New itunes update wont recognise my phone when its connected, new itunes update wont recognise my phone when its connected
Since doing the new update for itunes a few days ago my phone wont sync. Ive uninstalled and reinstalled itunes, ran diagnostics, restarted my pc and restarted my phone and tried different usb ports. Is there another way to fix this or will there been a new update soon?
Me too. And I just noticed a newer post saying the same thing. Actually, my phone will show up as charging from the USB port -- but it will not sync. At all. Not just the itunes -- not calendar... nothing. The wireless sync for email seems to work, but the hard sync and iTunes don't show up at all.
Just wanted to second your question, so that perhaps we can get a reply more quickly.
Similar Messages
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I did a full system restore to my phone along with the new 7.0 update. Now I went to restore my phone setting back through Itunes and it goes through all the steps but when it is completed it wont get past the "Connect to Itunes" screen
So what happens when you connect to iTunes?
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i cant update my iphone 3gs to a more newer ios? it says here error! and the phone flashes some connect to itunes.. an if i connct nothing happens.. help me.. the ipgone wont open . and work pls help me thank you!
Hello AlexCornejo,
Thanks for using Apple Support Communities.
The screen you're seeing on your iPhone indicates it is in recovery mode. Now since the device is not appearing in iTunes on your PC, first follow the steps in this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
After following those steps, you should be able to restore your iPhone.
Take care,
Alex H. -
My iTunes got deleted off a (no longer working) computer. I have lost all music & data that was on this original itunes. Is there a way I can transfer all content from my iPhone (music & photos) onto iTunes on a new computer? I want to update my iphone (3GS), but do not want to lose any music off it when syncing it. Help please!!
By design, the iphone will sync itunes content with one computer at a time. Any attempt to sync such content with a second computer will result in ALL itunes content being first erased from your phone & then replaced with the content from the second computer. This is a design feature and cannot be overridden. Because you are using a new computer, your phone will see this computer as a "new" computer. The itunes content sync is one way: computer to phone. If you have photos that were synced to your phone or music ripped on your own that were not backed up, you will first have to extract them from your phone using third party software, before you do anything else, as Apple makes no provision to do so:
http://www.wideanglesoftware.com/touchcopy/index.php
Once you've done that, do the following in the order specified:
1. Disable auto sync when an iPod/iPhone is connected under iTunes>Preferences(under the edit menu if using Windows)>Devices in itunes.
2. Make sure you have one contact & one event in the supported applications(Address Book & iCal or Outlook, Windows Address Book) on your computer. These entries can be fake, doesn't matter, the important point is that these programs not be empty.
3. Connect your phone, iTunes running, DO NOT SYNC at this point.
4. Store>Authorize this computer.
5. File>Transfer Purchases(To make sure all purchased content on your phone will be in your itunes library).
6. Right click in the device pane & select reset warnings.
7. Right click again and select backup.
8. Right click again & select restore from backup, select the backup you just made. When prompted to create another backup, decline.
9. This MUST be followed by a sync to restore your itunes content, which you select from the various tabs, You'll get a popup regarding your contacts & calendars asking to merge or replace, select merge.
You should be good to go. -
My phone shows my old email address when i am trying to update my apps how do i get it to use my new one. I can log in to my apple account and itunes ect with new one
All iPhone apps are digitally signed using the Apple ID they were purchased with. You CANNOT change this. You either enter the password for the original Apple ID, or you delete the App and download a new copy using the new Apple ID. Free apps that do not have lots of in-app content (like your Solitare High Score) are not a problem. Paid apps and free apps with lots of built-up/earned content can be very annoying as you have to re-pay for the app and/or build-up/earn that content again.
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i deleted some songs from my iphone 4. now when i try to re-add them to my phones itunes, they wont add. whats wrong? new songs add. but not the old ones! help please
Hey renie1515,
Thanks for using Apple Support Communities.
When you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID. This article describes how to manage these associations.
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Once a device or computer is associated with your Apple ID, you cannot associate that device or computer with another Apple ID for 90 days.
Note: Removing a device from your Apple ID does not override the 90-day timer. You must wait 90 days from the day the device was first associated with your Apple ID before it can be associated with another Apple ID.
Have a nice day,
Mario -
i have tried to install new update on iphone 5 and now it wont turn on when i plug it in the charger it just shows i need to connect to itunes.
Given the state your device is in you have already erased your old stuff. You have an image on the screen that says, "Connect to iTunes." That's what the image means. So you will need iTunes on your computer.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS from iOS 5 or Later
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages -
I tried to update my iPhone 5 this morning with the new software update. Now my phone won't turn on. When I plug into iTunes, it says that my phone is in recovery mode and that it needs to be restored to factory settings. Is there a way to fix this without losing my settings? Why would this happen on a software update?
