New Laptop Turning Off - Overheating

Hello, Two weeks ago, I purchased a new HP Notebook, and today it has been randomly turning off. According to Event Viewer on the laptop, it has been over-heating. However, how do I directly contact Hp for a return or repair, as it is still within warranty. I ask this since I cannot find any direct contact information on the Contact Support page. Thank you for your help.

,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Laptop turns off intermittently

Hi frnds,
I am having Lenovo G550 with following config:
Intel C2D T6600
3 GB DDR3
Nvidia Geforce 512MB GPU
320 GB HDD
Win 7 Home Premium
My laptop turns off after 20-30min of usage. I am not playing any hardcore games on it. Now I am using my laptop only for browsing and official work . There is no overheating. The heat sink and fan is also free of dust and lint.
I went to the Lenovo Service Centre located at BTM Layout, Banglore. The guy told me there is no problem with the hardware. Its a OS issue. So, he advised me to format it to factory default settings (my laptop came pre-installed with Win 7 Home Premium). I tried that too. But after 15min of successful recovery, it again turned off during third party appliation installation.
Now, I don't know what to do. My ,machine is 3 yrs old and right now I am not in mood to buy a new laptop (atleat for a year).

Hi deepankar143,
Welcome to the Lenovo Community Forums.
Normally, computers will shut down and stay shut down to protect any overheating damage to the processor. Although you did mention that there is no overheating and that the heat sink and fan is also dust and lint free, we may want to isolate the overheating problem by installing a 3rd party application that will provide you with the system's CPU temperature.
Try installing the program, Core Temp to monitor if the CPU temperature exceeds more than 90 degrees. This is when the system normally shuts down to protect from further damaging the processor. If the temperature exceeds more than 90 degrees, and since you mentioned that the heatsink and fan is dust and lint free then this could be due to dried out thermal paste.
The second possible hardware problem that maybe causing the laptop from shutting down could be a problem with the HDD. Try running HD Tune to check if there could be any problem with the HDD of the computer.
Hope this isolates the problem. Let me know what happens.
Don

T410 laptop turns off abruptly when running any application

Hi,
T410 laptop turns off abruptly when running any application. I contacted the technical support, first they suggested me to run some diagnostics for hard disk which failed and so they sent me a new hard disk. Even then I faced the same problem. Again I contacted them and they told that they will change the system board. Today I received the laptop with new system board/updated BIOS.
But still I am facing the same problem. I called the technical support again, they told me to use the latop in two modes ( 1. only battery and 2. only ac adapter) and check whether its happening again or ont. In both the cases I am seeing the same problem.
Laptop is only 5 months old and bought for $1400........
SOmebody help me........
type: 2516 -CTO
S/N: xxxxxxx 10/03
Thanks,
Kobi
Moderator Note; s/n edited for members own protection

Hi and welcome to the forum!
Tell us something more about your system, like installed memory size, processor speed, graphics card make and size, HDD size and so forth. Because yours is CTO model hence it's not possible to figure out these things without your telling us about them.
I'm not very expert but I would say it's probably the RAM since system board and HDD have already been replaced or possibly you have got a lemon. But try following suggestions first.
Do you get any sort of error message or Bluescreen? does Event Viewer report something unusual? Event Viewer can be opened by typing it's name in the search field in Windows 7. If you get Bluecreen you can view it via this program:- http://www.nirsoft.net/utils/blue_screen_view.html and let us know what it says.
Also, make a bootable CD of mem86 and run the test on your RAM, mem86 can be downloaded free from:- http://www.memtest86.com/
Lastly, you can burn LiveCD of any Linux distro and boot from it, if applications work fine in Linux environment then probably it's some software problem your thinkpad is having, re-imaging the system to factory state would be great initiative in that case.
Keep us posted!
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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I was restoring my phone and sametime my laptop turned off and now i m trying to restore again so its not taking any ristore.. so what can i do????

I was restoring my phone and sametime my laptop turned off and now i m trying to restore again so its not taking any ristore.. so what can i do????

