library, but my iTunes screen was completely devoid of all my music.
So I tried to get it all back on the player. I discovered that by right-clicking "Play" for the individual files from the folders in my iTunes that they would come up on the player, but that meant that I'd be clicking in 6000+ songs, one by one, till they were all back. I didn't want to do that.
So I tried a system restore (again, read "important note" at top of post). After that happened and I was looking at my desktop again, tried opening iTunes, and it gave me a message that said:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
And it asks if I wanna send an error report. I decline, then try opening Quicktime. Same message. So I try to uninstall both programs (i know, i know, "important note"), and iTunes uninstalls, Quicktime does not, because, as my computer puts it, "a fatal error occurs."
But since I have iTunes uninstalled, I go to apples site and download iTunes v8.0 again. After waiting for all that to get done, I get the same error message.
So I peruse this very discussion forum, and after looking for a good while at what is being recommended I go to a site and download v7.7 again.
Again, I get the same error message.
So here I am. I've tried working it out myself for the last 4 hours, and I seem to have made things worse.
So please, please, PLEASE, I ask for any help you can provide.
Can I get my iTunes back?
Is my Quicktime corrupted now?
Am I totally screwed?

I had the same problem when I went to upgrade to 8 and then downgrade back to 7.7. To fix this is a little involved, but you can do it. Let me put it this way, I talked my mother through it on the phone, and she has a hard time finding the power button So no worries, I'll help you get back up and running. I am running Vista now, so I am going off of memory for Vista, so bear with me.
I would do the following:
1. Uninstall both iTunes and Quicktime by going to Control Panel-Add Remove Programs, and choosing first Quicktime then iTunes.
2. Clean your registry. Easy now, it is not that hard. To do it, go to http://www.ccleaner.com/download and download CCleaner. It is free and has NO spyware. Install it and run the registry cleaner. It will remove any trace of both programs from the registry. Now you have 2 choices.
3a. Now I would install iTunes 8. Because you already installed it once, it converted its database file that it uses to track the library and play lists up to the iTunes 8 standard.
3b. If you have no problem loosing your playlists and library settings, you can go back to iTunes 7.7. To do this, first search for "itunes.ttl". To do this, go to Start-Search Files and Folders- and type in "iTunes.ttl" Once the search finishes, it will tell you where it is located. Navigate there using Windows Explorer or My Computer and delete it. Now you can install iTunes 7.7 with out any errors. You will not loose any files! just your playlists and it will not remember what is in your library.
As far as adding your songs again, did you try to re-importing your music? If you go to the file menu-add folder to library. It will bring up a dialogue box that will allow you to browse to the folder with your music.
Let me know if this works. I will help in anyway I can.
Good Luck,
linesma

Can't install new itunes and mobile device support keeps crashing

a while ago, i tried getting new quicktime, but my computer crashed in the middle of the updating (also a problem- anyone know why it keeps lagging, freezing, and crashing on me?). i ignored it, and plugged in my ipod a few days later. itunes wouldn't pop up, and when i clicked the icon, i got a popup saying "itunes not found, please reinstall" or something along those lines.
i tried reinstalling it, but it gets stuck at "copying new files". i also tried getting the new quicktime, but it get stuck about 2/3s through it. also, after leaving my computer on for a night to see if it would install, i started getting a popup from microsoft windows saying that "MobileDeviceService has stopped working". if i try to check online for a solution, the popup dissapears after a while, but pops up again in a few seconds. same with if i just close the popup. this popup has also started to appear the second i log on to my computer.
i also tried uninstalling mobile device support (using this), but when it's preparing for installation, my computer freezes and stops working.
tldr: updated to quicktime, but crashed in the middle. now i can't get new itunes or quicktime, and i get popups about apple mobile device support that won't go away. any suggestions?
and my computer started to lag and freeze a lot about a month ago.. i'm not sure why. but it's been very annoying since i have to keep hitting the power button cause the freezing doesn't allow me to do anything. i ran 3 virus scans, and only 1 managed to finish without crashing, and it's telling me that nothing's wrong. i've also uninstalled and deleted a lot of things, but that hasn't helped either.
i have vista, and would really appreciate some help.

