New late 2013 iMac running slow

I purchased a new 21 in iMac in Dec 2013 (late 2013 model), and ever since, its been running very slow. Its slowness is mostly erratic and random, however very noticeable while running Office for Mac documents (Word & Excel), it takes anything from 30 sec - 1 min just to launch these apps. And equally slow while running Aperture (I am a photographer and this is my primary app). I usually end up restarting the iMac several times a day in the hope that it'll speed up. Every one who has seen me work on it has laughed that its slower than most ancient Windows machines.
Over the past few months, with support from Apple customer service, I have reformatted, re-partitioned and reinstalled Maverics on the iMac (and my MBP, which has the same issues), and done everything else that apple normally recommends as routine procedure, but no improvement in performance. The Apple support person has now stopped responding to my calls or emails.
What could be possible issues?
In my system preferences pane, there is 'Flash player' and 'Java' in the non-system apps installed. I guess we cant do without either of these.
Could there be a problem with my data? The data on my iMac is the same as on my MBP, as I transfered it via TimeMachine when i purchased the iMac.

hi Here is the report from EtreCheck generated on my iMac. Any suggestions on what the issue could be and how to resolve it are welcome. There is 200+ GB free space on the 1TB drive.
EtreCheck version: 1.9.11 (43) - report generated 4 June 2014 1:55:59 pm IST
Hardware Information:
          iMac (21.5-inch, Late 2013)
          iMac - model: iMac14,3
          1 2.9 GHz Intel Core i5 CPU: 4 cores
          8 GB RAM
Video Information:
          NVIDIA GeForce GT 750M - VRAM: 1024 MB
System Software:
          OS X 10.9.3 (13D65) - Uptime: 0 days 0:55:33
Disk Information:
          APPLE HDD HTS541010A9E662 disk0 : (1 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 999.35 GB (215.83 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. MacBook Air SuperDrive
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Gatekeeper:
          Anywhere
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist Support
          [loaded] com.adobe.SwitchBoard.plist Support
          [loaded] com.microsoft.office.licensing.helper.plist Support
          [loaded] com.oracle.java.Helper-Tool.plist Support
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist Support
          [loaded] com.adobe.CS5ServiceManager.plist Support
          [loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
          [loaded] com.adobe.ARM.[...].plist Support
          [running] com.genieo.completer.download.plist Support
          [loaded] com.genieo.completer.update.plist Support
          [running] com.vladalexa.MagicPrefs.plist Support
User Login Items:
          None
Internet Plug-ins:
          AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
          Default Browser: Version: 537 - SDK 10.9
          AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
          AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
          QuickTime Plugin: Version: 7.7.3
          SharePointBrowserPlugin: Version: 14.0.0 Support
          JavaAppletPlugin: Version: Java 7 Update 55 Check version
Safari Extensions:
          codec-M: Version: 1.0.0.1
          Evernote Web Clipper: Version: 5.9.15
          GoPhoto.it: Version: 1.10
          Omnibar: Version: 1.2
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
          Google Earth Web Plug-in: Version: 6.0 Support
3rd Party Preference Panes:
          CleanApp Logging Service Support
          Flash Player Support
          Java Support
          MagicPrefs Support
Time Machine:
          Mobile backups: OFF
          Auto backup: NO - Auto backup turned off
          Volumes being backed up:
                    Macintosh HD: Disk size: 930.71 GB Disk used: 729.70 GB
          Destinations:
                    Bhaven's 3TB [Local] (Last used)
                    Total size: 3
                    Total number of backups: 12
                    Oldest backup: 2013-12-02 22:51:14 +0000
                    Last backup: 2014-04-26 20:48:37 +0000
                    Size of backup disk: Excellent
                              Backup size 3 > (Disk size 930.71 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               1%          WindowServer
               1%          PluginProcess
               1%          fontd
               0%          System Events
               0%          imagent
Top Processes by Memory:
          180 MB          WindowServer
          139 MB          com.apple.WebKit.WebContent
          123 MB          PluginProcess
          106 MB          mds_stores
          82 MB          com.apple.IconServicesAgent
Virtual Memory Information:
          5.50 GB          Free RAM
          1.43 GB          Active RAM
          274 MB          Inactive RAM
          819 MB          Wired RAM
          365 MB          Page-ins
          0 B          Page-outs

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I just bought the new late 2013 iMac. Can I get the new iWork for free?

