New Lync 2013 and no mobile to PC calling

I have a new Lync 2013 enterprise server deployment. PC with 2013 client and android phone with 2013 mobile client can both connect and IM fine. but when I make a Lync call it will ring but not answer even if I click accept. It just says
connecting.... I have looked at logs for the PC, phone and on the server but dont see any errors. I am just not sure where to go from here. Any suggestions would be greatly appreciated.
Thanks!!

After looking through the massive lync clinet 2010 log for almost 3 hours I finally found this:
02/07/2014|11:14:20.065 1250:120C INFO :: BYE sip:[email protected];opaque=user:epid:F75G9E5FoVmO8RMWQRntYgAA;gruu SIP/2.0 Via: SIP/2.0/TLS 127.0.0.1:50042 Max-Forwards: 70 From: <sip:[email protected]>;tag=967b0de09e;epid=e115ec3448
To: "phone"<sip:[email protected]>;tag=d007b4c5e;epid=212185984839 Call-ID: d6c4a0b89c58477b87650daa0bb16fe9 CSeq: 3 BYE User-Agent: UCCAPI/4.0.7577.0 OC/4.0.7577.0 (Microsoft Lync 2010) ms-client-diagnostics: 23; reason="Call failed to establish
due to a media connectivity failure when one endpoint is internal and the other is remote";CallerMediaDebug="audio:ICEWarn=0x2b,LocalSite=10.1.1.158:14842,LocalMR=pu.bl.ic.ip-AV:3478,RemoteSite=10.38.210.159:19600,PortRange=1025:65000,LocalLocation=1,RemoteLocation=2,FederationType=0"
Proxy-Authorization: NTLM qop="auth", realm="SIP Communications Service", opaque="E84145BE", targetname="FrontEndSrv1.domain.local", crand="f5c0735e", cnum="28", response="0100000065633334d5df23b80d7f3491" Content-Length: 0
02/07/2014|11:14:20.065 1250:120C INFO :: End of Sending Packet - pu.bl.ic.ip-sip:443 (From Local Address: 127.0.0.1:50042) 994 bytes
someone please tell me you know exactly what I need to do to fix it. THANKS!!!

