New Look BT Vision box - issues or no issues

(CL's/Mods/Admin - Please keep this thread separate)
If you are having any issues or indeed no issues, could you please add to this thread. Thanks.
If it is an issue with upgrading, then refer to this link - Problems installing the New Look BT Vision software update
To find the information needed -
Click the BT Vision button on your remote
Scroll down (4 times) to Help & Settings, scroll right (once), then down (2 button presses or until the settings page is displayed), scroll to the System Information tab and press Select
for example, LesC's and mine are currently:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.4.0 | Pace_DiT7831_05_2B
Firepool's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.5.0 | Pace_Dit7431_05_2
borris12's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.5.0 | Pace_DiT7832_05_2B
StuartRogerson's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.3.0 | Pace_DiT7831_05
DonDino's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_2
PottyPerson's:
Middleware Version Number: 4.64.9 rev 1 256 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_1
AQ's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.3.0 | Pace_DiT7831_05_2
PaulC's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_2
Timrowlands:
Middleware Version Number 4.64.9 rev. 1 256 Build 228901 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_1
RobbieF's:
Middleware Version Number 4.64.9 rev.1 512 Build228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_3
So far:
Pace_DiT7431_05_1
PP (no issues)
Tim (issues see his post below)
Pace_DiT7431_05_2
firepool (no issues)
DonDino (random reboot every 2 weeks(ish))
PaulC (no issues)
Pace_DiT7431_05_3
Robbie (no issues)
Pace_DiT7831_05
Stu (no issues)
Pace_DiT7831_05_2
AQ (no issues)
Pace_DiT7831_05_2B
DS (random reboots and remote issue)
LesC (box switching off, black screen on Sky Sports channels, unresponsive remote, occasional missed recordings)
Pace_DiT7832_05_2B
borris12 (unknown issues)
-+-No longer a forum member-+-

Hi everyone, I have been following this forum for a long time now but not posted previously.
2.5.0 Pace_DiT7431_05_1
Random reboots about twice a week.
Freeview randomly switches to menu view with a red banner warning that there is no broadband. This banner is only on for a few seconds. This has only started during the last software update.
Samsung TV will now not recognise the HDMI output without toggling through the AV inputs. Prior to the last couple of software updates you could get round this by switching the vision box on prior to the TV. On the classic software it didn't matter what was switched on first, I could immediately view vision through HDMI. (I'd be interested if anyone else is experiencing this or whether it is just a shortcoming with my TV)

Similar Messages

List of issues with new look bt vision

Hi,
There are a lot of things that are no longer present in the new look bt vision.
As such they out weigh the "benefits"
Will these issues be addressed at all - and is BT aware of them?
Issues:
1. crashing - it crashes randomly once a week - the old one never crashed once in years.
2. Information - less information now about all programs - no director, only half the actors - normally one sentance now - before it had lots.
3. Slow - sometimes it doesnt react to the controller - then all of a sudden it will "wake up" and do all the button presses i have been trying - in a split second.
4. Interface - why must it move the chanels down when i just want to look at the info on a program - not intutative. Yes i have "given it a go" for a few weeks now. so i am looking at the 5 main channels - i just want to get info on one program but it moves the whole thing down.
5. Interface - on demand. Why cant we fast scroll down any more in the movies section. Why do i have to press Down 92 times just to get to the bottom of all the Vision Films. If this was USA i could sue for R.S.I - oh and new batteries for my controller. Bring back the fast down - it works in the TV guide - but not in Movies.
6. Recording films that have a 5 minute news in the middle - now means i have to record 2 films
7. TV guide - just having to press that extra button to get back to the TV is very annoying. I dont like it at all - the designer must think people would liek to spend more time in the menu than watching the TV!!
there are other points but im at work at the moment and cant remember them.
Main gripe is its soo time consuming to use the on demand due to not being able to scroll quickly that i dont see any benefit with BT Vision in its present state.
I used to be a big fan and recommended this to friends - i now say the opposite.
The menu should be functional - you try scrolling through all the on demand films (in list or the other mode) - how many button presses do you need?
very unhappy - please fix this
regards
Jim

