New itunes can't connect to internet

I'm trying to download the new update for the iphone. And as recommended, I updated to the new version of itunes first.
I plug in my iphone and it recognizes it fine.
However, when I click on "update" I get an error message that I am not connected to the internet....while at the same time I can both surf the web, AND search the itunes store. How can it say I'm not connected to the internet when the itunes store says I am??
any help?? anyone else getting this problem??
thanks, newbie here
-MO-

I'm getting the same thing but have found no solution. Have you figured out a solution yet

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thanks - good hints, but still stuck
Norton is uninstalled, no other firewall running -symantec anti virus only
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I can log on as administrator - same result here's the dignostics as admin.
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Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv6500 Notebook PC
iTunes 8.1.0.52
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 90062FE35718D48B
Current user is an administrator.
The current local date and time is 2009-03-19 17:55:54.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 7150M / nForce 630M
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {ECDFA917-3E44-4C24-BEAE-3CB44B8F72A9}
Description: Broadcom 802.11b/g WLAN
IP Address: 192.168.1.46
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Mar 19 17:21:09 2009
Lease Expires: Fri Mar 20 17:21:09 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {77A7BD18-8306-4396-9F99-14DC697E3825}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
iTunes has never successfully accessed iTunes store.

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Itunes can't connect to Internet

Topic title
Diagonistics :
MicrosoftWindows 7 Ultimate Edition Service Pack 1 (Build 7601)
DellInc. Studio 1535
iTunes10.3.1.55
QuickTime7.6.9
FairPlay1.11.17
AppleApplication Support 1.5.2
iPodUpdater Library 10.0d2
CDDriver 2.2.0.1
CDDriver DLL 2.1.1.1
AppleMobile Device 3.4.1.2
AppleMobile Device Driver 1.57.0.0
Bonjour2.0.5.0 (214.3)
GracenoteSDK 1.8.2.457
GracenoteMusicID 1.8.2.89
GracenoteSubmit 1.8.2.123
GracenoteDSP 1.8.2.34
iTunesSerial Number 0025AC880BDC6DD8
Currentuser is an administrator.
Thecurrent local date and time is 2011-08-12 15:14:01.
iTunesis not running in safe mode.
WebKitaccelerated compositing is enabled.
HDCPis supported.
CoreMedia is supported.
VideoDisplay Information
IntelCorporation, Mobile Intel(R) 965 Express Chipset Family
IntelCorporation, Mobile Intel(R) 965 Express Chipset Family
****External Plug-ins Information ****
Noexternal plug-ins installed.
iPodService10.3.1.55 is currently running.
iTunesHelper10.3.1.55 is currently running.
AppleMobile Device service 3.3.0.0 is currently running.
****Network Connectivity Tests ****
NetworkAdapter Information
AdapterName:        {1E699667-1B57-4BCB-9C4E-15946848F335}
Description:             Dell Wireless 1397 WLAN Mini-Card
IPAddress:              192.168.1.4
SubnetMask:          255.255.255.0
DefaultGateway:     192.168.1.1
DHCPEnabled:       Yes
DHCPServer:          192.168.1.1
LeaseObtained:      Fri Aug 12 10:42:12 2011
LeaseExpires:         Sat Aug 13 10:42:12 2011
DNSServers:          192.168.1.1
AdapterName:        {AEE07D48-22D0-49E7-B569-AE75425E289F}
Description:             Broadcom NetLink (TM) GigabitEthernet
IPAddress:              0.0.0.0
SubnetMask:          0.0.0.0
DefaultGateway:     0.0.0.0
DHCPEnabled:       Yes
DHCPServer:
LeaseObtained:      Wed Dec 31 18:00:00 1969
LeaseExpires:         Wed Dec 31 18:00:00 1969
DNSServers:
ActiveConnection: LAN Connection
Connected:              Yes
Online:                     Yes
UsingModem:         No
UsingLAN:              Yes
UsingProxy:            Yes
HTTPProxy:            127.0.0.1:51515
SSL3.0 Support:     Enabled
TLS1.0 Support:     Enabled
FirewallInformation
WindowsFirewall is on.
iTunesis enabled in Windows Firewall.
Connectionattempt to Apple web site was unsuccessful.
Thenetwork connection timed out.
Basicconnection to the store failed.
Thenetwork connection timed out.
Connectionattempt to Gracenote server was successful.
Thenetwork connection timed out.
Lastsuccessful iTunes Store access was 2011-07-14 20:32:16.
I've noticed multiple people have this problem... does anyone know the cause please let me know ASAP
Thanks!
-DarkEnforcer

OK many are not aware of this, but Windows XP with SP2 comes with windows firewall automaticcly on. so first check to make sure you have windows firewall off. goto the control panel, select "Security centre" and make sure it is tuned off. If the security center says "On" and is lited up green, you have some firewall on.
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