New laptop not charge battery

I just bought Pro book 440 g1 for 2 day, and now i can not charge the battery.
1. when the laptop power off, the battery led is not light, and not charge ( i see the battery 97% in windows, after 30 minutes, it's still 97%).
2. when i am in windows, the power manage said that "it's pluged in but not charging", and my laptop use AC power not battery.
I've tried:
1. unistall microsoft battery driver and re install the driver but it's not work.
2. try to remove the battery then press power button in 1 minutes, and put the battery in, when i put battery in see the battery led light only once, then plugin in adapter but it's not work.
3. The adapter is woking well.
Please help me! Why the new laptop have problem.

Certainly. Assuming you have being using this PowerBook for some time, I would recommend first backing up any important files to CD, DVD, or external drive, as you will be completely erasing the contents of the hard drive using my method.
The discs that came with your PowerBook should include one labelled something like "PowerBook G4 15-inch and 17-inch Mac OS X Install Disc 1". If you insert this disc into your PowerBook, you will see an application on the disc entitled "Install Mac OS X" (or similar). If you run this program, it will restart your PowerBook and enter the OS X installer.
During the process of going through this installer, at some stage (I can't remember exactly when) a button entitled "Customize" or "Options" will appear. If you click on this, it will give you several options for your new install of OS X - "Upgrade and Install", "Archive and Install", and "Erase and Install".
I don't personally know if the other two would have any effect on your battery issues, as I haven't tried them myself in regard to this particular program. Again, I must stress that if you follow this method you will erase all data from your hard drive during the process, and lose any of your documents etc. I would recommend backing up all of your data prior to trying this as a method. The Apple Store or AppleCare may also be able to offer more information on the Erase & Install method or backing up your data.
I hope that's of some use to you,
Tim Whitmore

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THIS IS THE SOLUTION AND IT WILL TAKE 90 SECONDS TO FIX
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This question was solved.
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Hello and welcome to the forums;
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hi
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ganzystk wrote:
my is Pavilion dv7-2670QM . its not charging with it own battry but is charging when
repale with another laptop
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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- Link to picture
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- Link to picture
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[email protected]
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[email protected]

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