New Land Line?

Hi, we are moving into our new house next week which we've just had renovated, but the builders have only left about 30cm of old telephone cable in the hall (sticking out of the wall by the front door) with no socket. I'm not sure if this is a BT line or cable, as when we bought the property there were cables everywhere.
We need phone and broadband installed, I understand BT are refunding the land line installation fee at the moment, but would we be eligible?
Providing BT can install a new line or fit a socket the existing cable can we choose where the new sockets go? How much routing will the engineer do?
Also Infinity becomes available at the end of the month, and I'm seriously contemplating it, if I signed up for Broadband (40GB/month + free weekend calls) are there free upgrades to infinity once it's available?
Thanks

Hi onmong,
Welcome to the forum!
I can check your address on my system and see what we can do, you can get our "Contact us" form by clicking on my username.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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I am trying to set up iCloud keychain, but it keeps sending the verification code to my land line, even tho I have gone into my apple account and changed to my mobile phone

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Hi,
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Just to add to this:
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@georgathomas
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Advice needed please regarding a new phone line

Hi all,
I would appriciate any advice please. I will start from the beginning i placed my order with BT on 26 july calls and broadband they said they had to send an enginner out and the earliest date was 16th August which has been i waited in betwwen 12 and 5 and no enginner arrived i then rang bt i was so angry. After lots of phonecalls from them yestarday they are coming tommorrow.
I need advice on the socket i have one in my flat but what i dont have is a wire that goes accross the wall i am not sure if that lead is in the socket i have not touched the socket since i moved in 2 years ago i do not want to touch it as me and leads do not get on lol!! would the enginner put the cable in if there isnt one???
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'I need advice on the socket i have one in my flat but what i dont have is a wire that goes accross the wall i am not sure if that lead is in the socket i have not touched the socket since i moved in 2 years ago i do not want to touch it as me and leads do not get on lol!! would the enginner put the cable in if there isnt one???'
Have you ever had a working land line in the flat, is the flat a new(ish) build? It is possible the lead in, that is the wire that connects the socket to the outside Block Terminal or Distripution Point is behind the wall.
Most new builds will have Openreach or the developer put the wiring in before they put the wall in to hide it so there isn't un-sightly wires everywhere. My house is a new build, a mid town house and the master socket is at the back of the house in the living room but the connection point outside is on the front of the house, there is no visible wire so I assume it goes up the wall, across the hall ceiling into the living room then down the wall again to where it is. I know it won't go under the floor because I visted the house a few times during the build process and the floor was put in before the phone socket was.
I suppose its nice you can't see the wire but I am unsure what they will do if it ever needs replacing as I don't know if its feeds through duct type pipeing where they can pull it through?
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Compatible land line cordless phone for HH5?

Hi,
I want to upgrade from HH1.5 to HH5. I'm currently using the BB softphone with the HH1.5, so that will have to be binned as it's not compatible with HH5. My question is what type of cordless land line phone can I use with the HH5? Would the 8500 or something similar be OK? I have 1 master socket and 2 extensions which are about 10 years old.
Regards
Ellislivy
Solved!
Go to Solution.

You can use any landline phone, as the HH5 is only a modem/router, and has no phone circuitry inside.
You can still use your BT hub phones in conjunction with the HH5, provided you keep the HH1.5 as well.
This diagram will show you how.
http://forumhelp.dyndns.info/phones/hh3phone.jpg
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The HH1, 1.5 and 2.0, still give better wireless range than the newer home hubs.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Skype drops calls to land lines and mobiles

I have enough credit but cannot call landlines or mobiles -
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khatraja wrote:
I can no longer make any phone calls (to land lines or mobiles) with my unlimited Europe subscription or even make other calls to other countries in the world. I can hear the phone ringing, but cannot hear and I am not heard! What is the problem? I have cancelled my subscription because of this problem!
Your account logs show that there are connection issues and this is why calls are dropped. Please make sure you have the latest Skype and if possible try to make a call with different connection. For example if you are using public WiFi or 3G connection then try to use cable connection.
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Retrieving messages from land line

hi! does anyone know how to retrieve messages on the new iphone from your land line so you don't eat up your cel minutes?

