New laptop won't turn on!

So I was browsing the Internet on my newly purchased hp envy 360 laptop that I've had for less than 2 weeks. I left my laptop sitting on for about 10 mins and when I came back it was shut off. I assumed that perhaps it died so I went to charge it, however what I noticed was that the light that indicates that the laptop was charging was not on. So now my laptop won't charge and won't turn on. It's absolutely dead, nothing lights up or blinks.
It was not in heat, never been dropped, no scratches or liquid spilled on it. So I'm shocked that this would happen. Is there any solution to this?

Try this
Does your laptop run on battery or not
Try any replacement battery you can get or charge the device battery on another laptop , if the device is working
Then it might be the charger failed due to unstable electricity and need to be replaced , or charger input socket is not working
If not, try calling customers service to see if there is possible solution, or the device should go to support center
Hope I helped

Similar Messages

  • Hp laptop won't turn on at all.

    I have no idea what model it is. Where do I find this in the machine.
    The laptop won't turn on. I have changed the fuse in the plug but the wires are not getting warm.
    I have no idea. When the battery is in and I try to turn it on the orange light flashes. However when I take the battery out and plug in to the wall and try to turn it on nothing. No light.

    Hi @Jillrich ,
    Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Notebook and getting a blank screen on startup. Try performing a hard reset.
    When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
    Here is a link to computer won't start for Windows 8. Did you replace any of the hardware?
    Have you tried a different walloutlet  or a borrowing a different AC adapter?
    I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
    Please let me know how this goes.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • Laptop won't turn on

    I was trying to do a secure delete on my Apple, but I couldn't figure out how. So I just started throwing everything in the trash.
    Now my laptop won't turn on when I press the power button. Should I get an Apple restore disc?
    What should I do? How do I fix this problem???

    Hi,
    Welcome to Apple Discussions
    One easy way of secure deleting, or deleting in general (use mostly when delete a large number of files) is to put all the files in one folder (just create a random folder in Finder) > Press Control (ctrl) and click on the folder > Go down to move to Trash (in the popup menu) > Go to Finder > Secure Empty or Empty Trash.
    Did you delete the files or did it just shut off? What exactly were you deleting? Languages, fonts; anything like that? You may want to look at Knowledge Base Document #106214 on Troubleshooting Startup Issues. Do you get any sounds or flashes of light (from the "sleep" light)? You may want to try booting up in Safe Mode (Knowledge Base Document #107393 on How to Startup In Safe Mode), or with the install discs.
    Jon
    Macbook 2.0 White (100Gb HD 2Gb RAM) Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more...  Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

  • My laptop won't turn on. It's been hours and all it's showing is a white screen with the apple sign and the loading circle. I've tried turning it on and off, nothing's working. Please help!

    My laptop won't turn on. It's been hours and all it's showing is a white screen with the apple sign and the loading circle. I've tried turning it on and off, nothing's working. Please help!

    Will it boot up in safe mode?
    http://support.apple.com/kb/ph11212
    or can you enter single-user mode?
    https://support.apple.com/kb/ht1492
    What version of OSX are you running?

  • My laptop won't turn on it shows the blue screen but won't come on. Help?

    My laptop won't turn on it shows the blue screen but won't come on. Help?

    Try resetting the SMC
    http://support.apple.com/kb/ht3964
    If it has a removable battery, try removing the battery.
    If neither works, then you may need to bring it in for service.  Bring the power adapter as well, as you may be able to determine if it is the power adapter at fault, or the computer's power supply.

  • My notebook blacked out & Charger keeps Turing green & orange & laptop won't turn on

    My notebook blacked out & Charger keeps Turing green & orange & laptop won't turn on , I need your help.

    Which model MBP do you have (15" late 2011, for example).
    There are a number of things you could try - restarting in Safe Mode (start up with teh Shift key held down), resetting the SMC, etc., but I don't really think that those 'quick fixes' are going to help.
    If I were you, I would just take the machine into your local Apple Store and have them run diagnostics on the unit. If it's out of warranty, they'll give you an estimate for repair and will charge you nothing for the diagnosis and estimate.
    Sounds as if you've a hardware issue... maybe try running the Apple Hardware Test and see if you've any errors?
    Good luck,
    Clinton

  • My laptop won't turn on!!!

