New Laptop Battery problem

Hello, I just bought a new HP laptop MODEL: 2000-219DX last week Friday from best buy but apparently the battery never took charge. I contacted the HP technical support and after some troubleshooting and testing the battery they advised me to take it in for service. I live in the Bahamas and the laptop is still under warranty, therefore I'm not able to bring it back there. What can I do to resolve this situation?

Hello Ruvane,
Sorry to hear that you have an issue with your battery. If you have done troubleshooting with HP and it was determined that the battery is defective, HP will normally send a replacement battery. I am confused by your statement that you were advised to take to a service center. Additionally, I am concerned that the you are having an issue with a new notebook. I will send you a private email in which I will request additional information.
Regards,

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Using HP Support Assistant, my HP G61 110SA laptop battery wouldn't recalibrate so it told me to replace it. I have now bought a new one but can't find any instructions anywhere on HOW to install it! Plus, should I fully charge before installation etc.. Any help, advice, info and especially links to instructions would really be appreciated. I'm using Windows7 64 bit.
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Hi:
Below is the link to the service manual for your notebook.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01740724/c01740724.pdf
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Hi Ghazanfar,
As the battery status is “Good” and the issue persists. I would suggest you to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Do post us back for further queries.
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[SOLVED] Brand new laptop, battery charges to 95% max (?)

I've seen this widely on a simple google search for "last full capacity",
the laptop has been used for just two days, but acpi reports:
koko@TravelMate ~ $ acpi -biatc
Battery 0: Charging, 100%, until charged
Battery 0: design capacity 4400 mAh, last full capacity 4182 mAh = 95%
Adapter 0: on-line
Cooling 0: x86_pkg_temp no state information available
Cooling 1: intel_powerclamp no state information available
Cooling 2: Processor 0 of 10
Cooling 3: Processor 0 of 10
Cooling 4: Processor 0 of 10
Cooling 5: Processor 0 of 10
it won't go higher than that.
Is that normal? maybe some sort of overcharge protection?
my previous netbook always charged to 100% or even a bit more than the design capacity...
Last edited by kokoko3k (2014-05-10 13:31:54)

emeres wrote:Depending on the technology used, one (or several) of the cells might be shorted or almost shorted. Another reason might be wrong measurement [circuit] from either battery or laptop side. And the simplest reason would be that the laptop/battery was produced some time ago, depending on type of technology used, certain batteries lose significant amount of capacity over time (even if unused). Since it is brand new, get in touch with your supplier and get at least the battery exchanged.
If you try to discharge it first, do fully discharge it using LEDs or some other low current load until voltage drops to approximately 10% of nominal voltage, and then recharge it not extending 110% of time it needed to be fully charged Repeating this cycle might and does help with certain types of batteries. If I were you, I would not bother however and go get a replacement from the shop, unless it is really troublesome.
As for overcharge protection, there are usually thermal (usually the most important one), shortcircuit and overcharge (meaning overvoltage protection) protections built into the battery (usually one ic) and/or laptop.
None of that is applicable for Lithium Polymer or Lithium Ion batteries. They should never drop below 3 volts. Discharging them below that point will destroy them and risk a fire. Charging Lithium based batteries is also non trivial and requires tight monitoring of voltage and controls on current and time. Do not mess with LiPoly or LiIon, they truly represent a serious safety hazard if they are mistreated. I note that your suggestions and descriptions of shorted cells are applicable to some non Li technologies; notably Nickle based batteries (Nickle Cadmium, Nickle Metal Hydride, etc...) In general, those are not found in modern laptops because of their toxicity and relatively low energy density as compared to LiPoly.
http://www.empirerc.com/liposafety.htm
http://www.rcpro.org/net/ThreadView.aspx?threadid=260
http://magazine.sfpe.org/content/lithiu … ry-hazards
http://www.datasheetdir.com/BQ29400+download
http://batteryuniversity.com/learn/arti … _batteries
http://www.batteryuniversity.com/learn/ … ith_li_ion
Last edited by ewaller (2014-05-09 03:00:19)

New 4S Battery Problem?

Wondering about my new 4S' battery. I think it's getting drained too much for a new unit. Here's a scenario.
Charged it to 100% before leaving my house i checked my social media feeds on wifi and made a few calls for about 5 minutes. 89% left after leaving my house. I left at around 6:20
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Charged it to 100% and used it again to check my feeds using mobile data after 20 minutes or so 79% left.
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Sorry for the long post. Just really concerned about my phone since this is my first iPhone.

It could be normal battery drain but i'm unsure.
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Or it can be a software related issue (e.g. a rogue app which keeps using e.g. GPS or refresh in background).
Read the blog post to determine if it is a hardware or software issue (usage time is equal to stand-by time).
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Hello, I have a big problem and That battery starts my laptop: http://www.dearbattery.co.uk/compaq-presario-cq71-battery.html , And the laptop (only 7 months old by the way) you can not start! Now my question is, HAS something to do with the charging cable (there still burns the green light, Which means clustering something like that comes from the power repays Seckdose) or something on the laptop, or is it broken?

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...or rather, prob not. I'm just being a bit useless.
My problem is this - I hope that you can help.
My old powerbook died a death a few weeks ago, but thankfully my music was stored on an external drive.
I've just invested in a new macbook air (woo!) and am trying to set up iTunes to recognise the external drive as the source of all my music files - rather than copying them to the laptop's hard drive.
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in iTunes, go preferences > advanced and disable +*copy files to ... when adding to library+*.
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My new i72630QM showed up with problems out of the box. The WMP12 and windows media center are not recognizing new music. Troubleshooting indicates corrupted library. What and how?? Tech support tells me to reformat....this is incomprehensible. Before they told me to reformat they suggest I call Microsoft since its the OS guess what Microsoft said......pay me 60 bucks . Since this laptop is less the 30 days old can I please give it back to you???

can you please have some dignity to reply to this thread ?
I am unhappy with the way HP support working !!!

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Hello!
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DP-K
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Message was edited by: mguillemette

I forgot to tell...
I tried to remove the battery, push the power button for 5 sec, and then restart, but without success.
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Message was edited by: mguillemette

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