anyone?
*i've managed to download quicktime, but am still unable to download itunes. after reaching a certain point in downloading itunes, (about 1/3 of the way?) it stops at "copying files", and my computer freezes and i have to hold the power button in order to shut it off and do anything, or i get a popup asking me if i want to change something so itunes can finish downloading. i click "yes", but then the download stops completely and i get a message saying "itunes has finished downloading, but with errors" and it tells me to download it again.
a popup from MobileServiceDevice keeps appearing as well, but it won't go away. the details are:
Problem Event Name:    APPCRASH
Application Name:    AppleMobileDeviceService.exe
Application Version:    17.88.0.7
Application Timestamp:    4e66ceff
Fault Module Name:    kernel32.dll
Fault Module Version:    6.0.6002.18005
Fault Module Timestamp:    49e038c0
Exception Code:    c06d007f
Exception Offset:    0001e124
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    1033
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
but the fault module name changes on me. sometimes it's kernel32.dll, and sometimes it's something else, and i've already tried using task manager /find str but it doesn't help.

Mac g4 ppc itunes and quicktime

I have a Mac g4 ppc laptop and cannot find what versions of itunes and quicktime it will support. The new itunes will not open and the quicktime will not update. Can anyone help?

To get more information about your computer, go to the Apple in the upper left corner of any window, then "About This Mac", then "More Info..." If requested copy and paste the information here but omit the serial number and Hardware UUID (if present).

Need Help for Itunes and quicktime

Hi there,
I just formated my computer and my os is windows 2003 server. When I installed itunes, everything is fine however when I installed quicktime I got an error code : -3. What's going on? and after I done with the installation, I couldn't open an itunes as well I got an error message said : The exception Privileged instruction. (0xc0000096) occurred in the application at location 0x7ca2af84. I don't know what happened I did install itunes and quick time under windows 2003 before and it works fine, but now I got an error. I appreciate the answer, Thanks in advance.

by any chance, did you try downloading the QT Player
from the "QuickTime 7.1 with iTunes 6 for Windows
2000/XP" link on the QT download page? that one
actually leads to an itunes/QT installer bundle.
I did it this way
let's try a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone
installer to your hard drive. (we'll run the install
from there rather than online.) switch off
antivirus and antispyware applications prior to the
install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes
launch properly again?
I did like you said and I can not even uninstall quicktime from my computer. When I double click the installation package: It shows
Unhandled Exception
Error Number : 0x80040707
Description : DLL function call crashed : QTInstallCode.QuickTimeUninstallProc
Setup will now terminate
Also, itunes does not launch properly. I think there is something wrong because when I install the windows from the cd I can install and run these two programs(itunes and quicktime). They work fine and no problem at all. However, after I update windows by using windows update web site, I couldn't use these programs since then. I have no idea what is going on? Before I reinstall my os, I also use windows server 2003 with sp1 and I could run these two programs. I think may be the new version of itunes and quicktime that they put on the web site have some issues with the windows server 2003, not sure about that.
Thanks.
(if you get an error message on the QT standalone
reinstall, let us know what it says. include error
message numbers if you're getting any.)
love, b

I've updated to newest itunes and Quicktime--is it safe to update my ipod?

Before I do something I will have trouble undoing, I was wondering if most people are having success with the newest versions of itunes and Quicktime. Everything seems to be running fine on my computer--movies play, etc.--but I don't want to update my ipod until I'm reasonably sure things will work fine there as well.
Also, I was wondering how exactly to purchase the new Quicktime key that Software Update says I'll need. I went to the Quicktime site but was a little confused--do I actually need to purchase Quicktime Pro? Can you download the key or do you have to wait for the software to arrive in the mail? (If movies are playing fine in itunes, does that mean I don't need a new key?) Again, I don't want to update my ipod only to find out that I've screwed things up.
By the way, I have the 30G video ipod.
Thanks to anyone who can help me with this.

I have updated mine (a brand new Nano and a 60 GB iPod Photo) with no trouble whatsoever. I had some minor glitches with the iTunes 7.0 update, but since the 7.0.2 update all's right with the world.
I would go ahead and update your iPod now.

ITunes and Quicktime downgrading...