I just bought a new late 2013 iMac. Can I get the new iWork for free? I updated it to Mavericks also. The Mac App store is showing $19.99 for each iWork component (Pages, Numbers, Keynote). I also bought the previous iWork version, if that matters. Free updates for iPhoto and iMovie seemed to show up with no problems. Maybe these are just glitches that will clear up in a couple of days?

Hi. If you want it to get updated, this should take care of it.
1. Uninstall iWork from your Mac.
2. Do a fresh install of iWork from DVD.
3. Install iWork update from Apple Downloads (direct link here: http://support.apple.com/kb/DL1563)
4. Sign into the Mac App Store, and check for updates. It should now show up as a free update. You may have to give it a few minutes (i.e. 10-15 minutes).
I've been a Windows user for years, so I know all of the tricks by now. I had hoped I would not need this knowledge for a Mac, but oh well...
Good luck.

Why does my iPad keeps connecting and disconnecting from the new late 2013 iMac

Hi there,
I've recently bought a new late 2013 iMac and ever since then I'm not able to connect my iPad 2 to it. When I do connect it keeps connecting and disconnecting again and again for some reason. The cable is fine and I've tried it with other devices. Just wondered why this is and whether you guys can help me out.
Thanks a lot!
CitizenJohnny

Hi,
I had the same problem and just found a solution. I tryed restoring all content and settings on the iPad (Settings > General > Reset > Erase All Content and Settings). It took lots of time, however it didn´t work because when I connected the iPad and iMac the problem persisted.
Then I thought it wasn´t an iPad problem but iMac OSX problem. So I searched the web for "Reinstall Mavericks" and found this http://support.apple.com/kb/PH13871?viewlocale=en_US&locale=en_US.
It also takes like 6 hours with my internet speed. Next day I connected the iPad and everything is just fine.
I described both processes because I don´t know if in the end the iPad reset helped in the solution.
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Late 2013 iMac running very slow

EVERYTHING is running slow. My iphoto screensaver keeps freezing, all apps open super slow (wheel spins and spins) and iCal is not syncing properly with google calendar anymore. I'm not sure what happened in the past few weeks but it has gotten bad! My computer is only a couple months old. I ran etrecheck in hopes someone can tell me what's going on. I also ran disc utility and it found nothing wrong with my hard drive. I'm running 10.9.1, 2,7 GHz Intel Core i5, 8GB memory.
Thanks in advance!! If all else fails I will head to the nearest Genius Bar.
Here is the etrecheck report:
Hardware Information:
          iMac (21.5-inch, Late 2013)
          iMac - model: iMac14,1
          1 2.7 GHz Intel Core i5 CPU: 4 cores
          8 GB RAM
Video Information:
          Intel Iris Pro - VRAM: 1024 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 0 days 3:30:26
Disk Information:
          APPLE HDD HTS541010A9E662 disk0 : (1 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 999.35 GB (796.12 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Inc. iPad
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. FaceTime HD Camera (Built-in)
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.leapfrog.connect.authdaemon.plist 3rd-Party support link
          [System] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
Launch Agents:
          [System] com.citrix.AuthManager_Mac.plist 3rd-Party support link
          [System] com.citrix.ReceiverHelper.plist 3rd-Party support link
          [System] com.citrix.ServiceRecords.plist 3rd-Party support link
          [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
          [not loaded] com.google.Chrome.framework.plist 3rd-Party support link
          [not loaded] com.google.keystone.agent.plist 3rd-Party support link
          [not loaded] com.leapfrog.connect.monitor.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
User Login Items:
          None
Internet Plug-ins:
          FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          Flash Player: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
          CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 3rd-Party support link
          Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
          JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
          Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
3rd Party Preference Panes:
          Flash Player 3rd-Party support link
          Java 3rd-Party support link
Bad Fonts:
          None
Old Applications:
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          /Applications/Microsoft Office 2011/Office
                    Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Office Setup Assistant:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               5%          ReportCrash
               4%          CalendarAgent
               1%          WindowServer
               0%          EtreCheck
               0%          coresymbolicationd
Top Processes by Memory:
          890 MB          CalendarAgent
          49 MB          Google Chrome
          28 MB          com.apple.WebKit.WebContent
          25 MB          Safari
          25 MB          iTunes
Virtual Memory Information:
          17 MB          Free RAM
          1.22 GB          Active RAM
          1.21 GB          Inactive RAM
          1.03 GB          Wired RAM
          993 MB          Page-ins
          97 MB          Page-outs