You have to enter the Apple ID and password. You are running into the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

Laptop turns off after 3-4 seconds

Hi there, My Laptop turns off after 3-4 seconds of turning in on. When the battery is plugged in or mains lead, the on /off switch does absolutley nothing. When you open the lid however, it turns the laptop on for 3-4 seconds then cuts out. After taking the laptop appart, i have found that the only way to get the laptop to turn on properly is to take out the power switch chip unit strip cable, insert it so it turns on and then remove it quickly. this way the laptoip stays on. if you insert the power unit strip cable, it turns on fine, but if you leave it in, the laptop turns its self off after 3-4 seconds ( as if the power button was held down) Do you think this is a problem with the either, the power button chip unit, the main board, or maybe even the magnet switch in the lid!? i have upodated bios/cleared CMOS, ran all diagnostics, tried everyt combionation of resetting, e.g. hd/ram/cables /power button down for a minute, bat back in power lead back in...etc, everything installed fine and came back 100% ok as if there is no problem, but the power switch is doing nothing!. Please help or let me know if anyone else had this issue, i really need my laptop working. Kind Regards, James Hardy

Does it do it booting in these two modes?
Safe Boot from the HD, (holding Shift key down at bootup).
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.

Laptop turns off unexpectedly

Hello!
I have an HP Pavilion m6-1045 dx and my laptop turns off at random times when in use. Sometimes it will shut down completely or the monitor will just turn off but the computer will continue to run. Other times, as I am typing, the monitor will start to blink on and off as if about the shut down completey. I don't dare adjust my monitor when in use for it will turn off the screen or even shut down. This will happen whether my laptop is charging or running on battery power alone.
I have had my laptop for about 1 year and 4 months now (bought July 2012) and this is a reoccuring issue which started around late 2012/early 2013. I have a two year plan under Geek Squad support and have taken my laptop to them several times. The first time, they believed it to be a virus issue and cleared it. The second time, I spoke to an online representative but she couldn't figure out what was wrong with it. The third time, I went in person and they replaced the fan.
After about a month, the same issue started occuring again and now it is becoming a continual problem. I may be wrong, but I do not believe it is an over heating issue because on multiple occasions I will turn on my computer only for it to shut down almost immediately afterwards, taking about 15-20 minutes to turn back on again. The fan inside is running. I have tried clearing it of dust and used another fan to keep it cool but this problem continues to occur.
My warranty with HP has expired and I still have Geek Squad support for another 8 months but I would like to limit the amount of times I have to take my laptop in for repairs. Any help would be greatly appreciated!
Thank you,
Ariel

Ok I think I finally figured it out by changing the power options and I think the way you told me to reset the battery also helped. here are the settings: reserve battery level (this is when the popup will come up.)10% low battery level (this is when the low battery action will be performed.)8% critical battery level (my comp would die at this point.)7% low battery action: sleep, sleep (customize this to your liking.) low battery notification: on,on (keep this on.) critical battery action: sleep, sleep (my comp would die already at critical.)

Laptop turning off automatically

My laptop nc6220 is turning off automatically and its almost impossible to install the window because its turn off automatically in a few seconds kindly guide me about the solution.
Regards

That is an older laptop and is likely just reaching the end of its life. At a minimum it probably needs to be disassembled and checked for heating issues. Quick shutdown is usually caused by the processor overheating. It can also be a bad motherboard.

MG 3250 new printer turns off automatically after a few seconds.

My printer was just bought yesterday, a new one. It could turn on at the beginning, but while I started to setup the wireless connection, I got a problem installing the driver on my laptop so I turned off the printer. After this the printer never turned on properly. Everytime I press the power button, the printer turns on for a few seconds, the scaner lights up and toner moves a bit, then it shuts itself down.
I totally have no idea what happened and have no clue whether it is the board issue or setting issue. The toner was stuck but I have fixed it, not helping with the turn off issue tho.