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Hi all,
this is my last resort after days and days searching a solution for this problem... unsuccessfully.
All works fine unless the autodiscovery service with external users and the mobility service for both internal and external ones.
I deployed a Standard Edition Lync Server 2013 with:
a consolidated Frontend server in LAN
an Archiving and Monitoring server in LAN
an Edge server in DMZ with 2 NICs (one in DMZ network and one in LAN)
a IIS/ARR 2.5 reverse proxy in DMZ with 2 NICs (one in DMZ network and one in LAN)
All these roles are on Windows Server 2012 R2.
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Here DNS records into internal domain:
A-record for meet.domain-ext.com points to Frontend server local IP
A-record for dialin.domain-ext.com points to Frontend server local IP
A-record for lyncdiscoverinternal.domain-ext.com points to Frontend server IP
A-record for lyncwebexternal.domain-ext.com points to Frontend sever local IP
A-record for autodiscover.domain-ext.com points to Exchange server local IP
Here DNS records into external domain:
CNAME-record for lyncdiscover.domain-ext.com points to lyncwebexternal.domain-ext.com
CNAME-record for sipexternal.domain-ext.com points to lyncwebexternal.domain-ext.com
A-record for meet.domain-ext.com points to Reverse Proxy public IP
A-record for dialin.domain-ext.com points to Reverse Proxy public IP
A-record for lyncwebexternal.domain-ext.com points to Reverse Proxy public IP
I installed and configured IIS/ARR 2.5 with KB2732764 and KB2785586 on Reverse Proxy following the NextHop guide. The local IP address of external NIC on Reverse Proxy is NATTED by a Cisco ASA firewall with public IP address and only 80/443
ports are permitted.
The problems occurs when I try to connect whit my Lync 2013 APP on iPad using autodiscovery service, both internally and externally. After some seconds the APP shows the message “Cannot connect to the server because it could be busy or
temporarily unavailable. Retry.” When I used the IIS/ARR 3.0 the problem looked like an authentication issue, then I came back to ISS/ARR 2.5 version with its KB. Now I cannot understand what is the cause about logfail.
The same behavior occurs with Android Lync 2013 APP and Windows Phone 8 APP.
Moreover my Lync 2013 client on Windows 7 can connect internally with autodiscovery settings but it cannot do it externally.
I'm a bit confused because I cannot understand if the problem is about external webservice of Frontend server or about Reverse Proxy configuration or about Lync Control Panel configuration.
Here is an extracted of iPad Lync 2013 log (sorry if it’s a bit long).
Any helps are very appreciated, thansk a lot!
</SentRequest>
2013-12-20
11:33:00.781 Lync[563:3a71018c] INFO APPLICATION
CUrlRedirectAndTrustResolver.cpp/201:CUrlRedirectAndTrustResolver::processUrl
called with url = http://lyncdiscover.domain-ext.com/, hopCount = 0, maxHops =
10
2013-12-20
11:33:00.781 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/409:Allocating stream 0x11cbe40 for url -
https://lyncdiscover.domain-ext.com/ with persistent id as 6
2013-12-20
11:33:00.782 Lync[563:3a71018c] INFO TRANSPORT CTransportThread.cpp/131:Added
Request(UcwaAutoDiscoveryRequest) to Request Processor queue
2013-12-20
11:33:00.782 Lync[563:6d00000] VERBOSE TRANSPORT
CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for
url https://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected].
Sending over direct connection.
2013-12-20
11:33:00.782 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/385:Submitting new req.
UrlTrustResolver(0x1201358)
2013-12-20
11:33:00.782 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/1783:Successfully started the GetUserUrlOperation
request for http://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected]
2013-12-20
11:33:00.796 Lync[563:6d00000] INFO TRANSPORT CTransportThread.cpp/343:Sent
Request(UcwaAutoDiscoveryRequest) to Request Processor
2013-12-20
11:33:00.796 Lync[563:6d00000] WARNING TRANSPORT
CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning
NULL credential for serviceId (4) type (1)!
2013-12-20
11:33:00.797 Lync[563:6d00000] INFO TRANSPORT
TransportUtilityFunctions.cpp/631:<SentRequest>
GET
http://lyncdiscover.domain-ext.com/
Request Id:
0x1201358
HttpHeader:Accept
application/vnd.microsoft.rtc.autodiscover+xml;v=1
</SentRequest>
2013-12-20
11:33:00.797 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/409:Allocating stream 0x12028f0 for url -
http://lyncdiscover.domain-ext.com/ with persistent id as 7
2013-12-20
11:33:00.798 Lync[563:6d00000] VERBOSE TRANSPORT
CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for
url http://lyncdiscover.domain-ext.com/. Sending over direct connection.
2013-12-20
11:33:00.798 Lync[563:6d00000] INFO TRANSPORT CHttpStreamPool.cpp/556:Not
setting TLS as the url(http://lyncdiscover.domain-ext.com/) is not https
2013-12-20
11:33:00.812 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:33:00.812 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:33:00.812 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:33:00.813 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:33:00.813 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:33:04.104 Lync[563:6d00000] INFO UTILITIES CHttpConnection.cpp/577:Received
kCFStreamEventEndEncountered (UcwaAutoDiscoveryRequest)isHeadersAvailable =
true responseHeadersHandle = 12c5d70
2013-12-20
11:33:04.105 Lync[563:6d00000] INFO UTILITIES CHttpConnection.cpp/628:Response
status = 200 for request UcwaAutoDiscoveryRequest
2013-12-20
11:33:04.105 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/455:Scheduling stream 0x12028f0 for release.
2013-12-20
11:33:04.105 Lync[563:6d00000] INFO TRANSPORT
CHttpRequestProcessor.cpp/173:Received response of
request(UcwaAutoDiscoveryRequest) with status = 0x0
2013-12-20
11:33:04.106 Lync[563:6d00000] INFO TRANSPORT
TransportUtilityFunctions.cpp/925:<ReceivedResponse>
GET
http://lyncdiscover.domain-ext.com/
Request Id:
0x1201358
HttpHeader:Cache-Control
no-cache
HttpHeader:Content-Length
1076
HttpHeader:Content-Type
application/vnd.microsoft.rtc.autodiscover+xml; v=1
HttpHeader:Date
Fri, 20 Dec 2013 10:33:02 GMT
HttpHeader:Expires
-1
HttpHeader:Pragma
no-cache
HttpHeader:Server
Microsoft-IIS/8.5
HttpHeader:StatusCode
200
HttpHeader:X-AspNet-Version
4.0.30319
HttpHeader:X-Content-Type-Options
nosniff
HttpHeader:X-MS-Server-Fqdn
frontend-lync.domain-int.com
HttpHeader:X-Powered-By
ASP.NET, ARR/2.5
Ôªø<?xml
version="1.0" encoding="utf-8"?><AutodiscoverResponse
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
AccessLocation="Internal"><Root><Link
token="Domain" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/domain?originalDomain=domain-ext.com"
/><Link token="User" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=domain-ext.com"
/><Link token="Self" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root?originalDomain=domain-ext.com"
/><Link token="OAuth" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/oauth/user?originalDomain=domain-ext.com"
/><Link token="External/XFrame"
href="https://lyncwebexternal.domain-ext.com/Autodiscover/XFrame/XFrame.html"
/><Link token="Internal/XFrame" href="https://frontend-lync.domain-int.com/Autodiscover/XFrame/XFrame.html"
/><Link token="XFrame" href="https://lyncwebexternal.domain-ext.com/Autodiscover/XFrame/XFrame.html"
/></Root></AutodiscoverResponse>
</ReceivedResponse>
2013-12-20
11:33:04.108 Lync[563:6d00000] INFO TRANSPORT
CUcwaAutoDiscoveryResponse.cpp/112:location value is internal
2013-12-20
11:33:04.108 Lync[563:6d00000] INFO TRANSPORT
CUcwaAutoDiscoveryResponse.cpp/195:User url is https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.109 Lync[563:6d00000] INFO TRANSPORT
CHttpRequestProcessor.cpp/266:Sending event to main thread for