jim_slough wrote:
Hi,
There are a lot of things that are no longer present in the new look bt vision.
As such they out weigh the "benefits"
Will these issues be addressed at all - and is BT aware of them?
Issues:
2. Information - less information now about all programs - no director, only half the actors - normally one sentance now - before it had lots.
That's a function of using the Freeview+ EPG which BT have no control over. There was no shortage of users asking for this on the old system for various reasons. This won't change unless Freeview changes it, so get used to it.
4. Interface - why must it move the chanels down when i just want to look at the info on a program - not intutative. Yes i have "given it a go" for a few weeks now. so i am looking at the 5 main channels - i just want to get info on one program but it moves the whole thing down.
Not really sure what your problem is here, it's the same amount of button presses either way and it probably makes the interface faster to have a single current channel line than fiddling around with display on multiple lines.
5. Interface - on demand. Why cant we fast scroll down any more in the movies section. Why do i have to press Down 92 times just to get to the bottom of all the Vision Films. If this was USA i could sue for R.S.I - oh and new batteries for my controller. Bring back the fast down - it works in the TV guide - but not in Movies.
Yeah, that's pants and needs fixed. BT are aware.
7. TV guide - just having to press that extra button to get back to the TV is very annoying. I dont like it at all - the designer must think people would liek to spend more time in the menu than watching the TV!!
Press Exit instead of Back. Job done.

New Look BT Vision - is 1080i ever coming back ?

Hi all,
Just been upgraded to the new look BT Vision, I've been dreading it after reading all the comments on here lately, but I actually quite like it so far.
My query is regarding the loss of 1080i though, I know its been mentioned before but I can't find anywhere if its 'coming soon' or never coming to the new software ?
The box can clearly do 1080i, as it did before the upgrade quite happily for a few years
My TV looks 'blurry' with only 720p and looks great in 1080i, so the upgrade is a step backwards in that respect.
One other question does anyone know if there is a way to see signal strength as there was with the old software ?
cheers
Ian

1080 is available on the boxes with 512 of RAM. Yours will be an older one with 256 RAM and I'm afraid the 1080 option will never be available on that version of the box.
Re Signal Strength, that useful option had been removed - don't ask me why
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New standard Bt vision box v Youview box

I am bit confused, I know BT vision is about to start giving Humax Youview box to it subscribers I thought this was to replace the old silver BT vision Boxs howevervier I notice that bt has already started supplying new ( black) BT vision box's. Are the youview box replacing the these black standard BT visions box or are both types still likely to be supplied. If the later what do you get on the black standard Bt vision that you can not get on the youview box?

The 1st generation BT Vision box was the grey one you refer to.
The 2nd generation BT Vision black box has been in use for a few years now.
There are suggestions that BT are testing a 3rd generation BT Vision HD box, but this is still under development and there are no official details on that yet.
The BT Youview HD box will be a separate thing. It is not designed to replace the BT Vision boxes. It gives those who want to make use of other non-BT Youview services an option to do that. However the BT Vision services via Youview will not be as comprehensive as those provided via the official BT Vision boxes.
See this BT help page.
BT Youview v BT Vision
Also see this previous thread discussing the differences.
Bt-vision-2-vs-you-view
Personally I don't really see the point of BT having their own branded Youview box. If people want a Youview box they can just go and choose one from those on offer in the shops. As far as I know Sky have no plans to create a Sky branded Youview box, yet they will still offer services on Youview. But who am I to say.

New Black BT Vision box - what is missing, a discu...

Maybe it's just me but here is a list of things which are currently missing or wrong with the new BT Vision box (black edition with new interface and OS). Thought it might be useful to keep a list of these going which people can add to.
would also appreciate it if anyone can help with any of these issues in case i've missed something
Red button doesn't work - believe this is 'coming soon'. you can still access the channels by going to 301 or 302
Teletext doesn't work - the button pops up a message saying it's not available, coming soon?
There is no way to set recordings to over run? - this used to be very handy on old box, particularly with live shows. is this being brought back?
No signal strength tester - you used to be able to check digital signal reception strength and quality from the settings menu, not any more
Pressing 'play' when viewing a recording doesn't flash up the progress bar - any other good way to do this, used to be handy. Fix: pressing "select" does the trick
no HD Freeview - the box isn't capable, wondering whether they might upgrade us to YouView later on for this?
No options to set resolution - used to be able to define 720p or 1080i for instance, not any more
Sky Sports small white box - a small logo in the bottom right area, not sure what this is or why it's now there?
Subtitles on iPlayer missing
Some reported picture quality issues - both on SCART and HDMI
On the plus side:
Bigger capacity on the hard disc
Faster inteface and movement between sections
Nice new design and sharp interface resolution
Channel logos / graphics now in the information bar menu
When in the TV Guide there's still a small box showing you what you are watching on the current channel
Music playlist
Bookmarks
Reinstatement of the 30s jump and better fast-forward / rewind (30s jump doesn't work on Sky Sports)
Ability to jump to specific point in recordings (you need to start it first, then stop and go back into it to have option)
Ability to reenter a recording at a time offset
Icon to show which recordings have been watched
HD iPlayer
Recently viewed in iPlayer
Ability to resume a programme on iPlayer
Ability to resume on demand
Disk usage on Recordings page
Auto switching format for HDMI and SCARTOne-press toggling of Subtitles and Audio
Previous channel facility
'Play all' feature for On Demand series
anything else people want to add?