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a couple of minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fr='\nRAM details:\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -q XML\|exec && echo $f; done; }; Pc () { o=`grep -v '^ *#' "$2"`; Pm "$1"; }; Pm () { [[ "$o" ]] && o=`sed '/^ *$/d; s/^ */   /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed '8!d;s/^ *//'; o=`SP Hardware | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d; /[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]||0[^2]8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; o=`SP USB | sed -n '1d; /:$/{s/ *:$//;x;s/\n//p;}; /V.*[(]/{s/^[^(]*/ /;H;}; /Apple/{s/.//g;h;}'`; Pm "USB"; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); E=; for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia*; for f in *; do [[ "$f" =~ h$ ]] && grep -ql "^Thread c" "$f" && e=" *" || e=; awk -F_ '!/ag$/{$NF=a[split($NF,a,".")]; print $0 "'"$e"'"}' <<< "$f"; done | tail`; Pm "${D[$i]} diagnostics"; done; [[ "$o" =~ \*$ ]] && printf $'\n* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | grep -v com\.apple\.CSConfig | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/Star*; do M; done`; Pm "Startup items"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail/B,P*P,Qu*T,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; [[ "$ID" =~ ^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID ]] || printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f | while read f; do file -b "$f" | grep -qw shared && ! codesign -v "$f" && echo $f; done`; Pm "Unsigned shared libraries"; o=`for e in DYLD_INSERT_LIBRARIES DYLD_LIBRARY_PATH; do launchctl getenv $e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter
exec sh
in the window and press return. You should then get a new line ending in a dollar sign.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know your password, or if you prefer not to enter it, just press return three times at the password prompt.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
8. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If it happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

IBooks Author VERY slow on new, late 2013 iMac

I have an iBook that is about 100mb that I am writing. The book is tediously slow to work on. Moving widgets around takes on inordinate amount of time and sometimes blows up the formatting of the book. On my old Mac Pro Late 2008, I never experienced this.
I am running Mavericks 10.9.1 on a late 2013 iMac 3.5GHz Core i7, 16gb RAM, 500GB SSD.
Has anyone else have this problem or know a solution?
Thanks

I'm in the same problem.
iBooks is became unusable.
I have published numerous ibooks, but an old update of iBooks (already with Mountain Lion, don'tv remember when), is became very very slow, with the same Mac.
Now I have update to Mavericks (now 10.9.1) hoping to solve the problem, in vain.
I have a MacBook pro 17" later 2011, 2,5 Ghz, Intel core i7, 16gb ram and i work only with iBooks Author and OpenOffice.
Who can help me?
Thanks

Dead Fusion drive, brand new Late 2013 iMac. No status update from Apple.

Can someone let me know who I shouyld contact with regards to my below issue? I've spent hours upon hours trying to get my new iMac back from Apple store here in New York city, no success.
Purchased a new Late 2013 model 21" build-to-order iMac 3 months ago >
Hard drive partition corrupt within first month which required in store HD partition correction flash via genius bar >
HD hardware failed next month >
Genius appointment Feb 6 2014, was told new fusion drive was required and would take "2-3 days" >
7 days later I went in-store for status and was told they had no info and would call me with an update >
3 more days I go in store again after no call, still no status update >
Forced to purchase a new cheaper PC so I could keep working from home >
Now its 13-14 days later, I just spent over 2 more hours with Apple Support and still no results, now waiting for store Manager (“Matt”, W 14th St store in NYC) to call me. Its been 5 hours since my call this morning.
I have purchased a new computer as I work from home and cannot be without a computer fofr my job. This is ridiculous, I demanded a refund yet was told because I purchased from an authorized reseller (Tekserve - tekserve.com ) and not an actual Apple store, they cannot refund. Tekserve receipt states all support must go through Apple as it’s a build-to-order system. I paid over $1800 for this iMac (2.7GHZ quad core, 16gb RAM, Fusion drive etc..) a few months ago and it’s been the worst experience I’ve ever had with Apple in 7 years. Pi55ed off. Give me a new exact model iMac today OR give me a refund.
Apple employee, Look up the below repair ID, it'll have my cell phone number attached. Call me anytime with a solution. I've spent hours and hours on calls with Apple support with no results, no return calls from store manager.
Serial: D25LG******* / Repair ID R114745188