So I did call Apple. That was pointless since they had no idea what was wrong. I made an appointment with a Genius at the Apple store nearest to me. The associate who checked me in said his wife had the same problem (and discovered it while on an 8 hour flight, which stinks).
The genius who helped me was great. He had no idea what the issue was and hadn't heard of the issue before, so he took my phone into the back room and ran some diagnostics.
He found that there was nothing wrong with the hardware at all, but he noticed an error with my firmware.
He restored my phone (while my phone was plugged into itunes he held down the home and wake/sleep buttons. Then when the apple logo appeared he let go of the sleep/wake button but kept the home button pressed). This erased everything. I wasn't worried about that since all my contacts, apps, and music were backed up on my computer.
I guess he reinstalled the latest firmware and os update. He put a couple of albums worth of music on there too for me to test it. Problem solved.
It took an hour or two for me to get everything back onto my phone and in its proper place.
That was a pain, but worth it since I can now listen to music freely with no interruption.
The only thing I'm really ****** about is that my game data is all erased. Apparently when you back up your apps in itunes, it doesn't back up your progress/saves/scores in your games. I have about 30 games on my phone so this really, really *****. I guess I will just have to replay all the levels in Angry Birds, Peggle, Cut the Rope, etc. Lost a lot of progress in Infinity Blade which is pretty especially awful.
I just listened to about a half hour of music with no interruptions though, so I guess its a fair trade.
Good luck.

My laptop turns off after being on

Good day to you guys... I have a quick question about my Hp Laptop G60 Notebook PC. I have purchased a new battery and a new power cord and the issue i am having is that if i unplug the power cord from the laptop it turn off right away. if i keep it there on my desk plug in it does not turn off and battery life or power shows that is 100%. Now, if I move it or unplug the power cord from the laptop it wont turn on. Any idea why would it be doing this.... Would it be the power supply or a hardware issue? my laptop is form 2011-2012.
Thank you in advance for any help on this matter

Hi JAROSL4,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP G60 Notebook and having an issue with the battery. Here is a link to test and calibrate the battery. Here is a link to test the ac adapter.
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Why is U2's new album turning off playing of all songs?!?!

Hi,
I have an iphone 5s 64GB, today as I was listening to music in shuffle mode, I fast forwarded through a song and suddenly all audio stopped, I took the headphones off and tried playing without headphones, and it still didn't work, so then I turned off my phone completely restarted and I could listen to music again. After a few songs the music turned off again. I repeated the process. I was pretty upset at this point, I had noticed both times that the new U2 stuff was there when it stopped playing, I don't really care about U2 being put on my iphone although I would probably remove them anyway I only like stuff I've chosen on it.
Anyway then I restarted again, and then I started playing, went forward through 10 songs without a problem and then back to the U2 song Cedarwood Road, and I noticed a couple things
1 it didn't play, even though it was set to play ( I had assumed before that songs were playing but not making any sound. I put the song forward by a minute, pressed the pause button and then play, the tracker went all the way back to 0:00.
2. When I went forward again to a new song, I experienced the same thing - it won't play.
I then turned off the phone again, turned it back on, went to the music app which started at Ted Leo and the Pharmacists again, I then went one song back to Cedarwood Road - but it was no longer there!!! First of all clicking the back button just kept restarting Ted Leo and the Pharmacists, I instead had to click multiple times in quick succession ( approx. 10 times ) to go back the next song, which was no long Cedarwood Road but the song that was before Cedarwood Road in my shuffled tracks. I then went back a lot of tracks to get see what the **** had happened when I got to California ( there is no end to love ) and again - song stops playing, I cannot play other songs. I went back before that track by a couple tracks, restarted went forward a couple tracks the song has again disappeared from my track listing.
Now - IF this is Apple's solution to people complaining about U2, well then they just turned a free album giveaway into inserting active malware onto people's phones, and I guess I'm one of the lucky winners.
If this is part of how it worked in the first place I can certainly understand why nobody wanted the gift, which I should point out that gift in danish means poison ( also marriage, hah hah).
I think someone from the company actively putting malware on people's computers should contact me and help me get it off, and also identify the problem so they can fix it before it harms any more of their customers.

I just fast forwarded through the tracks after I had restarted again and while the California song was gone from my shuffle order the Cedarwood Road song was back exactly where it was before.

DV9000 light come on and turn laptop turns off?