request(0x1201358)
2013-12-20
11:33:04.109 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
2013-12-20
11:33:04.109 Lync[563:3a71018c] INFO APPLICATION
CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with
url = http://lyncdiscover.domain-ext.com/, Hops = 1, status = S_OK (S0-0-0)
2013-12-20
11:33:04.109 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/725:Response received for req.
UrlTrustResolver(0x1201358): S_OK (S0-0-0) (Success); Done with req.; Stopping
resend timer
2013-12-20
11:33:04.110 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryGetUserUrlOperation.cpp/393:CUcwaAutoDiscoverGetUserUrlOperation::onEvent
received. Status = S_OK (S0-0-0), url =
http://lyncdiscover.domain-ext.com/
2013-12-20
11:33:04.110 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryGetUserUrlOperation.cpp/449:Received a root response
2013-12-20
11:33:04.110 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryGetUserUrlOperation.cpp/456:Running trust check on user url.
url = https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.110 Lync[563:3a71018c] INFO APPLICATION
CUrlRedirectAndTrustResolver.cpp/77:Starting CUrlRedirectAndTrustResolver with
url = https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com,
maxHops = 1
2013-12-20
11:33:04.110 Lync[563:3a71018c] INFO APPLICATION
CUrlRedirectAndTrustResolver.cpp/201:CUrlRedirectAndTrustResolver::processUrl
called with url = https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user,
hopCount = 0, maxHops = 1
2013-12-20
11:33:04.111 Lync[563:3a71018c] INFO TRANSPORT CTransportThread.cpp/131:Added
Request(UcwaAutoDiscoveryRequest) to Request Processor queue
2013-12-20
11:33:04.111 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/385:Submitting new req.
UrlTrustResolver(0x11d4d38)
2013-12-20
11:33:04.111 Lync[563:6d00000] INFO TRANSPORT CTransportThread.cpp/343:Sent
Request(UcwaAutoDiscoveryRequest) to Request Processor
2013-12-20
11:33:04.111 Lync[563:6d00000] WARNING TRANSPORT
CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning
NULL credential for serviceId (4) type (1)!
2013-12-20
11:33:04.112 Lync[563:6d00000] INFO TRANSPORT
TransportUtilityFunctions.cpp/631:<SentRequest>
GET
https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user
Request Id:
0x11d4d38
HttpHeader:Accept
application/vnd.microsoft.rtc.autodiscover+xml;v=1
</SentRequest>
2013-12-20
11:33:04.112 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/409:Allocating stream 0x125fa90 for url - https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user
with persistent id as 7
2013-12-20
11:33:04.112 Lync[563:6d00000] VERBOSE TRANSPORT
CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for
url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user.
Sending over direct connection.
2013-12-20
11:33:04.113 Lync[563:6d00000] INFO UTILITIES CHttpStreamPool.cpp/609:Releasing
stream 0x12028f0.
2013-12-20
11:33:04.261 Lync[563:6d00000] INFO UTILITIES CHttpConnection.cpp/577:Received
kCFStreamEventEndEncountered (UcwaAutoDiscoveryRequest)isHeadersAvailable =
true responseHeadersHandle = 11cfbd0
2013-12-20
11:33:04.262 Lync[563:6d00000] INFO UTILITIES CHttpConnection.cpp/628:Response
status = 200 for request UcwaAutoDiscoveryRequest
2013-12-20
11:33:04.262 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/455:Scheduling stream 0x11cbe40 for release.
2013-12-20
11:33:04.263 Lync[563:6d00000] INFO TRANSPORT
CHttpRequestProcessor.cpp/173:Received response of
request(UcwaAutoDiscoveryRequest) with status = 0x0
2013-12-20
11:33:04.263 Lync[563:6d00000] INFO TRANSPORT
TransportUtilityFunctions.cpp/925:<ReceivedResponse>
GET
https://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected]
Request Id:
0x12450d8
HttpHeader:Cache-Control
no-cache
HttpHeader:Content-Length
1076
HttpHeader:Content-Type
application/vnd.microsoft.rtc.autodiscover+xml; v=1
HttpHeader:Date
Fri, 20 Dec 2013 10:33:02 GMT
HttpHeader:Expires
-1
HttpHeader:Pragma
no-cache
HttpHeader:Server
Microsoft-IIS/8.5
HttpHeader:StatusCode
200
HttpHeader:X-AspNet-Version
4.0.30319
HttpHeader:X-Content-Type-Options
nosniff
HttpHeader:X-MS-Server-Fqdn
frontend-lync.domain-int.com
HttpHeader:X-Powered-By
ASP.NET, ARR/2.5
Ôªø<?xml
version="1.0" encoding="utf-8"?><AutodiscoverResponse
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
AccessLocation="Internal"><Root><Link
token="Domain" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/domain?originalDomain=domain-ext.com"
/><Link token="User" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=domain-ext.com"
/><Link token="Self" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root?originalDomain=domain-ext.com"
/><Link token="OAuth" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/oauth/user?originalDomain=domain-ext.com"
/><Link token="External/XFrame"
href="https://lyncwebexternal.domain-ext.com/Autodiscover/XFrame/XFrame.html"
/><Link token="Internal/XFrame" href="https://frontend-lync.domain-int.com/Autodiscover/XFrame/XFrame.html"
/><Link token="XFrame" href="https://lyncwebexternal.domain-ext.com/Autodiscover/XFrame/XFrame.html"
/></Root></AutodiscoverResponse>
</ReceivedResponse>
2013-12-20
11:33:04.264 Lync[563:6d00000] INFO TRANSPORT
CUcwaAutoDiscoveryResponse.cpp/112:location value is internal
2013-12-20
11:33:04.265 Lync[563:6d00000] INFO TRANSPORT
CUcwaAutoDiscoveryResponse.cpp/195:User url is https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.265 Lync[563:6d00000] INFO TRANSPORT
CHttpRequestProcessor.cpp/266:Sending event to main thread for
request(0x12450d8)
2013-12-20
11:33:04.266 Lync[563:3a71018c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req.
completed, Stopping timer.
2013-12-20
11:33:04.266 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryGetUserUrlOperation.cpp/290:Received a root response
2013-12-20
11:33:04.266 Lync[563:3a71018c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation
completed with url = https://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected],
userUrl = https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com,
status = S_OK (S0-0-0)
2013-12-20
11:33:04.266 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/725:Response received for req.
GET-UnAuthenticatedGet(0x12450d8): S_OK (S0-0-0) (Success); Done with req.; Stopping
resend timer
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/399:Cancelling all requests
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/409:Cancelling request: 0x11d4d38
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO TRANSPORT CSessionBase.hxx/158:Cancelling
request: 0x11d4d38
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO TRANSPORT CTransportThread.cpp/163:Added
Request(UcwaAutoDiscoveryRequest) to Request Processor queue
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO APPLICATION
CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with
url = https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user,
Hops = 1, status = W_Cancelled (W0-0-6)
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation
completed with url = http://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected],
userUrl = , status = W_Cancelled (W0-0-6)
2013-12-20
11:33:04.268 Lync[563:6d00000] INFO TRANSPORT CTransportThread.cpp/343:Sent
Request(UcwaAutoDiscoveryRequest) to Request Processor
2013-12-20
11:33:04.268 Lync[563:3a71018c] INFO TRANSPORT CCredentialManager.cpp/176:getSpecificCredential
for serviceId(1) returning: credType (1) signInName ([email protected])
domain () username (mattia.spagnoli) password.empty() (0) certificate.isValid()
(0) privateKey.empty() (1) compatibleServiceIds(1)
2013-12-20
11:33:04.268 Lync[563:3a71018c] INFO TRANSPORT
CMetaDataManager.cpp/403:Received a request to get the meta data of type 0 for
url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.269 Lync[563:3a71018c] INFO TRANSPORT CMetaDataManager.cpp/467:Sending