brettnyc wrote:
Thats my only option, I shall visit the store this evening and demand to see the manager.
Buying from an Authorized Apple reseller should never mean I get any less support than buying direct from Apple.
You're totally correct on both counts, when you ask to speak to the manager, even though you may be tempted to be angry the best approach to handling the situation is by being; calm, organzied and persistent. Bring all receipts, include names, times, places of who you spoke to and state your case.
I'm sure your issue will be addressed. In addition if you are in the US you can always call Apple's customer relations phone number, I believe the current number is 800-767-2775.
Good luck.
<Edited by Host>

Late 2009 iMac running slow

I have a late 2009 21.5 iMac, 500gb hdd, 8gb ram. Mavericks is installed. Recently I added a new user after only having 1 user since the computer was purchased new in 2009. Ever since adding the new user, the computer run really really slow. I get the spinning color wheel beach ball everytime I click on ANYTHING. I need help to figure out what's wrong. I have checked the following:
Activity monitor;
Nothing is high in memory at all.
Nothing is hogging CPU time.
Cache is less than 1 Gb
Used memory is less than 2 gb
Users and groups;
No start up items in any users profile.
Had one administrator account for several years and had no problems. The computer was lightning fast. I recently added another administrator account to have two separate accounts for use.
Computer slowed down dramatically
Realized that this was also a bit of a security concern;
So I added a third admin account (for admin use only) and changed the 2 other accounts to "standard users.
Please help, I have tried just about everything I can find on this discussions page to fix it to no avail.

See:
Mac Maintenance Quick Assist,
Mac OS X speed FAQ,
Speeding up Macs,
How to Speed up Macs,
Macintosh OS X Routine Maintenance,
Mac troubleshooting: What to do when your computer is too slow,
Essential Mac Maintenance: Get set up,
Essential Mac Maintenance: Rev up your routines,
Maintaining OS X,
Five Mac maintenance myths and
Myths of required versus not required maintenance for Mac OS X for information.

Macbook pro 13 late 2013 is running slower

EtreCheck version: 2.1.8 (121)
Report generated 13 April 2015 11:55:52 AEST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
    MacBook Pro - model: MacBookPro11,1
    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Not upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n/ac
    Battery Health: Normal - Cycle count 97
Video Information: ℹ️
    Intel Iris
        Color LCD spdisplays_2560x1600Retina
System Software: ℹ️
    OS X 10.10.3 (14D131) - Time since boot: 19:49:1
Disk Information: ℹ️
    APPLE SSD SD0128F disk0 : (121.33 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 120.10 GB (60.49 GB free)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Problem System Launch Daemons: ℹ️
    [killed]    com.apple.wdhelper.plist
    one process killed due to memory pressure
Launch Agents: ℹ️
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.ea.origin.ESHelper.plist [Click for support]
    [running]    com.fitbit.galileod.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
    None
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    DirectorShockwave: Version: 12.1.7r157 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 40 Check version
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         4%    WindowServer
         1%    Battery Health
         0%    fontd
         0%    hidd
         0%    NotificationCenter
Top Processes by Memory: ℹ️
    86 MB    com.apple.WebKit.WebContent
    69 MB    Safari
    69 MB    Finder
    60 MB    WindowServer
    52 MB    Terminal
Virtual Memory Information: ℹ️
    219 MB    Free RAM
    1.19 GB    Active RAM
    1.25 GB    Inactive RAM
    832 MB    Wired RAM
    7.40 GB    Page-ins
    231 MB    Page-outs
Diagnostics Information: ℹ️
    Apr 12, 2015, 11:47:42 PM    /Library/Logs/DiagnosticReports/OriginClient_2015-04-12-234742_[redacted].cpu_r esource.diag [Click for details]
    Apr 12, 2015, 10:58:33 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-04-12-225833_[r edacted].crash
    Apr 12, 2015, 04:06:32 PM    Self test - passed

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Is anyone gaming on the new (Late 2013) iMac 21.5" with the 750M?

