New laptop - itunes not detecting iphone

I have a new latop, music successfully transfered over, computer authorised but when i plug in my iPhone the computer recognises it but not iTunes   Doesn't appear at all under devices, anyone know what to do?

Hello Mortlach27,
Thanks for using Apple Support Communities.
To troubleshoot this issue of your iPhone not being recognized in iTunes please follow the troubleshooting in the article linked below.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Take care,
Alex H.

Similar Messages

  • [win 8] itunes not detecting iphone in DFU mode for restore/recovery

    Here is the story:
    Had my iphone 6 plus for about a month now. Today I hooked it up to my windows 8 machine and itunes (both fully updated to latest versions).
    Phone was detected fine, so I ran a full sync and backup to my local machine with itunes. No problem its all good.
    Then went to the updates section and it said I had a new one (8.1.2 or whatever I cant remember)
    I ran it, in itunes while the device was connected.
    It downloaded and was going through the install process... then the screen on my phone went to the "connecting to itunes" graphic (with the cord and the itunes app icon). Thats where it sat.
    So now it no longer appeared as a device in itunes either.
    OK... went to the forums.
    1) Tried all the reboots and uninstalls/reinstalls
    2) Tried booting and connecting in "Recovery mode" (default now as all I see is that connecting screen)
    3) Tried booting and connecting in DFU mode
    Neither mode was detecting the device with itunes but I am getting the chimes of connection for windows itself.
    I do see the device in my windows system hardware under "unspecified" as "Apple Mobile Device USB Driver" (and when i view details its model shows either Recovery or DFU mode depending on how I booted the device)
    So here I am... stuck with a phone in either DFU mode OR recovery mode on a botched ios update and itunes wont detect it on windows 8.x
    What can I do ?
    Looking for some creative or outside the box ideas here. I just want a reset and restore of the backup I made on local itunes today.
    If I can get the device back to even a factory reset, I am hoping itunes will detect it properly and can run a restore from it local storage.
    Really stuck and been on this for hours now.

    Hello joeldevil,
    I know you have tried uninstalling and a reinstall of iTunes, but have you checked out the additional troubleshooting steps to check the drivers to make sure that they are installed. There is also a section for what to do when your iPhone is in recovery mode and not seen in iTunes. One more thing you can try is to try your restore in another user. 
    iPhone, iPad, or iPod touch not recognized in iTunes for Windows
    http://support.apple.com/en-us/TS1538
    Regards,
    -Norm G. 

  • Itunes not detecting iphone after updating to ios7 & updating itunes to 11.1.. Can anybody help??

    I have updated my iPhone5 to ios7 & have also updated itunes to the latest version. After the update itunes is not even detecting my iphone.
    I am currently using windows 7 professional. I have also uninstalled & reinstalled itunes multiple times. Even tried restarting apple device servies on my laptop.
    I have tried everything but of no use. Can anyone help me on this??

    Device not detected in iTunes

  • IPhone DFU trouble: iTunes not detecting iPhone

    I've just picked up a replacement iPhone 4 after experiencing faults with my previous handset. I went through the process of backing up my phone from my last iTunes sync, and was then prompted to update the firmware to 4.3.[whateverTheLatestVersionIs]. For whatever reason, that firmware update failed; there was an error code, but I wasn't switched on enough to note it down a the time (I know, I know...).
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    Anyone have any suggestions? I'd get myself to a Genius Bar if I could, but won't be able to before I go away for a long weekend tomorrow night; I'd like to have my phone working for this if possible...
    Can anyone help?
    Setup:
    iPhone 4
    iTunes 10.4.0.80
    Windows XP Professional, SP3

    Incidentally, the Windows balloon no longer pops up when I cycle in and out of DFU mode (although I am sure that I am managing to cycle in and out of DFU mode..)

  • Itunes not detect iphones

    Windows 7 Ultimate 64bit
    iPhone 3GS
    As the title says, I cannot get this itunes to detect my ******* iphone and its been a week and no help.  I'd appreciated it if people would not copy paste a garbage link on troubleshooting because I TRIED THEM ALL AND NONE WORKS.
    Tried reinstalling everything apple, tried updating my iphone using another computer, tried updating driver (but it wont because its already updated!), tried restarting the service (apple mobile) but it wont restart once I stop it because it says "the apple mobile device service on local computer started and the stopped."
    Who do I have to call with a very angry voice to get this **** to work? I tried everything, I am tired... someone for the love of god help.
    PS,
    Don't say its my firewall / anti virus because ITS NOT, it has been working for the longest time ever with them and it even detects my 120GB iPod but not my iPhone or my brothers iTouch.