Unauthenticated get to get the web-ticket url
2013-12-20
11:33:04.269 Lync[563:3a71018c] INFO TRANSPORT CTransportThread.cpp/131:Added
Request() to Request Processor queue
2013-12-20
11:33:04.269 Lync[563:3a71018c] INFO TRANSPORT
CAuthenticationResolver.cpp/109:Waiting on Meta Data from https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.269 Lync[563:62d4000] INFO TRANSPORT CTransportThread.cpp/343:Sent
Request() to Request Processor
2013-12-20
11:33:04.270 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/385:Submitting new req.
GET-AuthenticatedUserGetRequest(0x1201ab8)
2013-12-20
11:33:04.270 Lync[563:62d4000] WARNING TRANSPORT
CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning
NULL credential for serviceId (4) type (1)!
2013-12-20
11:33:04.270 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/1189:Submitting Authenticated AutoDiscovery
request to https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.270 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/455:Scheduling stream 0x125fa90 for release.
2013-12-20
11:33:04.271 Lync[563:62d4000] INFO TRANSPORT
TransportUtilityFunctions.cpp/631:<SentRequest>
GET
https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
Request Id:
0x1206198
HttpHeader:Accept
HttpHeader:X-MS-WebTicket
xxxxxxxxxx
</SentRequest>
2013-12-20
11:33:04.271 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/1662:Ignoring GetUserUrlOperation event as
current state is 6
2013-12-20
11:33:04.271 Lync[563:62d4000] INFO UTILITIES
CHttpStreamPool.cpp/409:Allocating stream 0x11c0a40 for url - https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user
with persistent id as 15
2013-12-20
11:33:04.271 Lync[563:3a71018c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1664:Request
url was http://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected]
2013-12-20
11:33:04.272 Lync[563:62d4000] VERBOSE TRANSPORT
CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for
url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com.
Sending over direct connection.
2013-12-20
11:33:20.621 Lync[563:3a71018c] INFO UTILITIES
CNetworkMonitor.cpp/217:Reachabilility Flags IsWWAN(0):Reachable(0):TransientConnection(0):ConnectionRequired(0):ConnectionOnTraffic(0):InterventionRequired(0):ConnectionOnDemand(0):IsLocalAddress(0):IsDirect(0)
2013-12-20
11:33:20.623 Lync[563:3a71018c] INFO UTILITIES CNetworkMonitor.cpp/186:Updated
networkAvailableToConnect(CellularDataNetwork) -> NoNetwork,
isInAirplaneMode(0) -> 1
2013-12-20
11:33:20.623 Lync[563:3a71018c] INFO APPLICATION
CUcmpConversationsManager.cpp/4091:CUcmpConversationsManager::canDoVideoBasedOnNetworkAndPolicy
returns false because RequestWiFiForAudio or RequestWifiForVideo is true and
current network : is not WiFi
2013-12-20
11:33:20.623 Lync[563:3a71018c] INFO APPLICATION
CUcmpConversationsManager.cpp/1672:CUcmpConversationsManager::queryCapability
on StartP2PVideoCall returns false because
canDoVideoBasedOnNetworkAndPolicy
returned false
2013-12-20
11:33:20.904 Lync[563:3a71018c] INFO UTILITIES
CNetworkMonitor.cpp/217:Reachabilility Flags
IsWWAN(1):Reachable(1):TransientConnection(1):ConnectionRequired(0):ConnectionOnTraffic(0):InterventionRequired(0):ConnectionOnDemand(0):IsLocalAddress(1):IsDirect(0)
2013-12-20
11:33:20.905 Lync[563:3a71018c] INFO UTILITIES CNetworkMonitor.cpp/186:Updated
networkAvailableToConnect(NoNetwork) -> CellularDataNetwork,
isInAirplaneMode(1) -> 0
2013-12-20
11:33:20.905 Lync[563:3a71018c] INFO TRANSPORT CEventChannelManager.cpp/826:Received
network monitor event so restarting event channel.
2013-12-20
11:33:20.906 Lync[563:3a71018c] INFO TRANSPORT
CEventChannelManager.cpp/520:Moving the event channel aggressive mode.
2013-12-20
11:33:20.906 Lync[563:3a71018c] INFO APPLICATION
CUcmpConversationsManager.cpp/4091:CUcmpConversationsManager::canDoVideoBasedOnNetworkAndPolicy
returns false because RequestWiFiForAudio or RequestWifiForVideo is true and
current network : is not WiFi
2013-12-20
11:33:20.906 Lync[563:3a71018c] INFO APPLICATION
CUcmpConversationsManager.cpp/1672:CUcmpConversationsManager::queryCapability
on StartP2PVideoCall returns false because
canDoVideoBasedOnNetworkAndPolicy
returned false
2013-12-20
11:33:20.906 Lync[563:3a71018c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/2070:adIsEnabled
= 1, sipUri = sip:[email protected], m_internalADUrlInput =
m_externalADUrlInput =
2013-12-20
11:33:20.906 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/255:Discovery is in progress and process state is
6Ignoring request to start network discovery
2013-12-20
11:34:04.274 Lync[563:62d4000] INFO UTILITIES
CHttpStreamPool.cpp/455:Scheduling stream 0x11c0a40 for release.
2013-12-20
11:34:04.275 Lync[563:62d4000] ERROR UTILITIES CHttpConnection.cpp/517:Connection
timedout for request (0x%u0x12d1ea0) - notifying error E_ConnectionTimeoutError
2013-12-20
11:34:04.275 Lync[563:62d4000] INFO TRANSPORT
CHttpRequestProcessor.cpp/173:Received response of request() with status =
0x22020005
2013-12-20
11:34:04.276 Lync[563:62d4000] INFO TRANSPORT
CHttpRequestProcessor.cpp/201:Request
resulted in E_ConnectionTimeoutError (E2-2-5). The retry counter is: 0
2013-12-20
11:34:04.276 Lync[563:62d4000] INFO TRANSPORT
CHttpRequestProcessor.cpp/266:Sending event to main thread for
request(0x1206198)
2013-12-20
11:34:04.277 Lync[563:3a71018c] INFO TRANSPORT
CMetaDataManager.cpp/581:Received response for meta data request of type 60
with status 570556421
2013-12-20
11:34:04.277 Lync[563:3a71018c] ERROR TRANSPORT CMetaDataManager.cpp/597:Unable
to get a response to an unauthenticated get to url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:34:04.278 Lync[563:3a71018c] INFO TRANSPORT CAuthenticationResolver.cpp/210:MetaData
retrieval for url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
completed with status 570556421
2013-12-20
11:34:04.278 Lync[563:3a71018c] INFO TRANSPORT CAuthenticationResolver.cpp/239:Deleting
1 pended Meta data requests for url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:34:04.278 Lync[563:3a71018c] ERROR TRANSPORT CAuthenticationResolver.cpp/288:Unable
to get the meta data for server url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:34:04.279 Lync[563:3a71018c] INFO TRANSPORT
CAuthenticationResolver.cpp/293:Failing request to the request manager
2013-12-20
11:34:04.279 Lync[563:3a71018c] INFO TRANSPORT CRequestManager.cpp/273:Failing
secure request UcwaAutoDiscoveryRequest with status E_ConnectionTimeoutError
(E2-2-5)
2013-12-20
11:34:04.279 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
2013-12-20
11:34:04.279 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/1284:Received autodiscovery response with status
E_ConnectionTimeoutError (E2-2-5)
2013-12-20
11:34:04.279 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/1242:Raising Autodiscovery event with status
E_ConnectionTimeoutError (E2-2-5) for eventType 0
2013-12-20
11:34:04.280 Lync[563:3a71018c] INFO APPLICATION CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/417:Received
event for type 0 with status E_ConnectionTimeoutError (E2-2-5)
2013-12-20
11:34:04.280 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/496:Raising Autodiscovery event
with status E_ConnectionTimeoutError (E2-2-5) for eventType 0
2013-12-20
11:34:04.280 Lync[563:3a71018c] ERROR APPLICATION
CUcwaAppSession.cpp/2066:Auto-discovery failed, aborting sign-in!
2013-12-20
11:34:04.280 Lync[563:3a71018c] INFO APPLICATION CUcwaAppSession.cpp/998:CUcwaAppSession::setNewActualState()
state=0
2013-12-20
11:34:04.294 Lync[563:3a71018c] INFO UTILITIES
CBasePersistableComponent.cpp/230:Storing 7 out-of-sync components took 10ms
2013-12-20
11:34:04.295 Lync[563:3a71018c] INFO UTILITIES CiOsAppStateQuery.h/147:Clearing
keep-alive timer callback
2013-12-20