My (Late 2009) iMac needs a new Logic Board so I'm not replacing it.
I think I'll just get a new one. I have the 27" 2.8 i7 with the HD4850 512MB card.
I'm thinking of downsizing to the 21" but going for the 256 flash drive and 16GB RAM and hoping the 1gb graphics card is enough of an upgrade.
I don't want to have to spend another ~$500 on the 27" to go for the 780M (4gb). I'd rather spend that $500 on an external 3 or 4gb USB 3 & AppleCare.
Any recommendations?
I only moderately game. (Diablo 3, WoW, nothing too graphics intensive.)

I don't know if you already bought it or not....but it should be fine. I have the latest iMac 21" with Nvidia GT 750M (1gb) and 'only' 8Gb of RAM but I can run Batman Akham City on High on OS X Mavericks, and Battlefield 3 also on high through bootcamp (Windows 7).
If you didn't buy yet, and is not a hardcore gamer than go for it. Diablo 3, WoW and games released up until 2011/2012 should run pretty well

My new (late 2013) iMac keeps rebooting due to kernel panic

I just picked up a brand-new iMac and pumped it up with 32Gb of RAM. Kinda surprised to have unexpected restarts twice a day (although it really does reboot FAST) Sorta bad though as I'm a designer and need to keep saving my projects every 30 seconds for fear of crashes.
Anybody else? Here's the report.... Fun part is the BSD process name is different every time
Anonymous UUID:       F57B9E7D-2C68-33A2-F7F6-8F3ED4D08E08
Thu Dec 26 13:31:26 2013
panic(cpu 0 caller 0xffffff80046dc19e): Kernel trap at 0xffffff7f85702e00, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000ac1db7c8, CR3: 0x00000000072d9000, CR4: 0x00000000001606e0
RAX: 0xffffff7f8560f430, RBX: 0x00000000ac1db6f0, RCX: 0xffffff7f855cee70, RDX: 0x0000000000000000
RSP: 0xffffff83ac1db640, RBP: 0xffffff83ac1db660, RSI: 0x00000000ac1db6f0, RDI: 0xffffff8341a76001
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff8004ab3bd0, R11: 0x0000000000000000
R12: 0xffffff8341a76000, R13: 0xffffff804226e000, R14: 0xffffff8341a76001, R15: 0xffffff8043b2cb00
RFL: 0x0000000000010246, RIP: 0xffffff7f85702e00, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000ac1db7c8, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff83ac1db2d0 : 0xffffff8004622f69
0xffffff83ac1db350 : 0xffffff80046dc19e
0xffffff83ac1db520 : 0xffffff80046f3606
0xffffff83ac1db540 : 0xffffff7f85702e00
0xffffff83ac1db660 : 0xffffff7f855cee02
0xffffff83ac1db6f0 : 0xffffff7f855cf7c1
0xffffff83ac1db7e0 : 0xffffff8004aae4b3
0xffffff83ac1db840 : 0xffffff7f855ea297
0xffffff83ac1db900 : 0xffffff7f855efb29
0xffffff83ac1db930 : 0xffffff7f855fa42b
0xffffff83ac1db9c0 : 0xffffff7f855dbbce
0xffffff83ac1dba40 : 0xffffff7f855dbb57
0xffffff83ac1dba90 : 0xffffff7f85b23189
0xffffff83ac1dbc30 : 0xffffff7f855cf223
0xffffff83ac1dbd30 : 0xffffff7f856ef706
0xffffff83ac1dbde0 : 0xffffff7f856f04f1
0xffffff83ac1dbe20 : 0xffffff7f856fdb86
0xffffff83ac1dbed0 : 0xffffff7f857055e1
0xffffff83ac1dbef0 : 0xffffff8004aada80
0xffffff83ac1dbf30 : 0xffffff8004aac522
0xffffff83ac1dbf80 : 0xffffff8004aac5f7
0xffffff83ac1dbfb0 : 0xffffff80046d6aa7
      Kernel Extensions in backtrace:
         com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7f855cc000->0xffffff7f8562afff
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f84cba000
         com.apple.driver.AppleUSBXHCI(650.4.3)[C7BAD101-33FC-38B3-B8A7-DBE09CA99BCE]@0x ffffff7f856ee000->0xffffff7f8570afff
            dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7f855cc000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f84cba000
         com.apple.iokit.IOBluetoothHostControllerUSBTransport(4.2f6)[700ECB2E-3D91-310F -9369-D2A2AEC28CB5]@0xffffff7f85b1c000->0xffffff7f85b38fff
            dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7f855cc000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f85907000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f84cba000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:     0x0000000004400000
Kernel text base: 0xffffff8004600000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 8676647822534
last loaded kext at 3883652528112: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7f86ca7000, size 20480)
last unloaded kext at 3943676276247: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7f86ca7000, size 16384)
loaded kexts:
com.parallels.virtualsound          1.0 22731.929773
com.apple.filesystems.afpfs          11.0
