New iTunes Plus pricing and upgrades

Does anyone know why I still have to pay 30 cents per song to upgrade my purchases to iTunes Plus, when the songs now cost only 99 cents? I understood paying the upgrade when the songs were $1.29. Now, it seems like we are getting screwed. Also, some of my purchases are not recognized by iTunes to be eligible for the upgrade (specifically, Dark Side of the Moon, which is one I would certainly want to upgrade and clearly shows up on my purchase history). Shouldn't Apple let us upgrade for free now that the iTunes Plus is the same price as the song for which we originally paid? Also, shouldn't there be some way to manually access the upgrade?

The only answer anyone here can give you is "because that's the way it is". Most likely EMI considers the Plus tracks as a separate product and wants more money for them, but that's just guessing.
some of my purchases are not recognized by iTunes to be eligible for the upgrade (specifically, Dark Side of the Moon, which is one I would certainly want to upgrade and clearly shows up on my purchase history).
If a tracks shows as being available as Plus and is not appearing when you check for eligible upgrades, contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page and explain the problem to them.

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I upgraded to the new itunes version 7 and now my podcasts on my iphone4 won't work. i get an error message "temporarily unavailable". has anyone found a solution to be able to listen to podcasts? thanks

i upgraded to the new itunes version 7 and now my podcasts on my iphone4 won't work. i get an error message "temporarily unavailable". has anyone found a solution to be able to listen to podcasts? thanks

I have the same problem, but don't expect Apple to help! I rang their help line and explained the situation and that the same experience is reported all over their forum and they would not assist unless I paid for a one year help subsciption.
This company has lost the plot! They create software that universally will not work then expect customers to pay to have it fixed. Technically I should walk straight into the nearest apple shop and ask for a refund, as the device is no longer fit for purpose!
Congratulations Apple for the best ant-promotional App on the market and your astounding lack of service ethos.

ITunes just downloaded and upgraded itself without my consent!!

iTunes just downloaded and upgraded itself without my consent while I was at work. Is this a new Apple policy ? Am I no longer owner of my own machine ? Isn't it up to me when and if I want to upgrade something ?
/Tommy

Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now?

Confusion on iTunes Plus Files and Computer Authorization

I wonder if someone could help me alleviate some confusion surrounding iTunes plus files and computer authorizations. I personally also have iTunes match on my account.
Reading online it appears that all iTunes Plus files do not not have DRM. I have this setup on my main iMac in my house. Now, I am copying music to my wife's laptop via home sharing. She is not using iTunes match because she has her own iTunes account. The home sharing is using her iTunes account. What is confusing me is that her laptop asking me to authorize the computer for playback of the audio files under my iTunes account. Why is this occuring if there is no DRM on the files?
I understand that I need to authorize machines for my iTunes match account, but these all should theoretically be DRM files that I am dragging and dropping via home sharing to her machine. Can anyone clarify what is going on in this situation?

Go to Store -> View Account. Log in to your account and click Purchase History. Then click Report a Problem. Then choose your upgrade purchase and explain your situation.

Downloaded new ios7 and new itunes 11.1 and now iphone 4 won't finish syncing - just stays on last step and never finishes or cancels on its own. Tried reinstalling itunes with no success.

Downloaded new ios7 and new itunes 11.1 and now iphone 4 won't finish syncing - just stays on last step and never finishes or cancels on its own. Tried reinstalling itunes with no success.

I have the same problem.. latest version of iTunes (11.1.5) and latest version of ios (7.1) but it gets stuck at "waiting for changes to be applied" and I can't cancel the sync manually. It doesn't cancel on it's own either (at least not the 8 hours over night that it was syncing) and if I unmount the phone then the phone keeps the sync going (the little spinning arrows in the upper left corner) and doesn't recognize that it's been disconnected..
I've tried restoring the phone (with little success, managed to get one more song on there) and syncing over wi-fi but nothing seems to work. Any thoughts, anyone?

I dropped my macbook and it broke - I bought a new iMac and created a new itunes apple ID, and I forgot what the ID and Password of my broken macbook was - how do i retrieve the lost purchases and music from my forgotten ID?

I dropped my macbook and it broke - I bought a new iMac and created a new itunes apple ID, and I forgot what the ID and Password of my broken macbook was - how do i retrieve the lost purchases and music from my forgotten ID?
Regards,

Well, it's kind of like walking into a bank and saying you forgot your name and address but you want access to your account, still:
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

The new itunes is slow and I can not see my musics anymore. How can I have my musics listed like they were before?