11:34:04.295 Lync[563:6d00000] INFO TRANSPORT
CHttpRequestProcessor.cpp/134:Clearing request processor for component
UcwaAutoDiscoverySession on sign-out.
2013-12-20
11:34:04.295 Lync[563:62d4000] INFO TRANSPORT
CHttpRequestProcessor.cpp/134:Clearing request processor for component
MetaDataManager on sign-out.
2013-12-20
11:34:04.295 Lync[563:3a71018c] INFO APPLICATION CAlertReporter.cpp/64:Alert
received! Category 1, Type 201, level 0, error E_ConnectionTimeoutError
(E2-2-5), context '', hasAction=false
2013-12-20
11:34:04.296 Lync[563:6d00000] INFO UTILITIES CHttpStreamPool.cpp/609:Releasing
stream 0x11cbe40.
2013-12-20
11:34:04.296 Lync[563:62d4000] INFO UTILITIES CHttpStreamPool.cpp/609:Releasing
stream 0x11c0a40.
2013-12-20
11:34:04.296 Lync[563:3a71018c] INFO APPLICATION CAlertReporter.cpp/117:Alert
cleared of Category 1, Type 201, cleared 0 alerts
2013-12-20
11:34:04.297 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/725:Response received for req.
GET-AuthenticatedUserGetRequest(0x1201ab8): E_ConnectionTimeoutError (E2-2-5)
(RemoteNetworkTemporaryError); Done with req.; Stopping resend timer
2013-12-20
11:34:04.298 Lync[563:3a71018c] INFO UI CMAudioUtil.mm/322:stopSound
2013-12-20
11:34:04.298 Lync[563:3a71018c] INFO UI CMAudioUtil.mm/322:stopSound
2013-12-20
11:34:04.298 Lync[563:3a71018c] INFO UI CMAudioUtil.mm/322:stopSound
2013-12-20
11:34:04.298 Lync[563:3a71018c] INFO UI CMAudioVideoToastViewController.mm/992:Cancelling
local notification
2013-12-20
11:34:04.299 Lync[563:6d00000] INFO UTILITIES CHttpStreamPool.cpp/609:Releasing
stream 0x125fa90.
2013-12-20
11:34:04.300 Lync[563:3a71018c] INFO UI CMRootViewController.mm/378:ActualState
= 0 DesiredState = 2 DataAvailable = 0
2013-12-20
11:34:04.300 Lync[563:3a71018c] INFO UI
CMDetailViewController.mm/229:ActualState = 0 DesiredState = 1 DataAvailable = 0
2013-12-20
11:34:04.300 Lync[563:3a71018c] INFO UI CMDetailViewController.mm/262:ActualState
= IsSignedOut DesiredState = BeSignedIn DataAvailable = 0 Showing UI =
CredentialTableViewController
2013-12-20
11:34:04.300 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/705:desired
view is alert, size 1
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/745:adding the
desired view
2013-12-20
11:34:04.302 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/480:reposition
floating views
2013-12-20
11:34:04.302 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/110:showalert
is 1
2013-12-20
11:34:04.302 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/114:showalert
is 0
2013-12-20
11:34:04.302 Lync[563:3a71018c] INFO UI CMUIUtil.mm/402:Mapping error code =
0x22020005, context = , type = 201
2013-12-20 11:34:04.303 Lync[563:3a71018c] INFO UI
CMUIUtil.mm/1680:Mapped error message is 'Non riesco a connettermi al server
perché potrebbe essere occupato o temporaneamente non disponibile. Riprova.
2013-12-20
11:34:04.304 Lync[563:3a71018c] ERROR UI
CMDismissButtonBaseViewController.mm/89:before: view height 1024.000000, width
45.000000, x 64.000000, y 0.000000
2013-12-20
11:34:04.304 Lync[563:3a71018c] INFO UI
CMNotificationManager.mm/1089:viewFrame: origin x 64.000000, origin y 0.000000,
height 1024.000000, width 45.000000
2013-12-20
11:34:04.304 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/1195:resize
alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width
936.000000
2013-12-20
11:34:04.305 Lync[563:3a71018c] ERROR UI CMDismissButtonBaseViewController.mm/104:after:
self.label.frame height 41.000000, width 936.000000, x 44.000000, y 2.000000
2013-12-20
11:34:04.305 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.305 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.305 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.305 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.305 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.306 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/705:desired
view is alert, size 1
2013-12-20
11:34:04.306 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/718:desired
view is same as the current view
2013-12-20
11:34:04.306 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/480:reposition
floating views
2013-12-20
11:34:04.306 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/110:showalert
is 0
2013-12-20
11:34:04.306 Lync[563:3a71018c] ERROR UI
CMDismissButtonBaseViewController.mm/89:before: view height 1024.000000, width
45.000000, x 64.000000, y 0.000000
2013-12-20
11:34:04.307 Lync[563:3a71018c] INFO UI
CMNotificationManager.mm/1089:viewFrame: origin x 64.000000, origin y 0.000000,
height 1024.000000, width 45.000000
2013-12-20
11:34:04.307 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/1195:resize
alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width
936.000000
2013-12-20
11:34:04.307 Lync[563:3a71018c] ERROR UI
CMDismissButtonBaseViewController.mm/104:after: self.label.frame height
41.000000, width 936.000000, x 44.000000, y 2.000000
2013-12-20
11:34:04.337 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.337 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/705:desired
view is alert, size 1
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/718:desired
view is same as the current view
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/480:reposition
floating views
2013-12-20
11:34:04.339 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/110:showalert is
0
2013-12-20
11:34:04.339 Lync[563:3a71018c] ERROR UI
CMDismissButtonBaseViewController.mm/89:before: view height 1024.000000, width
45.000000, x 64.000000, y 0.000000
2013-12-20
11:34:04.339 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/1089:viewFrame:
origin x 64.000000, origin y 0.000000, height 1024.000000, width 45.000000
2013-12-20
11:34:04.339 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/1195:resize
alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width
936.000000
2013-12-20
11:34:04.339 Lync[563:3a71018c] ERROR UI
CMDismissButtonBaseViewController.mm/104:after: self.label.frame height
41.000000, width 936.000000, x 44.000000, y 2.000000
2013-12-20
11:34:04.340 Lync[563:3a71018c] INFO UI CMSplitViewController.mm/162:Details
Pane is in Full screen with controller
2013-12-20
11:34:04.340 Lync[563:3a71018c] INFO UI CMSplitViewController.mm/204:Split view
frame orientation UIInterfaceOrientationLandscapeLeft Height = 748.000000 Width
= 1024.000000 origin.x = 20.000000 origin.y = 0.000000 keyboardHeight =
0.000000
2013-12-20
11:34:04.341 Lync[563:3a71018c] INFO UI CMSplitViewController.mm/162:Details
Pane is in Full screen with controller
2013-12-20
11:34:04.341 Lync[563:3a71018c] INFO UI CMSplitViewController.mm/204:Split view
frame orientation UIInterfaceOrientationLandscapeLeft Height = 748.000000 Width
= 1024.000000 origin.x = 20.000000 origin.y = 0.000000 keyboardHeight =
0.000000
2013-12-20
11:34:04.343 Lync[563:3a71018c] INFO UI
CMToolsViewController.mm/349:ActualState = 0 DesiredState = 1 DataAvailable = 0
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI
CMAlertViewController.mm/93:ObservableListItem Added event received
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/103:showalert
is 1
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/705:desired
view is alert, size 1
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/718:desired
view is same as the current view
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/480:reposition
floating views
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/110:showalert
is 1
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/114:showalert
is 0
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMUIUtil.mm/402:Mapping error code =
0x22020005, context = , type = 201
2013-12-20
11:34:04.346 Lync[563:3a71018c] INFO UI CMUIUtil.mm/1680:Mapped error message
is ‘Cannot connect to the server because it could be busy or temporarily
unavailable. Retry.’

