New laptop running slow, why?

Hello, i recently purchased a HP Paviilion i5 4288u, 8gb ram laptop. It's about a month old and all of a sudden decides to freeze up quite a bit especially during burning media conversions, when this was first purchased, disks took about 14 mins, now their taking close to a hour. In the mean time while conversion is in progress the laptop freezes up and you cant use it
What is going on and how do i solve it?

Hi @leighdegree ,
Welcome to the HP Forums!
It is a wonderful  place to find answers and  suggestions!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
How Do I Find My Model Number or Product Number?
I understand that you have recently purchased a Pavilion 4288 notebook and you posted 4288u as the model but I think you may have missed a letter as there is usually two and I was unable to locate information on a 4288u.
How Do I Find My Model Number or Product Number?
I  understand that your notebook  is performing slowly.
Here is a link to HP PCs - Resolving slow system performance (Windows 8) that will help overcome this difficulty.
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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    Performs Levels 1, 2 and 3, and removes HP Software Update. You must completely reinstall the all-in-one software after running level 4.
    If you have an HP computer I would not recommend the L4 uninstall as it would also uninstall any other HP software you have installed besides your printer.  
    Definitely continue going through the post I had provided, Re: Error message Microsoft visual c++ runtime library.
    If that still does not resolve your issue, or you cannot uninstall using one of the four methods above, then try the following:
    Uninstalling the Printer Software.
    Clean boot the computer. How to perform a clean boot in Windows.
    Disable any antivirus programs. How to Disable Antivirus in Windows 8?
    Disable any firewall programs. Windows Firewall from start to finish.
    Create a new user account. Managing User Accounts and Logins (Windows 8).
    Reinstall using the HP Printer Install Wizard for Windows.
    Hope this information helps, and have a good day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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