com.apple.nke.asp-tcp          8.0.0
com.apple.filesystems.smbfs          2.0.0
com.apple.driver.AppleBluetoothMultitouch          80.14
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AudioAUUC          1.60
com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.driver.AGPM          100.14.11
com.apple.driver.ApplePlatformEnabler          2.0.9d1
com.apple.driver.X86PlatformShim          1.0.0
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleHDA          2.5.3fc1
com.apple.GeForce          8.1.8
com.apple.driver.AppleIntelHD5000Graphics          8.1.8
com.apple.driver.AppleMikeyDriver          2.5.3fc1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleSMCLMU          2.0.4d1
com.apple.driver.AppleIntelFramebufferAzul          8.1.8
com.apple.driver.AppleHWAccess          1
com.apple.driver.AppleBacklight          170.3.5
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.driver.AppleLPC          1.7.0
com.apple.driver.AppleThunderboltIP          1.0.10
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          35
com.apple.driver.AppleUSBHub          650.4.4
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.4.0
com.apple.driver.AppleSDXC          1.4.0
com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
com.apple.driver.AirPort.Brcm4360          800.21.45
com.apple.driver.AppleAHCIPort          2.9.5
com.apple.driver.AppleUSBXHCI          650.4.3
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          2.0
com.apple.driver.AppleACPIEC          2.0
com.apple.driver.AppleAPIC          1.7
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine          3
com.apple.security.SecureRemotePassword          1.0
com.apple.driver.AppleBluetoothHIDKeyboard          170.15
com.apple.driver.AppleHIDKeyboard          170.15
com.apple.driver.IOBluetoothHIDDriver          4.2.0f6
com.apple.driver.AppleMultitouchDriver          245.13
com.apple.kext.triggers          1.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.driver.DspFuncLib          2.5.3fc1
com.apple.vecLib.kext          1.0.0
com.apple.iokit.IOAcceleratorFamily          98.7.1
com.apple.nvidia.driver.NVDAGK100Hal          8.1.8
com.apple.nvidia.driver.NVDAResman          8.1.8
com.apple.iokit.IOSurface          91
com.apple.iokit.IOBluetoothFamily          4.2.0f6
com.apple.driver.AppleUSBAudio          2.9.3f17
com.apple.iokit.IOAudioFamily          1.9.4fc11
com.apple.kext.OSvKernDSPLib          1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.iokit.IOAcceleratorFamily2          98.7.1
com.apple.AppleGraphicsDeviceControl          3.4.12
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.driver.AppleSMC          3.1.6d1
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IONDRVSupport          2.3.6
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.driver.AppleHDAController          2.5.3fc1
com.apple.iokit.IOGraphicsFamily          2.3.6
com.apple.iokit.IOHDAFamily          2.5.3fc1
com.apple.driver.IOPlatformPluginFamily          5.5.1d27
com.apple.driver.AppleThunderboltEDMSink          1.2.1
com.apple.iokit.IOUSBHIDDriver          650.4.4
com.apple.driver.AppleUSBMergeNub          650.4.0
com.apple.driver.AppleUSBComposite          650.4.0
com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
com.apple.driver.CoreStorage          380
com.apple.iokit.IOUSBUserClient          650.4.4
com.apple.driver.AppleThunderboltNHI          1.9.2
com.apple.iokit.IOThunderboltFamily          2.8.5
com.apple.iokit.IOEthernetAVBController          1.0.3b3
com.apple.iokit.IO80211Family          600.34
com.apple.driver.mDNSOffloadUserClient          1.0.1b4
com.apple.iokit.IONetworkingFamily          3.2
com.apple.iokit.IOAHCIFamily          2.6.0
com.apple.iokit.IOUSBFamily          650.4.4
com.apple.driver.AppleEFINVRAM          2.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          278.10
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOStorageFamily          1.9
com.apple.iokit.IOReportFamily          21
com.apple.driver.AppleFDEKeyStore          28.30
com.apple.driver.AppleACPIPlatform          2.0
com.apple.iokit.IOPCIFamily          2.8
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.pthread          1
com.apple.kec.corecrypto          1.0
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Bose USB Audio
USB Device: iPhone
Thunderbolt Bus: iMac, Apple Inc., 23.10