Hi Kent,
thanks a lot for your reply!
I created _sip._tls.domain-ext.com SRV record in the external DNS and now autodiscovery works fine. At the beginning I had not created it because I thought lyncdiscover.domain-ext.com A record was enough for autodiscovery. I still cannot understand
why lyncdiscover.domain-ext.com points to reverse proxy, while _sip._tls.domain-ext.com points to Edge server. It's strange because both are part of the research order of Lync 2013 desktop clients.
By the way, mobility still does not work. I tried to insert bot the https URLs as manual configuration but Lync 2013 for iPad was not be able to login. I tried to paste both the URLs in the web browser and:
with https://<ExtwebFQDN>/Autodiscover/autodiscoverservice.svc/Root appears the "Root.json" file to be downloaded;
with https://<IntwebFQDN>/AutoDiscover/AutoDiscover.svc/Root
the message "500-Internal error of server" appears.
Any suggests from you about how to check the configuration of ISS/ARR 2.5?
Thanks again!

Lync 2013 and Dell Latitude 7240 Window 8.1 Problem! Please help SOS

Hi guys,
Can anyone know the solution for my current problem with Lync is frozen and crashes when I start my video call. I have brand new Dell Latitude 7240 with Window 8.1 and Lync 2013. I have tried so many different suggestion from different forums and update
my Lync as well. However, the problem is still there :(
I have been experiencing this problem for almost 2 months. It would be great to get my Lync works with video call. I tested the camera both internal and external camera as well. They works fine with Skype, ect...But not with Lync
Thanks in advance!!!

