New lightening adapter poorly designed and quality?

The new lightening pin adapter is terrible.  I have one for a week and today on the way to work the audio just stopped working.  It will still charge the phone but I can't listen through the radio anymore.  This after I was already disappointed in the fact it was not designed to use with an iphone 5 case.  I had to cut pieces of mine out to be able to make it work.  Terrible design and quality!!!

What is your techical support question?

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