New laptop has problems already

My new i72630QM showed up with problems out of the box. The WMP12 and windows media center are not recognizing new music. Troubleshooting indicates corrupted library. What and how?? Tech support tells me to reformat....this is incomprehensible. Before they told me to reformat they suggest I call Microsoft since its the OS guess what Microsoft said......pay me 60 bucks .  Since this laptop is less the 30 days old can I please give it back to you???

can you please have some dignity to reply to this thread ?
I am unhappy with the way HP support working !!!

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    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

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