New laptop with Windows 7

I just purchased a new laptop with windows 7 and trying to get my library from my iphone 3G on my new computer? How do I do it? It is all gray'd out when
I plug in my iphone, and nothing was moved over to my library. Help!

Satellite P775-S7164
Downloads here
This has been a problem since purchased new about 8 months ago. It takes 5+ minutes just to boot up the toshibia.
The short answer is that you should have returned the computer immediately.
Just to make certain it's not due to software, restore the hard disk to its original out-of-the-box contents using Toshiba recovery media. See the instructions in the section Recovering the Internal Storage Drive, which begins on p. 62 of the User's Guide.
   Satellite/Satellite Pro P700 Series User’s Guide
Best to create recovery media in advance in case something goes wrong.
-Jerry

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