Hi there... I have a G4 and am using OSX 10.3.9. This is my Pro-Tools computer as I have an older version of ProTools that doesn't run on 10.4 or upwards.
So... The story so far. I updated my computer with the more recent versions of iTunes and Quicktime (from iTunes 6.0.3 & Quicktime 6.5), as I was advised by a "friend" to do this. However, it turns out that the new versions don't work with OSX 10.3.9. So I was then advised by the same "friend" to delete (don't ask, as I'm still not sure who's pulling my strings) these recent versions of QuickTime and iTunes from my applications folder and to delete all the preferences associated with them, which I've now done.
We then located the old versions that we were originally using i.e. iTunes 6.0.3 and Quicktime 6.5 and have been trying to reinstall these... But with little success.
So my questions are:
Do I need to do an "Archive and Install" from the original OSX 10.3 disks?
OR do I need to "Archive and Install" using the original OSX 10.1.3 disks?
Also, during an "Archive and Install", are all my files safe i.e. they won't vanish (we have an album's worth of material on there that the record label are expecting us to give them very soon)?
If the above fails...
Is there anyway of simply installing the older versions of iTunes and Quicktime from web links?
Yours hopefully!!!
Karl

Go to - http://www.oldapps.com/downloadiTunesmac.php - to d/l your choice of iTunes.
Go to HD>Library>Receipts - remove the receipt iTunesX.pkg to the trash - you should now be able to install iTunes.
Have a b/u of your critical data before you do any 'archive/install' which I cannot see is necessary. Your friend appears to be steering you in directions that is causing you problems.
Why would you even consider doing a 'archive/install' from the 10.1.3 disk?
I am not sure about QT - however you can remove the QT receipt and see if that helps.
MJ

ITunes and Quicktime 7 install errors

Hi folks
Had no probs with these programs at all until the v7 release. Been running Quicktime Pro and iTunes for a wee while on version 6. When I run the iTunes v7.07 installer I get "The installation of Quicktime did not complete successfully. iTunes needs Quicktime." and it quits back to desktop after that (windows xp pro that is).
I've read some other posts about similar problems, so tried uninstalling itunes and quicktime completely, however, iTunes has gone, but Quicktime won't uninstall now. It's gone from Add/Remove programs, it's "Uninstall Quicktime" icon starts up an installshiel wizrd box then just disappears with no effect. I tried reinstalling the new Quicktime-only installer over the top, same problem...errors during install.
So now, I can't install/reinstall an updated Quicktime, can't uninstall the Quicktime Pro I've already got, I have no iTunes on my machine any more and no way of getting it back on, cos the installer won't work without this Quicktime problem being sorted!! ARRRGGHHH!!!
Any ideas folks? I've tried safe mode...Quicktime isn't listed under Add/Remove programs in there either. I'm thinking I'm gonna have to rebuild my laptop again...I spose it could do with a spring clean, though ideally I'd like to not have to!
Cheers muchly in advance
Lee
Dell Inspiron 9100 laptop Windows XP Pro

Hey l33bert,
This article will help troubleshoot this issue: http://docs.info.apple.com/article.html?artnum=93976
Make sure your logged in as an administrator and security software is disabled. Start at "Empty your Temp directory and restart" and continue down th earticle. It does link to the installer cleanup utility, that blackhillsjen mentioned, and shows steps on howto use it.
some people also prefer to install from Quicktime stand-alone installer: http://www.apple.com/quicktime/download/win.html
Jason

Installing itunes and quicktime problem

Alright i am having problems installing itunes and quicktime, itunes downloads fine but when the quicktime install gets to writing system registry values it says "Could not open key: HKEYLOCALMACHINE\Software\Classes\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel"

"Could not open key: HKEYLOCALMACHINE\Software\Classes
\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient >access to that key, or contact your support personnel"
Crikey. Haven't seen one of those for an eternity.
Checking on a simpler possibility with it first. It can be produced if certain older versions of QuickTime were installed in a different administrative user accpount from the one in which you're currently attempting to install the newer version.
Do you have other user accounts with full administrative rights on the PC? If so, can the install go through successfully from any of those?

New iTunes and QuickTime versions

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