The new itunes is slow and I can not see my musics anymore. How can I have my musics listed like they were before?

I have the same problem with new 11.0. Presentation of album data now seems scrambled in 'Album' screen. Instead of albums in alphabetical order with all album tracks I now get albums in the order of the Album Artist. Unless the album artist is EXACTLY the same, the tracks on any one album can be spread all over the screen (hopeless for compilations). Does anbody know how to get the Album screen to sort solely on the Album title?

Missing Complete My Album and iTunes Plus Check For Upgraded Songs.

Anyone else experiencing this combination?
Anyone else have a clue what is going on with the iTunes store? I see a lot of problems on the message board. I wanted to complete a couple of albums today and was hoping to do so. Apparently the recording industry does not want my money.
Any help would be appreciated. I uninstalled then reinstalled itunes to no avail.

I'm having similar issues when trying to upgrade my library to iTunes plus tracks. I get the following error:
'The item you tried to buy is no longer available.
The availability of the item changed while you were using the store. The same item may be available with a different price or elsewhere on the store.'
What am I doing wrong?
Are we experiencing similar issues to that described in this older post?.....
http://discussions.apple.com/thread.jspa?threadID=978789

ITunes Plus Not Allowing Upgrade

I bought a lot of pre-iTunes Plus tunes in days gone by. To upgrade them to iTunes Plus so as to get the better quality, I have to pay 30 cents on top of the 99 cents I've already paid, even though new customers get the exact same thing for 99 cents total--standard Apple ripoff, but that's not what I'm posting about. The iTunes Store has a list of tunes I've bought that haven't been upgraded to iTunes Plus, which it would be happy to let me upgrade. However, there are a couple of dozen tunes I have in my library that don't show up on that list, even though they are available for sale in the iTunes Store right now. So, now I don't even get to be ripped off! Is there any way to get those tunes, short of going to Amazon and buying them there?

I also had this issue and still have many songs that are in the store as iTunes Plus but don't show up in my upgrade list (which has gone missing since 9.0, but that's another matter). At first customer service was working with me and I was able to get many of the missing songs, but then some directive must come down from Apple that stopped customer service from helping folks out with this issue. I could no longer contact the reps that helped me before and at first when I tried I got a message from someone superior to them saying I should basically wait. Further attempts to contact anyone in customer service about the matter were met with silence. It's been months and I eventually gave up. Good look, but don't expect much help from Apple.

ITunes plus loop. Upgrade song, download song, iTunes finds same song...

I seem to be stuck in an endless iTunes plus upgrade loop. iTunes Plus finds a song to upgrade I pay the $.30 I download the song. When I visit iTunes it finds the same song. To try and get out of the loop I buy the same song again. When I try to download it, it gives me an error message. I go to my account and hit the problem button. I receive and e-mail saying problem has been fixed. I go back to iTunes Plus and the same song is there, I buy it again (even though I've already bought it and successfully downloaded it), the loop begins again. I actually have 2 accounts and it's doing this on both of them. The second was created when I couldn't remember my user name. Different account, different song, same loop. I think there should be a lot of new stuff available to upgrade but I'm stuck in this loop and so I'm afraid I'll never see it.
Apple support gives me 3 or 4 answers to non-related questions and the only input I am asked for is to rate how well thayve answered my question. Well they haven't and I don't want to waste (even more) time on something that is not going to address this issue.
Is anyone else experiencing a loop like this?

I've visited the online support and was presented with a few itunes problems none of which are even close to my issue. I chose one and received an e-mail requesting screenshots of the problem. I sent in the screen shots and received another e-mail stating this is a technical issue and not a billing issue and given a phone number to call. I've called the phone number and was told by the tech support that this was not a hardware issue, that they could recommend I reinstall iTunes and authorize and de-authorize my computer.
While I was on the phone with tech support I visited iTunes and noticed the offending iTunes plus upgrade had disappeared as well as the additional songs recommended to me as being available to upgrade. I searched out the album and was told that I had already purchased this and was I sure I wanted to purchase it again? Actually I had purchased the DRM version and wanted to upgrade to the non-DRM version but this was not an option available to me. I chose not to purchase it again. As I told the tech support guy, if I'm going to purchase an item twice then I'm going to purchase it elsewhere so that I can get a better quality file ie FLAC WAV or at least 320 kbps. Unfortunately I've already spent a bunch of money repurchasing items that I'd purchased at iTunes before realizing that they would not play on other software on my computer...
I de-authorized and reauthorized both accounts, no difference. I'm going to try reinstalling iTunes and if that doesn't work I'm just going to give up on it. This is way too much trouble to replace a 128 kbps file with a 256 kbps file. I would have to say that I love Apple they make some great products but as is the case with most companies nowadays their customer support is sorely lacking. I'm exiting the infinite loop and going to continue purchasing my music online from other companies that do a better job and offer a better product...