I believe your question is to dial your voicemail system from your landline. If this is right, you can do so by calling you 10-digit mobile number from the landline (basically call yourself). Don't answer, and when the voicemail recording comes on, press #. You will then be prompted to enter your voicemail password. Go ahead and do so, and press # again. Once you do this, you will be able to control your voicemail from any phone including your landline.
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New infinity line and major speed issues with almo...

Hi,
Just has infinity installed after moving from my previous FTTC provider. With the previous provider i was getting 16 down / 1-2 up and it worked great.
Had my my new inifnity line put in on thrsday and i am getting 17 down / 0.5 up!!
I work from home and connect to the office via vpn and remote desktop and its almost unusable. Laggy, slow, unrepsonsive and is constantly dropping the connection with a failed to read from socket error and is making it very difficult to work form home effectively.
I have a 4g EE modem also and if i switch to this it is like lightening compared.
I also had absolutely no connection issues with my previous provider and as i posted above had a mich better uplink speed - which is where i think im getting most of my issues.
When i signed up to BT this is what i was sent via email:
We estimate your download speed will be 19.1Mb.
We estimate your upload speed will be 3.9Mb.
Im fine with the download but the uplink is shocking compared to the estimate - and as i had much better before i think something is amiss.
Also when i signed up i was told that if i had any connection issues with the new line i had to notify BT within 7 days and it woudl eb investingated but it seems there are so many roadblocks to creating support tickets etc.. Its like it s been hard to report a fault on purpose.
Where can i create a support ticket or similar to get this looked at?
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dgreenuk wrote:
Hi,
I work from home and connect to the office via vpn and remote desktop and its almost unusable. Laggy, slow, unrepsonsive and is constantly dropping the connection with a failed to read from socket error and is making it very difficult to work form home effectively.
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As you use the internet for work purposes did you have business broadband with your previous provider ?
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How long does a new phone line take to fit? Patien...

I ordered a new phone line in April and was given a date of 1st May 2013 for the engineer to call.
Having booked a day off work for the 1st May I got a text the evening before to advise that extra work was required on the lines outside my home and that they would be in touch soon. On 17th May I got another text to advise that my order for telephone and broadband had been CANCELLED. I phoned and a new order was placed (with a half-hearted apologies for the incorrect cancellation).
Text: 20th May. Apologies for the delay in booking an appointment.
Text 21st May: BT here. Your phone service is ready for you. You can find a phone's number by calling 17070 from it.
I did not not have a phione line.
Text: 30th May. To advise a new number.
Text: 30th May: Apologies for the delay in booking an appointment. Due to necessary additional engineering work. Next update will be 6th June.
Text: 5th June: BT here. Just to confirm you've set up online billing with BT, If you didn't please let us know at ... I didn't set anything up as far as I know.
6th June: Apologies for the delay in providing your service. No updates. Escalated the lack of infpormation and hope to have more news tomorrow.
7th June: Apologies for the delay on your order. I can confirm that we are awaiting the outcome of our escalation with our suppliers and are confident of haveing (sp) and (sp) update for you on 11/6.
Now, I am quite a patient person but I need a landline. I live 60 metres or so from a Post Office and even less from a main road. I can see a telephone pole from my back garden just 50 metres away. My neighbours have landlines. Why can't I have one?
S

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I cannot enter new Schedule lines in item level

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Why do I have constant static on one tv and now the land line has the same thing

I have had static on one tv for I forget how long. The tv is on the highest volume possible and some stations you can hear and others have a constant buzzing sound. Now the land line has a constant static as well. Granted the land line is an old fashioned push button phone but it has been fine for two years now. I have a smart phone and never bothered to get a cordless, but this should have nothing to do iwth the static I now have on the land line. The tv could be the speakers but why is it different from channel to channel. Paying what we all pay, our land lines, internet and cable should be working properly.

On that TV that's low, try this:
To control the speaker volume of the motorola box itself:
1) Press and hold the AT&T button on the remote
2) Press the "OK" button and release it and the AT&T key at the same time. All the universal lights will flash twice.
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4) Press "Enter"
Now you can turn your motorola box all the way up. Once you get it set how you want, we need to set the remote back to control the TV volume instead of the motorola box. To do that:
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3) Type 955. The AT&T key will flash twice
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Good luck
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
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