New laptop won't print wirelessly to a network printer

I just bought a new laptop running windows 7, and it wont print to my photosmart c5580 that is networked and wired through my computer (desktop) and shared running windows XP. I also know that my computer has to be on for this to happen, I also know that the printer is networked correctly cause I have another desktop that prints fine wirelessly through the network. The laptop recognizes the printer as well as other files that are being shared, I have also downloaded the windows 7 driver for that printer, as well as change the name of the workgroup to match the rest of the computers on the network. Any help will be appreciated.

Hi,
There is a challenge sharing a 32 bit driver from XP to a 64 bit version of Windows 7, as a software installation defaults to 64 bit. The exact opposite happens on a 64 bit XP to 32 bit Windows 7. The solution is to use Add a device, and check the x86 box when prompted. Here are the links to HP documents which should help you resolve the issue:
http://h71036.www7.hp.com/hho/cache/545396-0-0-225-121.html?jumpid=reg_R1002_USEN#4 Sharing printer in XP
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01800167&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US... Adding networked printer on Windows 7
Thanks
Naveen K
HP Support Engineering Center
Click on STAR button to say thanks
(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

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