    Hi everyone, I left my laptop on hibernate and once I got back home it won't turn on I have a P55-A5200 laptop. What do I need to do?

    wd5rcc wrote:
    I have the same problem with the P55-A5200.  It went to sleep and will not power back on.  The power LED light is on but the laptop will not wak up, power adapter is tested and so is the power outlet.  I tried the memory slot trick and didn't work.  My battery is internal, no battery to take off and put back on.  What now???Hi. It is my first message here. I registered just to add my solution into this topic. I had that problem exactly after similar stuff. My laptop was in use without power on battery and I was going to sleep. On battery it went to sleep mode in half hour, I think, but at the morning I was unable to switch laptop on. My model is new, 1 month old today, Toshiba Satellite L50D Black. When I turned it on, screen was black, not even Toshiba logo and all lights were on (eg. power, caps and num lock, also battery and wifi indicators). Also fan was going strong, but no boot. I was searching the whole Internet, but since there is no removable battery, most of guides to reset stuff I found pretty useless for me. Even Toshiba's info about Reset hole, but I was unable to locate it on this item, because I think it is not available in this model. I was about to go back to shop from where I purchased this, but I choosed to let PC go open without power, only on battery until battery goes zero. You will know that when lights will go off, so battery is empty then. Now when it is finally empty, put it into charge, push on/off button and your laptop finally boots and works normally. At least this happened to me. I hope it will never do again this stuff. So far, in love with this piece. I hope this helps someone. Have a nice day.

  • Hp laptop won't turn on

    I have a HP pavilion laptop which I got only 2 months ago. Last week it wouldn't turn, i have turned a few different things like unplugged the power, took out the battery, held down the power button, and still nothing happens. the light comes on the the ac adapter when its plugged in, the power button briefly flashes when i push the power button but it still doesnt turn on or nothing This is only a new laptop and it is quite upsetting that this has happened, any suggestions please?

    Dear Customer,
    Welcome and Thank you for posting your query on HP Support Forum
    It looks like you are not able to Power ON the Notebook and wanted to fix the issue
    Please perform below shown steps to find out if this is a software or hardware issue:
    1. Remove all Peripherals and Cables, Disconnect them and try to Power ON the Unit
    2. Check for LED Light Status and ensure Power Button spring action is normal
    3. Swap with a known good Power Cord and Power Adapter
    4. Incase no Adapter is available, Check if the Power Adapter is slightly warm
    Note: This will give us a hint that the Power Adapter might be fine
    5. Do you know if the Notebook was in Battery or Power Adapter Mode when you used it for the last time
    Note: Ensure there is no liquid spillage or Power Outage
    6. Check if the AC Adapter Port is loose/broken
    Note: If the Notebook doesn't Power ON even with a known good Power Adapter this confirms the Hardware fault
    with System Board or the DC Power Circuit
    Hope this helps, for any further queries reply to the post and feel free to join us again
     **Click the KUDOS star on left to say Thanks**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
    Thank You,
    K N R K
    Although I am an HP employee, I am speaking for myself and not for HP

  • Brand new iPod won't turn on.

    I've recently purchased a 30GB iPod video, but it does not seem to work. I've studied the help documents to the best of my abilities and consulted friends who also own iPods, but have yet to find out how to solve my problem.
    As the subject line says, it will not turn on. It has never, since coming out of the box, been on. Any idea what is wrong with it?
    To speed things up, here are the things that I have done:
    1. Installed the companion software on a first computer (running Windows XP), then connected the iPod into every available USB port. The charging icon did not come on. The iPod was not detected anywhere on the computer.
    2. Installed the companion software on a second computer (running Windows XP), then connected the iPod into every available USB port. The charging icon did not come on. The iPod was not detected anywhere on the computer.
    3. Uninstalled and reinstalled the companion software on the first computer, retested the iPod in all USB ports, then had the same thing happen (or not happen, if you like :D).
    4. Confirmed that one of the USB ports was functional by inserting a spare mouse into it, which was detected and powered by the computer.
    5. Proceeded to insert the iPod into the tested port and waited for over an hour on the suspicion that it may simply not be working due to a lack of charge. No success.
    6. Went through the "Five R's" as best I could. Though probably futile since it has never been active, I attempted to Reset it. I believe that I've established that I've Retried, Restarted, and Removed, and of course, I don't really know how I can Restore an unused iPod that won't do so much as to activate.
    In trying all of this, I tend to get the feeling that it shouldn't be this hard. If I've overlooked some detail, it would be helpful to know it, but I feel that I've been fairly thorough in testing it. It also doesn't particularly help when most of the guides assume that my iPod will (or at least did) activate .
    I don't want to jump to conclusions, but I suspect that my iPod is defective, if you know anything that would suggest otherwise, then thanks for your help. Otherwise, thanks at least for you time and consideration.
    30GB iPod video   Windows XP  

