New itunes: cannot open itunes store

I get an error message:
iTunes cannot connect to the iTunes Store.
Make sure your network connection is active and try again.
My network connection is working fine.
My firewall has iTunes allowed.
Can't figure it out... Is iTunes store down? or is there something else?
Thanks!
Ham

Hi Hamilton,
I have also similar problem like you have before"iTunes could not connect to the iTunes Store.
Make sure your network connection is available active and try again.
But, I am using Windows Vista home edition desktop.
Now after read your ad, I would like to look for help in this discussions form, but I have couldn't see where a form that I can fill up my questions?
Infact I did contact Apple support via email, but after 2 emails answered I still couldn't resolve this problem.
Please help me where can I find the form
thanks

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