ITunes Plus not allowing upgrades yet?

None of the songs or albums I've purchased are allowing me to upgrade yet.
As an example: I pre-ordered and downloaded "Pocket Symphony" by AIR last month. When I visit its iTunes page, it's flagged as "iTunes Plus". However, its songs all cost .99USD and don't have the 'plus' icon, and there's nothing on the page allowing me to upgrade my existing album to the iTunes Plus version.
How do I upgrade my songs?

After my message a few minutes ago, I bought one track in Plus format (Paul McCartney's Band on the Run, of course). After the song downloaded and i started playing it for the first time, I again clicked on the iTunes Plus page link and now the page is topped with an upgrade your library button and a listing of albums and tracks that can be updated. It looks like Plus content is slowly coming on board as only a handful of songs could be updated.
In fact, the iTunes Plus page now says all my music is up to date but adds: Check back often as iTunes Plus music is continually being added.

ITunes Plus asking to 'upgrade' songs I burned from CD.

Anyone else seeing this. iTunes plus is offering to upgrade about 20 songs from my library which were ripped from CD and have nothing to do with iTunes DRM. Apple you need to fix this.

iTunes Plus upgrades are not based on what is in your library. They are based on your purchase history.
-> Seeing your iTunes Store purchase history and order numbers

I just installed the new itunes software update and it completely whiped my computer and have lost all my files? can some one expalin to me what happened and how do i undo it?

Can someone please help me! I installed the new itunes software onto my computer it shut down then when i tried to log back into my computer all of my documents and everything was gone! the only thing remaining was my recycle bin. but my documents etc are gone!
I tried to uninstall the software but it still hasnt made a difference! Has anyone had the same issue and if so how do I fix it? I need all my documents back!!

Installing an iTunes update does not remove your media or personal files.
Are the files actually missing off the computer, if so, you have a serious computer issue... not a software update issue.
Regardless, use the backup of your media and other important files to put everything back. You do have a backup, correct?

New iTunes 6.02 AND new QuickTIme 7.04 Video Sound Problems

Hi, I had updated my iTunes for Windows 6.01 and Quick Time 7.03 to the newest versions. The new software both yield the same issue for me. They will not play videos with sound properly. When I am on Quick Time and click to play a *.mov that I have had way before iTunes or iPod, and any other playable movies in Quick Time, the video starts, there is no sound for a few seconds and then this clicking sound starts. For instance if I had a movie that is abour 20 seconds long, it will never get the synced sound with it. Let's say the first sentence would be Hi, how are you today-----------------it sounds like this: Huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-how-how-how-how-how-how-how-how-how -how-how-how-how-how-how-er-er-er-er-er-er-er-er-er-er-er-er-er-er-er-er-er-er-e r-u-u-u-u-u-uu--u-u-u-u-u-u-u-u-u-u-u-u-u-u-u-u-u-u-u-u-u--u-u-u. I think you get the point. If this is a video with just sound and no spoken word in the video, it also sounds chopy, clicky, and vibrating like that and over the course of 20 seconds plays this out like this, when is should be the correct maybe 3 second part.
This also is the same exact thing that happens in the new iTunes. Exactly. Whether it is downloaded from the iTunes Store or imported in, or even converted with the new convert to iPod option.
The only good thing is when I put the 4 new movies on my iPod that I had converted form *.mov format with the new convert to iPod option, they play just fine on the the iPod which has the software version 1.0 software on it, not the newest firmware. But as I said nothing plays correctly soundwise from videos from the iTunes Software.
I tried uninstalling both new versions and reinstalling them with the same problem. I therefore uninstalled them again and installed iTunes 6.01 back on my computer and thus QuickTime 7.03 and there are no problems at all with either older version of iTunes or QuickTime.
Please advise. It this a diagnosed problem as of yet???

Consult this article
http://docs.info.apple.com/article.html?artnum=93610h
This is a User to User forum by the way. Apple does not really come in here.

I enabled iTunes Plus accidentally and now I can't disable it

What do I do?

You can turn it off by signing into your iTunes store account and then finding your preferences and turning this off. Then you won't see Plus albums unless you enable this feature again.

New iTunes Plus pricing and upgrades

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