New Keyboard Shortcuts in Word 2010 NOT SAVING

I am unable to save new keyboard shortcuts to Word 2010. The ones that come with the program work like CTRL B for bold, etc., but when I try to create new ones, they'll work while I'm in Word, but when I try to close it for the day, it tells me that
there is a copy already open and it doesn't allow me to save to the Normal template. When I try to save to a different template, the keyboard shortcuts I created do not work. There has GOT to be a patch or workaround for this. I am working
on a small network, fyi. Thanks so much.

Hi,
I have noticed that you have replied in a similar thread. Do you have the third party programs which mentioned there?
And then based on my test, please try the following steps:
Exit Word 2010> Rename the Normal.dot (Path: C:\Users\uesrname\AppData\Roaming\Microsoft\Templates) >Restart Word.
Create the new keyboard shortcuts ,assign to the command and choose Normal to save.
If it still not works, please give me the whole error message during your saving.
Regards,
George Zhao
TechNet Community Support

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