    I managed to update the driver but now I cannot see the ipod under My Computer OR itunes
    Universal Serial Bus controllers
    Apple Mobile Device USB Driver.
    Driver Provider: Apple, Inc.
    Driver Date: 7/12/2011
    Driver Version 6.0.9999.58
    Digital Signer: Microsoft Windows Hardware Compatibility Publisher
    Driver details:
    C:\Windows\System32\Drivers\usbaapl64.sys
    C:\Windows\System32\usbaaplrc.dll
    Provider: Apple, Inc.
    I checked if my brother had his driver under the Universal Serial Bus controllers and he does, but like I said, iphone will no longer under "My Computer" or "iTunes"...

  • Itunes not detecting iphones but detecting ipod

    I have re-installed iTunes on Windows XP but it does not detect any of two iPhones 4, but it does detect my iPod.  The camera wizard does, howver, detect both iPhones as cameras. Apart from re-installing iTunes I have also stopped and restarted the Apple Mobile Device Service and following up on another lead on the web deleted Bonjour, but still no iPhone detection.

    Hi,
    Perhaps this link may be Helpful...
    Device Not Recognised
    For PC
    http://support.apple.com/kb/TS1538
    and these:
    iPhone, iPad, or iPod touch not appearing in iTunes
    From Here:
    http://www.apple.com/support/itunes/devices/

  • Itunes not detecting iphone

    after updating to the new Itunes 10.4.1 my itunes freezes and doesn't detect my iphone 3G.

    Hello Team,
    Similar issue with iPhone 4. Not able to detect any of the 2 devices in iTunes however, able to browse iPhone on explorer.
    Please advice.

  • ITunes not detecting iPhone 5, Windows 7 64Bit

    Hey, so I have had this issue for a while now where iTunes simply won't detect my iPhone. I have tried the following:
    1. Rolling back to an earlier version.
    2. Following Apple's uninstall guide:
    iTunes
    QuickTime
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Then restart and reinstall (done this twice, installed older version and the latest)
    3. Done step 2 but also deleted this registry key which is left over after uninstall:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls]
    "C:\\Program Files\\iPod\\bin\\iPodService.exe"=dword:80000000
    None of these techniques are working. Currently i'm using iTunes 12.1.1.4 64-Bit on Windows 7 64-Bit, using iOS 8.2. The issue could lie with a service which refuses to start called: Apple Mobile Device Service. When every I try to Start the service I get the error:
    The Apple Mobile Device Service service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.
    Again, I have uninstalled and re-installed this multiple times and still not luck. Anyone got any ideas on what is going wrong!?

    Hello martynball,
    Thanks for using Apple Support Communities.
    From your post I see that your iPhone is not being recognized in iTunes on your Windows PC.  Although you've done some great troubleshooting so far, there are still steps to go through in order to resolve this issue.  Please follow each step in the article linked to below.
    iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
    Have a great weekend,
    Alex H.

  • I0s7 itunes not detecting iphone

    Since I updated my iphone 5 and my itunes after ios7 update, my itunes does show my iphone under the device column. I've tried everything, from restarting my macbook pro and my iphone, as well as uninstallig and installing itunes. I have no idea what to do next. I just got all this music and want to add a playlist to my phone. Help!

    in case someone needs more info. i am running mac os x 10.8.5 and have upgraded both my iphone 5 and my itunes. i have tried just about every troubleshooting guide. the cord works because when i plug it in it vibrates cause it's charging, but it does not appear under devices or anywhere, not sure if it is being detected as a camera or not. nothing seems to indicate that that is working either.

  • ITunes not detecting iPhone 4S when using Remote app

    I'm running on Windows 7 and I have used this app before. When I reformated my PC, this app doesn't seem to work anymore. When I select "Add an iTunes Library", no devices is shown on iTunes. The PC and iPhone are connected on the same network and I have tried restarting the router. I have also checked for exception in the firewall. None of these work.
    Any ideas?