HI
I have seen 100 % laptops of dell which has issue with Lync, I tried to raise this Dell as per them is issue with Lync and even Mircrosoft global team said it dell laptop drivers issue, Some of the cases has been resolved by uninstalling Audio/video
drivers. but not for every laptop.
Regards
zahoor

Move Users from OCS 2007 R2 to New Lync 2013

I am trying to move users from OCS to Lync 2013 from within the Lync 2013 Control Panel and am getting an error that states "Cannot find Registrar pool. Verify that "FQDN of old pool" is a valid registrar pool.

Give this Lync powershell command a go:
Move-CsLegacyUser <user> -Target <Lync2013 Pool Name>
Move-CsLegacyUser -Identity "Pilar Ackerman" -Target "atl-cs-001.litwareinc.com"
Have you reviewed the OCS to 2013 migration documents?
http://technet.microsoft.com/en-us/library/jj205375.aspx
Did you add the OCS pool to the 2013 topology?
Have you visited Lync News lately? All of the latest Lync news, articles, and tips collected in one giant aggregator. http://lyncne.ws

Lync 2013 and Raising Forest/Domain Functional Level?

My current forest and domain functional levels are 2008 R2. I know I can safely upgrade the functional levels in most cases, but I want to specifically know with regards to Lync.
Our entire environment, including Lync, is running on Windows Server 2012 R2. (We have no domain joined clients.) We are running Lync 2013 Standard with all the latest updates.
Can I safely raise the forest and domain functional levels to 2012 R2 without impacting Lync?

Hi,
Yes, you can raise Forest and domain function level to Windows Server 2012 R2 without issue.
After raising Forest\domain function level, the new features that rely on the functional level are generally limited to AD itself. Regardless, changing the Domain or Forest Functional Level should have no impact on an application that depends on
Active Directory.
More details:
http://blogs.technet.com/b/askds/archive/2011/06/14/what-is-the-impact-of-upgrading-the-domain-or-forest-functional-level.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Installing Lync 2013 and remove 2010 client via SCCM

We have Windows 7 x64 PC’s running Lync 2010 64-Bit client.
What I need to do is install the Lync 2013 32-Bit client and then uninstall the Lync 2010 64-Bit client.
Using the Office Customization Took, I am able to install the Lync 2013 client fine, however the 2010 client isn’t not removed.
Here is what I did:
-Have the standalone Lync 2013 installer.
I then copied the Lync 2010 64-bit install files into a new folder in the Lync 2013 source files.
This folder is c:\Lync2013\Lync2010
-Created MSP file using OCT set to never reboot.
-Under ‘Add installations and run programs’ option, I specified the Lync 2010 to be removed post install of Lync 2013.
The Command line: [post install] [INSTALLLOCATION]\Lync2010\LyncSetup.exe /silent /uninstall
-Loaded this into SCCM and set to run at a logon event.
As stated above, Lync 2010 is not removed.
A few questions:
Is this even possible using the OCT?
In the OCT, is it a problem trying to mix two different installers?
One 32-Bit, the other 64-Bit?
If not, then is the command line correct for the Lync 2010 uninstall?
If no for # 3, how do I make SCCM use the correct path to the package where the Lync 2010 install files are?
In the OCT, do I need to have the Lync 2010 command line as:
\%WINDIR%\SystemWOW64\CCM\Cache\nameofpackage
Please help me alleviate some frustration with any ideas for the above.

You can use the command msiexec.exe /uninstall “C:\Program Files (x86)\OCSetup\Lync.msi” to uninstall Lync 2010.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
I'll try this, thanks! For the post uninstall of Lync 2010 using the OCT, should I also ad /quiet switch or /no restart to suppress dialog boxes and not restart the PC when the removal is complete? Or will the OCT prevent it from being restarted
and 'suppress modals' as I set this during the install of Lync 2013.

Setting up a new Lync 2013 Lab

Hi there
We currently have a Lync 2013 enterprise setup running our production environment. We have some problems and have decided to setup a new Lab Lync 2013 environment to do some more testing on and to see if we can at a later stage migrate over from the production
environment to the Lab one.
We are planning on creating the lab one as close to the production one as possible, same amount of servers, same spec etc.
How would we go about this and is this possible to run on the same domain? We will be using different SIP and FQDN but what about the SQL server and when deploying the topology, will it have any effect on the current production environment? Or should we
not use the same AD forest and completely separate it from our current network.
Thank you.

Hi Jaco1301,
Agree with Tek-Nerd.
In addition, you could add the additional pools in Topology Builder. Then publish the topology, run Lync Server Deployment Wizard on each Front End server in the new pools. But the CMS is still
stored on your production server.
Best regards,
Eric

EWS not deployed anymore to Lync 2013 Desktop Clients, Mobile Clients still working fine