    "XP Engergy Savings Disable USB Ports"
    I followed the steps and made sure that all of the USB ports would be enabled. I tried the iPod in two of them (one for over ten minutes). The charging signal did not come on. The screen remained blank. I followed the link at the bottom of the help page, but it took me to a document that would not help since it assumed that I could put my iPod in disk mode, which dosen't seem to work (more than likely because it needs to turn on to do this). No luck here.
    "Windows confuses iPod with a network drive"
    I followed the steps up until step five, at which point, I could go no further because it requires the iPod to show up on the Computer Management screen. Mine doesn't .
    "iPod missing in iTunes and or Windows, includes 5R's"
    There were several things here to try. I looked to see if there was an infection on the computer. I feel relatively sure that there isn't one, especially on the second computer that I had used (since it is new and has not been used on the internet for more than a few days).
    Next applicable item: system requirements. I actually have one question to ask here. Adobe Photoshop Album 2.0 is listed as required, and I don't believe that it is on either computer. What are the implications of this--will not having this software cause to iPod to fail to even display a charge icon? This seems to me like it may be the source of the problem. I had only looked at the box which did not list this software as a requirement. It feels like a little bit of a stretch (I'd expect the iPod to at least charge), but has the lack of this software been known to cause the iPod to fail to work in the same way that mine fails?
    Next applicable item: formatting for Windows. I need someone else's expertise here. Do iPods ever ship formatted for a certain type of computer? I wouldn't expent them to, be even if they do, would this create the symptoms that my iPod has? It would seem rather inflexible if an iPod couldn't do so much as to charge on an incompatible machine. I can't check how it is formatted (or if it is formatted at all) because it won't turn on. Do you feel that this area is a potential source of the problem?
    This next applicable item is "Your iPod needs service" . I'm nearly sure that this is true, but I'll wait at most a couple more days to see if anyone will be so kind as to answer these questions (and hopefully to see if I can resolve this issue). Thanks in advance.

  • Touchpad stopped working. Laptop won't turn back on.

    My laptop stopped working last night (won't turn back on). The touchpad stopped responding. I did a manual shutdown by holding down the power button until it turned off - it won't turn back on when I press the power button.

    @jamesfl621 ,
    Hello and thank you for posting on the HP support forums.  Try doing a hard reset with your notebook.  
    Here is a link to help you with this.
    Performing a Hard Reset or Forced Reset
    If the hard reset does not get you any response contact HP phone support for repair options.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Thank you again for posting and have a great day.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    D5GR
    I work on behalf of HP

  • New MBP won't turn on unless it's on AC power

    So, my new MBP won't power on unless it's plugged in. It had 80% charge left. The sleep/wake light was on, but the keyboard was unresponsive and the screen remained off. This happened out of the box, so I charged it, and thought that was it. This morning it did the same thing again. But NOW it seems to be working again. I'd hate for this to happen again, after I can return it. I've tried to replicate the problem but to no avail. Any ideas?
    The wake on AC power is not an issue here.

    I've had my Macbook for 2 months now. Yesterday VLC was whining that my CPU wasn't fast enough to run a video. Then about 1-2 houras after when I was opening a video in VLC it just froze. After wondering what happened a screen appeared telling me to restart computer and how to do it in 5 languages, the screen also had some color lines in it. OK so I shut it down and turned it back on.
    Then it flashed blue screen for less than second and then the screen was all black. Fan was running and the led in front panel was on. Also it doesn't keep the umm..starting sound and doesn't respond when I press the keys (or at least num/capslock won't turn on). Now it just keeps doing that all the time I try turning it on.
    I tried resetting PMU but didn't help. I don't have Tiger CD's here so I can't try starting it with them. I wonder what broke up, guess I'll have to take it to Apple authorized care.