    Hy there,
    In order for you to solve this problem you have to follow these stept if your running windows:
    1'st step is to go into the device manager
    2 step is to go to portable devices (it is rught under network adapters)
    3 step is to right clic apple iphone and click update drivers
    4 step is to brows your drivers from C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    After that your itunes will pump up alown and youl see your iphone right there.
    Good luck and sry for my bad righting.
    Andrei

  • ITunes not detecting iPhone anymore

    Hi,
    I updated iTunes to ver 9.1.0.79 and now I can no longer see my iPhone. I painfully went thru these 2 links (sequentially) but no luck:
    http://support.apple.com/kb/TS1567
    http://support.apple.com/kb/HT1925
    Any thoughts on how I can get it back?
    Thanks
    HV

    HV
    I usually find this is a driver corruption issue.
    I would go into your systems hardware settings and uninstall the iphone (ususlaly under USB devices).
    Disconnect the iPhone off the PC and then reconnect. The PC should locate the device and reinstall the driver.
    Hope this works for you!
    Peter

  • Just got second hand iphone4s. Tried to connect to iTunes on laptop running windows 8.1. Does not detect iPhone, iPod or iPad. Can anyone help please?

    Just got a second hand iPhone 4s and tried to connect to iTunes on laptop running windows 8.1 does not detect iPhone, iPad or iPod. Can any help please? iPhone is  version 7.1 and running latest itunes

    Hello HungryHoover,
    It sounds like you are not able to see any iOS devices in iTunes on your PC. I recommend the following article to help you troubleshoot that named:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • My question is about the 'Restore Backup' option on iTunes (Not 'Restore iPhone'). So, if I click on Back Up Now, then 'Restore Backup', would that go through the process of erasing everything on my phone as new then restore whatever iTunes has backed up?

    My question is about the 'Restore Backup' option on iTunes (Not 'Restore iPhone'). So, if I click on Back Up Now, then 'Restore Backup', would that go through the process of erasing everything on my phone as new then restore whatever iTunes has backed up?
    I do not want this to happen, as with previous experience iTunes doesn't restore a mirror of what the iPhone was when it was backed up as is the case with iCloud backups.
    What I am trying to do is, as I've found a method on Youtube, there is an application where I can delete all the multimedia saved in my 'iMessages' so clear up some space. As doing that manually through the phone would take a lifetime. The method is to backup on iTunes, then using the backup created, importing that into the application then deleting the messages through that then restoring the phone using that amended backup.
    So back to my question, would restoring through 'Restore Backup' just restore the backup internally or would it flush the entire phone and then restore the backup? And if it does so, what would be lost in the restore?
    Thank you all,
    Fahmid

    iCloud should overwrite your phone with the data stored in your account, preserving your newer data.  However, to be sure I would go to Settings>iCloud and turn data syncing to Off before restoring the backup.  Then, after restoring the backup, turn the data syncing back to on, and when prompted about Merging with iCloud, choose Don't Merge.  This will ensure that the data in your iCloud account overwrites the data on your phone (which is your goal).
    Also, you don't sync text messages with iCloud so you will end up losing your more recent messages when they are overwritten by the backup.

  • I recently got a new computer. itunes recognized my iphone 4. I then changed my password, but it did not change on the phone. I did sync the phone afterwards. How do I get the phones password to change to the new password in itunes. Thank you

    I recently bought a new computer. itunes recognized my iphone 4. I then changed my username and password in itunes. I resynced my phone but, the new password did not take. How do I change them in my iphone to match itunes. Thanks

    Not Stupid! I should have been more specific. I'm still new to iphones. I changed my itunes password and ID at the itunes store my computer. I'm not having problems with my email. I'm having problems downloading and updating apps (probably music as well). After it asks for the password, a message comes up saying my itunes store password is incorrect. It works on line though. Does this help? Thanks

  • TS2776 I recently bought iPad 3 but iTunes on my Win XP laptop is not detecting the iPad and i am not able to transfer music to it.

    I recently bought iPad 3 but iTunes on my Win XP laptop is not detecting the iPad and i am not able to transfer music to it. I tried again after downloading iTunes 10.6.1.7 and it said it's not compatible with the XP version.

    I would recommend you try downloading iTunes for Windows 10.6.1 from this website for your XP based computer:
         http://www.techspot.com/downloads/70-apple-itunes-for-windows.html
    Hope this helps

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