Hello dear community,
the subject of EWS in conjunction with Lync 2013 has been discussed a lot here .
However, I could not find here any solution for my problem and I'm (almost) at my end.
Following scenario - 1 x Lync 2013 BE server, 1 x Lync 2013 Edge server, 1 x reverse proxy (IIS ARR). This Lync 2013 deployment
was installed about two months ago and integrated into existing IT landscape. Everything worked wonderfully - desktop and mobile clients were able to connect from inside and outside our organization, EMS was deployed to both desktop and mobile clients.
After that there are no any configuration changes made on Lync server, and yesterday, shortly before an important presentation
I've found, that EWS is not deployed anymore on all desktop clients. Mobile clients, however, continue to function smoothly.
I have tried the following: restart Lync and reverse proxy servers - without success, Lync Connectivity Analyzer shows all
green (internal and external), all relevant tests with Microsoft Remote Connectivity Analyzer were passed, also analysis using Wireshark brought nothing.
I must to say that a week ago I installed SP3 for Exchange 2010 - can it may be because? Also appears more
times a day the following error message in Event Viewer on the back-end server (language of operation system is German):
Protokollname: Lync Server
Quelle:        LS Storage Service
Datum:         05.12.2013 19:23:14
Ereignis-ID:   32054
Aufgabenkategorie:(4006)
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      SERVER-11.Speedpoint.local
Beschreibung:
EWS-AutoErmittlungsfehler im Speicherdienst.
ExchangeAutodiscoverException: code=ErrorEwsAutodiscover, reason=GetUserSettings
failed, smtpAddress = xxx, Autodiscover Uri=https://autodiscover.xxx.de/autodiscover/autodiscover.svc, Autodiscover WebProxy=<NULL> ---> Microsoft.Exchange.WebServices.Data.ServiceRequestException: The request failed.
Das Stammelement ist nicht vorhanden. ---> System.Xml.XmlException: Das Stammelement ist nicht vorhanden.
   bei System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
   bei System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   bei System.Xml.XmlCharCheckingReader.Read()
   bei Microsoft.Exchange.WebServices.Data.EwsXmlReader.Read()
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverRequest.InternalExecute()
   --- Ende der internen Ausnahmestapelüberwachung ---
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverRequest.InternalExecute()
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.InternalGetUserSettings(List`1 smtpAddresses, List`1 settings, Nullable`1 requestedVersion, Uri& autodiscoverUrl)
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetSettings[TGetSettingsResponseCollection,TSettingName](List`1 identities, List`1 settings, Nullable`1 requestedVersion, GetSettingsMethod`2 getSettingsMethod, Func`1 getDomainMethod)
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetUserSettings(List`1 smtpAddresses, List`1 settings)
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.InternalGetSoapUserSettings(String smtpAddress, List`1 requestedSettings)
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetUserSettings(String userSmtpAddress, UserSettingName[] userSettingNames)
   bei Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.SendGetUserSettingsRequest(StoreContext ctx, String smtpAddress)
   --- End of inner exception stack trace ---
   bei Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.SendGetUserSettingsRequest(StoreContext ctx, String smtpAddress)
   bei Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.GetUserEwsSettings(StoreContext ctx, String smtpAddress, CacheMode cacheMode)
Ursache: Der AutoErmittlungs-URI war nicht richtig konfiguriert oder nicht erreichbar. Eventuell besteht ein Problem mit dem Proxy, oder andere Fehler liegen
vor.
Lösung:
Überprüfen Sie die Ereignisdetails. Überprüfen Sie, ob der URI des AutoErmittlungsdiensts ordnungsgemäß konfiguriert und erreichbar ist. Prüfen Sie, ob die Proxyeinstellungen ordnungsgemäß konfiguriert sind und der Proxy erreichbar ist. Prüfen Sie die Konfiguration
der AutoErmittlung zwischen Lync und Exchange Autodiscovery anhand des Handbuchs zur Problembehandlung. Wenn das Problem weiterhin besteht, wenden Sie sich mit den Ereignisdetails an das Supportteam Ihrer Organisation.
Ereignis-XML:
< Event xmlns="">
<System>
    <Provider Name="LS Storage Service" />
    <EventID Qualifiers="53158">32054</EventID>
    <Level>2</Level>
    <Task>4006</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-05T18:23:14.000000000Z" />
    <EventRecordID>19949</EventRecordID>
    <Channel>Lync Server</Channel>
    <Computer>SERVER-11.Speedpoint.local</Computer>
    <Security />
</System>
<EventData>
    <Data>ExchangeAutodiscoverException: code=ErrorEwsAutodiscover, reason=GetUserSettings failed, smtpAddress=xxx, Autodiscover Uri=https://autodiscover.xxx.de/autodiscover/autodiscover.svc, Autodiscover WebProxy=<NULL> --->
Microsoft.Exchange.WebServices.Data.ServiceRequestException: The request failed.
Das Stammelement ist nicht vorhanden. ---> System.Xml.XmlException: Das Stammelement ist nicht vorhanden.
   bei System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
   bei System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   bei System.Xml.XmlCharCheckingReader.Read()
   bei Microsoft.Exchange.WebServices.Data.EwsXmlReader.Read()
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverRequest.InternalExecute()
   --- Ende der internen Ausnahmestapelüberwachung ---
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverRequest.InternalExecute()
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.InternalGetUserSettings(List`1 smtpAddresses, List`1 settings, Nullable`1 requestedVersion, Uri& autodiscoverUrl)
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetSettings[TGetSettingsResponseCollection,TSettingName](List`1 identities, List`1 settings, Nullable`1 requestedVersion, GetSettingsMethod`2 getSettingsMethod, Func`1 getDomainMethod)
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetUserSettings(List`1 smtpAddresses, List`1 settings)
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.InternalGetSoapUserSettings(String smtpAddress, List`1 requestedSettings)
   bei Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetUserSettings(String userSmtpAddress, UserSettingName[] userSettingNames)
   bei Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.SendGetUserSettingsRequest(StoreContext ctx, String smtpAddress)
   --- End of inner exception stack trace ---
   bei Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.SendGetUserSettingsRequest(StoreContext ctx, String smtpAddress)
   bei Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.GetUserEwsSettings(StoreContext ctx, String smtpAddress, CacheMode cacheMode)
< /Data>
</EventData>
< /Event>
However Event ID
32054
was actually
always there
– even
when everything
worked fine -
but with
some another content.
That's why I
don't know
if I
should take it seriously.
Thanks a lot in advance for your help!

Hi MiF,
The issue may cause by the Network Service account that the Lync Storage Service uses does not have access to the private key in used by the oAuth certificate. Please do with the following steps:
Open MMC and add the “Certificates” Snap-in (Local Computer)
Open Personal | Certificates and find the the Certificate being used for OAuth (use the Lync “Get-CsCertificate -Type OAuthTokenIssuer” cmdlet to find the serial number of the OAuth certificate).
Right-click | “All Tasks” | “Manage Private Keys”
Add Permissions for “Network Service” account (the defaults Full control and Read).
Please also check registry key on client computer.
If the HKCU\Software\Microsoft\ Office\15.0\Lync \[User SMTP Address]\Autodiscovery registry key does not exist on the user’s workstation, then it likely means that one of the following failures
have occurred:
Lync was unable to locate a valid DNS A record or SRV record for the Autodiscover site
Certificate assigned to Autodiscover site is not trusted by the Lync workstation
More details:
http://www.microsoft.com/en-in/download/confirmation.aspx?id=15668
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

New Lync 2013 and no mobile to PC calling

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