Zach Doody wrote:
itunes says i cannot update the phone as it is in recovery mode.
That is not what it says. Read the message again. It's telling you it has detected an iPhone in recovery mode and it must be restored.
Restore it. You don't have a choice at this point. -
While updating the iPhone 5 software from 6.1.3 to 6.1.4, the power failed. iTunes had just finished the backup and was beginning the software update. Now the phone screen says to connect to iTunes but the phone is not recognised when plugged in. Using Windows 7 and phone not recognised by computer, let alone by iTunes.
Any suggestions? Happy to take it off to the the Apple genius people but would prefer to get it running myself.
Regards.Try this
iOS: Device not recognized in iTunes for Windows -
I tried to install an update on my phone and it went a screen that that said I had to connect to itunes, but when idid nothing happened and now I tried to restore my phone and it wont' activate
Hi
You could order the Full Retail Version of OS X (Black DVD with a silver X on it). Regarding always starting up in Open Firmware, in this thread a bloke had the same problem until he disconnected his peripherals before restarting. See if the entire thread helps:
http://www.macworld.com/forums/ubbthreads/showflat.php?Cat=&Board=UBB13&Number=2 43591&Main=243591
Steve -
When I connect my new iPhone 4s to the computer, iTunes informs me that there is an update avaialble and I procceed to download only to be told that my phone has incompatible hardware so cannot be updated. Any advice please
Hi, I just re-downloaded the update, but instead of telling it to download and install, I just clicked on download only. This is a 813 mb file and I am on limited broadband usage. I did it this way thinking that I would get a chance to see the exact wording when it tried to install, however, I have no idea how to try and install the file now and when I came to click on the iphone symbol on itunes, the download diassapeared, where to I have no idea. I can't afford to download it again, and besides it takes approximately three hours to download it in any case, so all I can remember is that the error message stated that it couldn't update because the phones hardware was not compatible.
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I recently updated my iphone 5 to IOS 8.0.2 and now it wont turn on it just says to connect to itunes and when i do the only option it gives me is to restore iphone because it is in "recovery mode". It says it will delete all my media but i didn't do a back up and i don't want to lose my photos, what should i do? (I never used iCloud to back them up either).
If it's in recovery mode, the data is already gone. Why did you never back up your important data?
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Help...tried to update my iphone4 to ios7, but my phone is now stuck on the "connect to itunes" screen...when connected to itunes via usb, it does nothing. My phone is stuck...HELP...!!!
Hello there, johnshaft357.
The following Knowledge Base article should provide some assistance with your issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
how do i update my app on my phone its saying it to big over 20mb and need to connect to itunes... someone help me please!!!
If you update via Settings>General>Software Update noting is lost unless there is a glitch. Thus make sure you backup your iPod to both iCloud and iTunes.
iOS: How to back up
If you update (or restore from iTunes backup) via iTunes all the apps have to be in the iTunes library since synced media like apps and music are not included in the backup. -
I updated my iphone 4s on my computer - I lost a lot of pictures - it gave me messages that I had sent back in June and now it wont allow me to play any of my itunes on my phone - any got any solutions to what I should do? HELP
I couldn't find the edit button on my original post so I am posting an update here.
I have gone through more apps and have had good luck on all but one more. And it's not that the app doesn't work, I am talking about the Yahoo Weather app, It works fine, but when you swipe between cities the screen lags a bit and it sometimes doesn't move between pages the way it should. On iOS 7.1.2 it was smooth as butter but on iOS 8.0, not so much. I will post a note in the app store to let them know. I really like the Yahoo app better than the new stock app.
I have been going through my games and they all work fine. Angry Birds (Original and Stella), Canabalt, Minecraft, Bejeweled 2, Silly Walks, PopWords, Doodle Jump, Deep Green all seem to work just fine.
Starbucks app works as it should.
I will stop back again next week after I have had the weekend to play with it in detail and post my thoughts again. -
Irecently purchased another iphone as my previous one was taken for a drive on a car roof and obviousley got off at the wrong stop..
I always dredded loosing it as they hold toooo much info ...doh
when doing a i0s 6 update off the new (second hand phone which was working perfectly ) shows -1 error
- is it possibly because it neds a systyem restore off its original computer that it was set up on..?
- it now just shows the itunes symbol and i cant even get into the iphone....
it wont do a restore or connect to itunes..........Help needed by iphone nerd/proYou have no choice but to restore the phone.
However, I'm sure you've been smart enough to have backed up your data before starting the most significant update in iOS history,right?
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