SInce it's a new machine, contact Apple's Support, formerly Apple Express Lane and let them deal with it.
Alternatively, boot into safe mode (restart holding down SHIFT key). If no KP, then uninstall and reinstall Parallels. If KP, then most likely hardware related. Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember. See
OS X About kernel panics,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics,
How to troubleshoot a kernel panic, and
Tutorial: Avoiding and eliminating Kernel panics for more details.

Limited WiFi on late 2013 iMac running Windows 8.1 Enterprise

I was able to connect to my wireless network, it got the DNS settings(IP, default gateway and so on) but no internet. I've tried deleting/reintalling the Broadcom Wireless ac driver multiple times from:
http://support.apple.com/kb/DL1638
to no avail. I'm at the end of my tether on this.

I'm getting this too, and tried all the above to no avail.
I get a couple of minutes of connectivity and then it will drop out, until I either reconnect or get Windows to resolve the problem where it says it was due to the default gateway not being available.

Will Late 2013 iMac boot from Snow Leopard External Drive?

Hey gang-
Got a new late-2013 iMac for Christmas (yayyyy!!)
I plan on running Mavericks for day-to-day use, but there are a few old Power PC apps that I occasionally need to run. Does anyone know if the new iMacs will boot from an external drive running Snow Leopard? I have an external Firewire drive with Snow Leopard on it and I'm wondering if the new iMac will boot from it if needed.
Thanks!
Dave

Thanks gang. No worries- I keep an older Intel MacBook with Snow Leopard on it and I suppose it will do in a pinch.
Cheers!
Dave

USB Audio Problems Late 2013 iMac - Clicking / Popping / Dropouts

I am having audio clicking and popping issues with a brand new late model 2013 iMac and a USB 2.0 multi-channel audio recording interface. Here is what I have learned so far:
Clicking and popping is occurring in both directions - playback and recording. I am not having any issues with internal audio, so this was easy to verify.
The same issue appears in many threads in Apple Support Communities and in various recording/pro audio forums, so this seems to be a common issue.
The issue is independent of the audio interface that is used. (I am using a brand new Focusrite Scarlett 18i20 that I purchased specifically to use with my new iMac, but the forums report the same issues for a variety of other interfaces and audio devices.)
Five potential root causes are mentioned in the various forums:
1) USB 3.0 compatibility issues - poor backward compatibility or other issues
2) Fusion Drive activity - artifacts caused by drive "swapping"
3) OS X version - newer versions may be worse than old versions
4) App Nap - ?
5) Driver issues
Potential short-term solutions include:
1) Change driver - The "Class Compliant Mode" app (that I downloaded from the link on the Focusrite website) improved the issue for me, but clicking and popping occurs every few seconds instead of constantly.
2) Exchange the Fusion Drive for a conventional 7200 RMP hard drive - Forums report that this does not fix the issue.
3) Install older version of OS - Forums report that this does not fix the issue.
4) Disable App Nap - Forums report that this does not fix the issue.
5) Belkin Thunderbolt express dock - Forums report that a Thunderbolt hub with USB gives excellent results, but the only one I am aware of is the Belkin one which is ~$300. (I will not pay $300 to fix thousands of dollars of new equipment that should not need to be fixed!!!)
6) Apple Care's advice was an SMC reset (essentially a reboot), which clearly did not work. The person that I talked to was not aware of this being a known issue.
I am at a point where I need to decide whether or not to get a refund for this iMac since my primary reason for getting this new computer was recording. So...can anyone help to answer these questions:
Has Apple acknowleged this issue? If so, has Apple committed to fixing this issue via a software upgrade or have they admitted that this is a hardware limitation that is not fixable?
Has anyone found a free or inexpensive workaround (i.e. not the $300 Belkin dock) that completely elimiates this issue?