Subtitles on iPlayer
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Can I get a new Black BT Vision box?

I have noticed of late my silver box is being very tempremental with recordings not working correctly, I have been with BT for 2 years and have just signed up to another year in Feb. Is it possible I can get one / order one for free?

You should have negotiated it as part of your contract renewal.
If you're having problems speak with the helpdesk. If they think it needs replaced you might get lucky and get a black one, although they could replace like for like.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Constant freezing since new look update

As above ever since the last update with the new look my vision box constantly freezes when trying to change channels even to a point I have to preform a reset the menus are also sluggish it's only the on demand stuff that work's properly.
Anyone else had this problem?

Yeh me too....
Just about losing the will to live ! I've tried to reset the box 2 times and do not want to do a complete one as I am sure it will result in the loss of all my recordings which only take up about 25% of the drive space anyway.
The box is so sluggish it takes about 30 seconds+ to respond to any remote control command which sometimes results in it eventually jumping all over the place as I sometimes end up pressing the remote button 2 or 3 times in frustration !
Changed the batteries in remote even though I knew they were fine as I see the blue light on both the remote and the vision box flashing.
That is just with the TV guide, trying to navigate through the menus is laughable and since the update to the new platform my box has, whilst watching freeview programs and recordings, just decided to reboot itself, usually about 3-5 times a week with the dreaded blue screen and the "nearly there" message. Right annoying if you are watching freeview programs which you have paused or rewound a bit !
Any help on how to resolve this would be appreciated.

New Look Black BT Vision Box - Failure to record a...

I had my original Silver BT Vision box replaced due to catastrophic failure. I was given the new black BT Vision box as a replacement. Not only does it fail to record programmes as outlined in the posting by StuartH, but it has a habit of re-booting itself.
When setting up recordings on my original box; of there was a recording conflict, I was able to immediatly resolve the problems by being able to see immediatly which programmes I could choose to record. This is not the case with the new box. When trying to set up recordings for the following week on the new box and a conflict occurs where there are more than two programmes selected I get a red banner across the bottom of the screen telling me that "you can only record two programmes at the same time (VRC001)", without being able to easily find out via the box search system which programmes are in conflict.
I cannot find any reference to this error code anywhere or fault message anywhere on the internet.
Has anyone else had this problem?

Hi Expert_Tech,
Thanks for the post and welcome to the forum. Sorry to hear of the problem you are having with your BT Vision service. I would like to look into this for you. I will need your details to do this.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

NEW VISION BOX UPDATE IS USELESS

i have recently had the new update
it worked for a while until tonight 15/11
now it is worse than ever
the lights flash on the remote but no response from the Vision Box
all i get now is a green screen and nothing else
i have rebooted a few times unlugged a few times but nothing it tries to reinstall upgrade
then goes straight back to green screen
this new mBOX must have cost BT millions to get ready and produce
i take it it has never been tested before being thrown at everyone
this is a great advert of the best BT can offer
Solved!
Go to Solution.

Today I received a message on my BT Vision box advising that in 30 days time my box will be updated to the new look software. I am currently on the old style software which has been working perfectly and have Sky Sports and ESPN.
After reading this forum and also seeing the sticky post admitting that BT know the software has issues I am concerned.
Why do BT continue to update current customers boxes when they know that the software has bugs (see below thread from BT) and testing for the fixed software has not been completed?.
community.bt.com/t5/BT-Vision/Recording-problems-on-New-Look-BT-Vision/td-p/652204
Surely they dont want even more current customers to have the known issues than is necessary?
This seems completely stupid to me and surely once the crashing problems etc were found BT should have stopped the roll out of the new look until the issues were fixed in a new version of the software?. This clearly is not the case.
Please can a moderator respond. I will only be happy to receive the new software if the problems have been resolved.

