New line connected today, someone else also gaven ...

Hi today my new line was connected, i then recieved a call from a random person telling me this was meant to be their number today, they say they got the letter saying the same numb as mine, now he says he has gaven this numb out to his patients as he is a doctor.
Can someone please explain to me how BT have managed to screw this new cnnection up so badly?
I called BT they say theres no record of them issuing this number to anyone else!!!
What a complete joke this is, can't even connect a line up without screwing up.
BT if your reading this, I demand an answer right now!

Hi madevo,
When a landline order is placed a temporary number is allocated, but it's never guaranteed as it can change once the service is "live", and I'm guessing the caller was allocated the number in question when they originally ordered the service.
Customers should never give out the temporary numbers as they cannot be guaranteed, but by the sound of this the caller wasn't advised of this.
For some reason the number must have become spare (possibly because there was a problem with the original order) and when your line was activated the number in question was then given to you (numbers are allocated from a general “pool”, and the first available is given).
I don’t have any way of knowing how the number became spare from the doctor’s order, however as the number would have been temporary against his order, then become spare and it's now live against your account we wouldn't have a way of tracing it back to the doctor's order.
This is also assuming the doctor ordered the service with BT. if they ordered with a different provider we wouldn't be able to access the account at all - even if we had their account number - as it would be on another service provider's database.
I am sorry you were called up about this, and if you'd like me to check your order to make sure everything went ahead as it should have do drop me an email at [email protected]
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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