I'm also having audio issues on my new late 2013 iMac via the USB headset. Audio starts playing fine and then static starts creeping into the audio until it drowns out the sound. Only way to fix is to unplug the headset and then plug it back into the USB port.
I've tested the headset on other PCs and my older iMac and the issue doesn't show up.
I've re-installed Mavericks on the iMac, without nuking my data, but that still doesn't solve the issue.
I've logged a case with Apple support and they had me run a program which gathered up a bunch of information to send to their engineering team. No updates yet so far.
Just one question for those that also have this issue. Did you restore your data from a Time Machine backup, or is this issue also happening on the Mac that's fresh out of the box?
I'm wondering if this issue could be caused by restoring data from my Time Machine, but I don't want to go through the hassle of nuking my entier hard drive and having to reinstall everything from scratch just to fix this issue.

Brand new iMac running slow with only 3% of HD used!

I just purchased a new iMAC 21.5" with 2.9 i5 and 8GB memory and literally have yet to add any programs except AI, ID and PS and its running very poorly. This is my first MAC and i'm very disappointed. I purchased this computer for school where I am getting my BS in media arts. I use an older 27" iMAC at school using all the same programs and more and my new computer doesn't hold a candle to its usability. For example, opening up the programs takes what I consider to be a long time being that there is nothing on the HD. While in PS, and trying to edit, without even having multiple windows open, or multiple layers, it will not instantly edit in the preview window. If and when it decides to edit the computer, then it prompts the color wheel buffer. I specifically told the guy at the store exactly what I would be using it for - to only run the Adobe programs and CC. Since owning the iMAC, I have updated the suggested programs from the apple store and had the most recent OS updates.
The model number of the computer: A1418 any help would be greatly appreciated! If I don't have the correct model I need - I will gladly make the unsaid large retail giant take it back, one way or another.

Here is the EtreCheck results:
EtreCheck version: 1.9.11 (43) - report generated May 25, 2014 at 8:54:13 AM PDT
Hardware Information:
          iMac (21.5-inch, Late 2013)
          iMac - model: iMac14,3
          1 2.9 GHz Intel Core i5 CPU: 4 cores
          8 GB RAM
Video Information:
          NVIDIA GeForce GT 750M - VRAM: 1024 MB
System Software:
          OS X 10.9.3 (13D65) - Uptime: 0 days 11:37:57
Disk Information:
          APPLE HDD HTS541010A9E662 disk0 : (1 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 999.35 GB (969.11 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. FaceTime HD Camera (Built-in)
          Wacom Co.,Ltd. Intuos PTS
          Generic Mass Storage
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Gatekeeper:
          Mac App Store and identified developers
Kernel Extensions:
          [not loaded] com.silabs.driver.CP210xVCPDriver (3.0.0d1) Support
          [not loaded] com.silabs.driver.CP210xVCPDriver64 (3.0.0d1) Support
          [not loaded] com.wacom.kext.wacomtablet (6.3.8 - SDK 10.9) Support
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist Support
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist Support
          [loaded] com.adobe.AdobeCreativeCloud.plist Support
          [running] com.wacom.wacomtablet.plist Support
User Launch Agents:
          [loaded] com.adobe.AAM.Updater-1.0.plist Support
User Login Items:
          iTunesHelper
Internet Plug-ins:
          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
          QuickTime Plugin: Version: 7.7.3
          WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 Support
          AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
          Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
          Flash Player Support
          WacomTablet Support
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               2%          WindowServer
               0%          Creative Cloud
               0%          fontd
               0%          dpd
Top Processes by Memory:
          442 MB          Adobe Photoshop CC
          188 MB          Safari
          172 MB          com.apple.IconServicesAgent
          147 MB          com.apple.WebKit.WebContent
          131 MB          installd
Virtual Memory Information:
          4.05 GB          Free RAM
          2.67 GB          Active RAM
          397 MB          Inactive RAM
          911 MB          Wired RAM
          998 MB          Page-ins
          0 B          Page-outs

I just bought a new late 2013 27" iMac base model from the Apple Store.

Hi, I just recently purchased the new late 2013 27" iMac from the Apple store, base model that is $1999.00. This is my very first iMac and I was wondering if this is a good first time iMac users PC? My wife will be mainly composing music on it. Any thoughts would be greatly appreciated, thanks!

Yes, it's perfect. FWIW, next time you plan to buy a computer ask this question before you purchase it, not after.

New late 2013 iMac running slow

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