  • I transferred my iTunes library/songs to new windows laptop; new laptop won't sync with iPod classic anymore - should I just overwrite iPod contents?

    Need help syncing new laptop/iTunes with existing iPod

    Carolyn - thanks, but I had already authorized my new laptop.  When I try to Sync, essentially nothing happens - for about a second iTunes says it's synchronizing my iPod, which it recognizes as mine, but then the iPod immediately says it's ready to disconnect.  The iPod has about 65 gigabytes of songs on it and for several years, with my old, original laptop, when I synced, iTunes would update any new downloads and playlists onto the iPod.  Since I got the new laptop, I have about 2-3 GB of new music on it and a few new playlists and they won't update to my iPod.  I hate to have to "restore" the iPod, which I think overwrites everything on the iPod and would likely take 3-4 hours at the 1 song per second figure I've seen quoted, but if that's the only way to do it, I guess I can.  Any other suggestions? 

  • Laptop won't turn on at all

    So I was using my laptop and with in thirty seconds of usage , the laptop shut off. Before it shut off the screen seemed to get a little blurry, though I'm not sure if this was just my eyes adjusting. The laptop was plugged in when it shut off. Now it won't turn on or even indicate a charge. This happens randomly. I've tried removing the battery and powering back on while plugged in and no luck any where. Please help.

    Hi @Jillrich ,
    Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Notebook and getting a blank screen on startup. Try performing a hard reset.
    When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
    Here is a link to computer won't start for Windows 8. Did you replace any of the hardware?
    Have you tried a different walloutlet  or a borrowing a different AC adapter?
    I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
    Please let me know how this goes.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • PLEASE HELP! New laptop won't recognise iPod.(Malfunctioned?)

    My new laptop and old iPod don't recognise each other. My iPod won't show any sign of life because my laptop refuses to charge it and says that the device has malfunctioned and windows doesn't recognise it. *PLEASE HELP!* many people have asked this question, but have not been answered. I really need some help.:( Thanks to anyone that answers. Charlie.xxx

    My iPod won't show any sign of life because my laptop refuses to charge it and says that the device has malfunctioned and windows doesn't recognise it.
    In the course of your troubleshooting to date, have you worked through the following document?
    [iPhone, iPad, or iPod is not recognized by Windows due to driver installation issues|http://support.apple.com/kb/TS1538]

  • New iPod won't turn on.

    Okay so about a month ago my second iPod Touch that I owned for about 1-2 years got the white screen of death and I had to bring it in and buy a new one. It was already another replacement iPod that I had gotten for free because of a jack problem with my first iTouch, so it was free then. So I couldn't exchange my second white-screened one because I was obviously past the warranty and bought a brand new iTouch. Pretty much the day after I began using the newest, third, paid-for iTouch, I began experiencing problems. The screen was really glitchy right off the bat and would like be disoriented  and like distorted on the lock screen and at other times it would be completely grayish but would still register my touch. I would just restart the iTouch or wait for the glitch to die down and then it would work perfectly. This has gone on for like a month. Now today, I encountered the grayish screen and tried to restart by holding the home and power buttons as usual simultaneously and there was no effect. Just black. It won't turn on now... I tried docking it in the computer and restarting again and just using the power button and nothing is working. I am pretty much upset because I really feel cheated if I have to buy a new iPod touch for like 200-300 some dollars right after I JUST GOT A NEW ONE. Basically, money wasted. Is there any way that I can just exchange this junk one for a new one? Making me buy a total new iPod after I was given a faulty replacement seems pretty harsh. Also, the fact that I'm only 14 and my parents will volunteer to pay for it for me makes me feel bad, like I'm wasting their money. Is there any way (by default possibly) that I could just be given a new free one because it was acting up right away? Any answers appreciated. I'm just really disappointed.

    Yes, I tried that, but seeing what you said I tried again and held the buttons for awhile longer and it worked this time. I guess it just needed longer to reset or somthing. thanks.

Maybe you are looking for