Hi, So i press power button ad the blue lights flick on for about 1/2 sec, the fan and hd spin also for 1/2 then the laptop switches off.
I have tried,
ac power without battery
battery on it own
tryin each stick of ram individually
removig hd
removing dvd drive
but the same with each
any idea?

Having the same issues and I think it might be the nvidia chip. It has nothing to do with the blink codes someone posted earlier it is definitely a short. My nvidia failed a second time and after reflowing it, it now does the EXACT same thing. I'll try reflowing it again and seeing if that fixes it. Otherwise I'm done with the damned thing. I fixed it once, had issues with vista where it would turn on and need windows reinstalled after i shut it down. Then it liked windows 7, the hdd failed... Hdd problem fixed months later and then not even 3 weeks after that, it goes back to failed nvidia. I'm really pissed that it doesn't work, not laptops these days have such nice features. Remote, 4 usb, nice blue lights, and cool design.

Toshiba M645 laptop turns off without reason

I have been dealing with this problem for about 4 months. It has been seen by some technicians and never found the cause. Some thought it was due to the settings in the power options either by what the lid does, or when it should go to sleep mode, and disabled it, but the nobody fixs it. Sometimes it would happen a couple of minutes after starting it, so heating problems are not involved. Some other times I would be working on bat only and it does it once, I turn it back on and continues to run normal. Some other times, It shuts down like three times in a row, and for no reason stops doing it. One techinician said it could be motherboard problems, and I starting wondering why I bought a Toshiba laptop, if supposedly I was buying top of the line product, recommended by some friends, and now I beleive Toshibas are causing a lot of trouble. Specially if a laptop is just one and a bit year old.
I am really disappointed. Maybe some other owners of M645 can help me

When you say that it has been seen by some technicians, do you mean you returned it to Toshiba under warranty for service, or that you had it looked at locally by a 3rd party?
When it shuts down, is it a hard shut down where it just turns off, or does it go through a proper shut down? When you restart, do you get any error messages?
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!!!My New Z10 turned off and Is NOT turning back on!!! URGENT

My Blackberry Z10 turned off today, and when I try to turn it back on the red led light stays on for 2 minutes and turns off but nothing else happens.
I tried doing a hard reset using the keys, i tried plugging into computer and connecting to BlackBerry Link and still nothing. I don't know what to do other than returning it.
Developer: I am a developer and have a dev alpha, i have downloaded the autoloader to make updates to my dev alpha. I am wondering if it would be safe to connect my Z10 to my computer and run the autoloader. I know the dev alpha's don't have the latest update for BlackBerry 10, so I am wondering if I did this will I also not have the latest update. Or, after installing the AutoLoader can I use software updater to get the latest OS?
Can someone help me quick, I have meetings today and need to be able to communicate with people.

It's new enough that I would contact Bell and see about a replacement. It's possible the software can be reloaded but it may have a problem.
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New User: Turned off wifi on my new Mac Book Pro, forgot my login password HELP!

I have an iPad and a new MacBook Pro. I forgot my login pass word to turn on my computer. I also had turned off the wifi, disabled remote help, etc. before shutting it down.
I am prompted to reset my password by using my Apple ID. I am unable to do so.
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Welcome to the Apple Support Communities
https://discussions.apple.com/docs/DOC-4101

New strange turning off problem

i've not spotted this one on the forums yet, my MBP is powering down suddenly, not suspending or saving just ping power off.
This seems to be happening when battery gets low as if it's misjudged the timer and suddenly run out fo juice.
Most people are having an issue with it bombing out after only a few minutes on battery, not me it's doing a couple of hours then pop.
I contacted apple care mine is not a seriel number in the recall but they are sending me a new battery anyway, read more here

I used the macbook pro on battery mode again last night to test if it will turn off again without warning. It did. The sleep indicator flashed. I tried to turn it on again using the power button but it wouldn't. So I just left it and went to bed. Today, I tried to turn on the macbook pro on battery mode again. It turned on suprisingly. And now the indicator is saying 43:58. So does that mean it will run 43 hours? I've been using the macbook pro for about an hour and a half or so and says its 37:11. Can anyone tell me what do u think is the problem here? it seems too good to be true that my battery will run for 37 hours.

New Laptop Turning Off - Overheating

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