New BT Vision Box delivered out of the blue

I have had a brand new black BT Vision Box delivered this morning out of the blue(I currently have on of the old silver boxes). The letter indicated that they were issueing everyone with a new box due to features being rolled out and that the silver box will stop working in 28 days. I have an almost full hard drive of programs and films and there is no way of transfering the data accross. They advise us to watch everything before sending the box back in a prepaid envelope.
As I don't want anything new to be recorded on the old box can I set up my new black box and still watch the recordings on the old box?
Solved!
Go to Solution.

rewsan wrote:
As I don't want anything new to be recorded on the old box can I set up my new black box and still watch the recordings on the old box?
Yes you can, but what you would need to do is -
leave the silver box plugged in to the mains and connected to the hub via the ethernet cable
then remove the ethernet cable from the silver box and connect this cable to the black box
switch the black box on and allow it to boot up
The silver box will then run and allow you to watch your recorded content
(putting the silver box in to standby is fine, but don't unplug the mains supply)
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New message: BT Vision is Changing

I received a message sent to my BTV box and it says BT are moving me to a new look BT Vision platform in 30 days.
At the moment, I'm not on Infinity, nor do I have any wish to upgrade, though I am concerned I may lose my ESPN channel, which I've had for years.
I'd really appreciate it if you guys can clarify what changes I'll see after the new look platform has updated.
Many thanks
Neil

Just to make it clear, when I said it won't affect your "services" I meant the key things you are signed up to. So if you are on ADSL broadband and subscribe to ESPN via Freeview then those things should stay exactly the same after the upgrade. Like PP I'm on the Total Sports Max ADSL package and have been upgraded to the New Look software. Nothing has changed regarding my contract and the main services I subscribe to.
The lack of some functionality after the upgrade and the general usability and reliability of the New Look software is a whole different matter. Just read through the numerous threads on this forum discussing issues.
As well as the lack of surround sound support one other key difference is the lack of any teletext and red button support. My box version has also lost the 1080 HD option. Anyway, you can judge for yourself after the upgrade.

New to bt vision. need a question answered!

I always turn appliances such as tv. stereos etc off by mains as have a phobia of overheating. fires etc. but i would like to know with the new black bt vision box i got i see in book it says purple for standby and red for low mode. but when i turned it fully off in the red mode before i went to bed and in morning i turned it on its takes 3/4 mins to boot and start the tv and been told red light will not update etc. is this safe to do or will it effect my box keep having to reboot everytime i turn it back on. thanks

Well it is meant to be left on. It can take updates overnight and therefore not get in the way of the your viewing, it also keeps your EPG up to date.
Having said that if you really want to kep your phobia happy you would be as well switching it off at the mains because if you have switched off your Hub as well then no update will be delivered anyway.
As for damage to the box well who knows.......
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Cannot receive hd on bt vision box

Hi. I had bt infinity installed on Monday 27th. I have the new black bt vision box with a card for bt sport and sky sport. The same day I took out a subscription for hd extra. At this point in time I cannot receive any hd channels or normal sport channels I can get all the others. India have checked out my system and internet speed. They say my hd is activated and I should be receiving them. Under their supervision I've done hh5 resets box resets etc to no avail. I'm connected by Ethernet. In the end they have more or less given up and sending out an engineer. Has anyone else had this problem and found a solution.
Solved!
Go to Solution.

I don't know the exact significance of "initialised" but it must be OK as that's what mine says and it's been working fine for months. You might need to wait for the engineer but the forum moderators may be able to offer some help when they read this thread.
You can click the white star next to this message if you think it was helpful.

New BT Vision Box stops my other digital freeview ...

I'm a new BT vision customer and have set my vision box up to include using the poweline adapters as my tv is otherside of the room to my homehub and all works fine.
However the TV we have in the bedroom that has freeview built in will no longer receive any signal. This TV connects direct into a aerial socket on the wall and there have been no issues. For info this TV backs onto the wall where the homehub and one of the power line adapters are.
Any ideas how to get around the issue of all my BT vision kit from preventing the other TV receiving a signal.
TV has been checked and all is ok. Had a scan through google and can see that there maybe issues with BT vision affecting Wii's and so on but not other TV's with freeview built in.
Any help would be welcome.
Thanks!

Any electrical device generates noise which can be picked up on a cable. Powerlines by their very nature can generate more electrical disturbance than most. You can help minimise the effect by keeping cabling as far away as possible from powerlines and transformers. Screened aerial cable may also help with induced noise.
I suppose the cheap and nasty test to see of the Powerline is the cause of the issue would be to temporarily unplug the one close to your upstairs TV and see if the Freeview reception returns. Unfortunately with aerial cables which are buried in the wall you have no way of knowing how close they run to the ringmain, so it's possible that the extra signal the Powerline is putting on the mains cabling could be the issue. That would be a git to resolve.

New bt vision box cuts off and re boots at least 6...

Any help would be great othis is matter , as title says my new bt vision black box keeps cutting off wether I'm on free view on demand or recordings its just cuts off and reboots up to 10 times in a 24 hour period it's driving me to the point of throwing it away !! I'm on infitity fttc and have steady 39 down 8 up connection speed , no other issued any ideas? Thanks

Do you have a black BT Vision box or the new BT YouView box with the big Orange and blue circle at the front?

New Look BT Vision box - issues or no issues

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