New mac book, cs6 after effects not opening, all cs6 products pixelated
I just downloaded my cs6 suite to my new computer(Mac book Pro). All of the cs6 programs are appearing pixelated. Also my after effects will not open and says it cannot be run of this version of OS X. Any suggestions?
> Also my after effects will not open and says it cannot be run of this version of OS X. Any suggestions?
Install the most recent update for After Effects CS6:
http://adobe.ly/DVA_updates
Similar Messages
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Migrated Aperture 3 upgrade from old Mac Book Pro to new Mac Book Pro. Can't open Aperture on new machine because I don't have the original serial number for Aperture 2 program originally installed on the old machine. What is the best solution to this situation
Call Apple and make a appointment.
You have 3 months of care and up to 3 years with paid AppleCare, let them handle it and bring everything in.
Good Luck -
We have a new mac book and i can not connect to the internet
I am setting up a new mac book and the wireless is not connecting to the internet. I have gone to airport express in utilities but it does not give me any options for set up. I have a mac and we use wireless with a dsl modem.
OS X: How to troubleshoot Wi-Fi connectivity
If your Mac is new you should call AppleCare. Telephone support is free for the first 90 days of ownership. -
Looking for a definitive answer on new Mac Pro and After Effects
If anyone can direct me....
I want to know if AE CS6 or CC would benefit from the Dual GPU in the new Mac Pro. Or, would I be better suited maxing out a current 27" iMac?
I'm hoping for close to real-time previews of multiple effects and expressions.
Thanks.Adobe has said their CC software WILL support OpenCL going forward, but they have not shipped a version that does support it yet.
-
On my mac book pro Iphoto is not opening from dock
Hi on my mac book pro, media browser was't working. I been told to drag { iLifeMediaBrowser.framework } to Trash I did that now my iphoto is not opening,and then I went back and drag iLifeMediaBrowser.framework from trash and place it back. but iphoto still not opening.what can I do is some one can help me please Thank's
Adjust the volume control located in the lower left corner of the YouTube Video Player.
-
Transferred old mac to new mac and now some applications not opening
Just bought a new mac pro and transferred from my old mac pro via time machine back-up/migration assistant when setting new computer.
Both old and new running snow leopard and had issues with opening imovie, etc. but has since been resolved. I am trying to open my photoshop and won't open...same with illustrator. Do not have back-up disks of both programs to reinstall, so cannot go that route.
Help, please.
Phone help through apple suggest me to wipe new mac clean and start all over....have done that already and not working.Photoshop and Illustrator have to be activated through Adobe on the new machine, and of course they are only licensed to be activated and used on one machine at a time. If you have legitimate licenses for them, call Adobe for advice on de-activating them on the old machine and activating them on the new one. If you don't have legitimate licenses for them, as your lack of installer discs suggests may be the case, then tough luck.
-
I brought a Mac book Air this September. However I did not buy the apps pages, numbers and keynote. I was
Delighted to hear these apps are free - however when I tried to download them from the
App Store - I still find the buy button with the price.
So will these apps be freeHello there, Anilkr.
The following Marketing Page reviews the requirements for upgrading those Applications for free:
Apple - Up-to-Date Program for Pages, Numbers, and Keynote
http://www.apple.com/creativity-apps/mac/up-to-date/
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro -
New Mac LR 5 app will not open ... cautionary tale
In hopes of saving others some frustration, here is my tale:
Have a 27" iMac. Got a LR 5 CD, loaded it into the Applications Folder, and executed it. Waited but saw nothing. Double clicked on it again. This time I received an error message: "Can not open this app for it is a Windows program." I was non-plussed for a long time. Then, just as I closed the window and reached for the phone to call Adobe, there was another dialog box underneath asking me to enter the serial number!! Thereafter, all was fine.
Two questions:
1. why was the dialog box requesting the SN not on top? The error message came on top of and obscuring it!
2. Why did double clicking the app being loaded not just bring the dialog box requesting the SN to the front?
Perhaps I am the only one with a 27" iMac to have multiple windows open on the screen at the same time. ??
ChuckSure there are ways to contact and inform Adobe.
This forum isn't the way to do that.
Perhaps you didn't see this on the main page of this forum? -
After Effects not using all my VRAM?
So, I've just upgraded my GTX 460 SE to a GTX 770 4GB and cut my 81 minute render time on one project down to 23 minutes which is awesome, but I have an issue where AE CS5.5 isn't allowing me to use more than 800MB of VRAM regardles of how many models I'm using. A single 300k poly model takes me to 700MB (Using Element 3D plugin). Adding 20 more models ranging from 20k to 400k doesn't change my VRAM usage at all. It just stays around 700MB.
Do I have to change some setting to get After Effects to see that I have more VRAM that can be used to store more models? I'm not asking for it to completely fill all 4GB, but I was expecting it to at least take advantage of 2 to 3GB. My old 1GB card would fill up to 900MB as I boosted the number of models and would scale down as I removed models. Thanks in advance for any help!
System specs:
i7-3930k OC'd to 4.5GHz
GTX 770 4GB GPU
16GB 1866 RAM (upgrading to 48GB soon)
SSD for OS and programs only (no games)
SSD for scratch and media
HDD for audio and lower res media
Dual 23" 1080 monitors (HP 23xi)Alright, so I've done some more tests and I found out that I had to set the fast previews to Adaptive Resolution -- Open GL Off. Now my GPU stores up to exactly 2GB (the value I set my texture memory to). So it looks like if I can set my texture memory higher I'll also be able to take a greater advantage of my GPU. However, After Effects CS5.5 won't let me increase the texture memory any higher than 2000MB. Is there a workaround for this or is After Effects just not capable of using more than 2GB of VRAM?
Edit: Did some more tests. For some reason 2GB seems to be the limit for 1080 video, but bumping up to a 4K comp got me to 4GB very quickly. So it looks like the high quality 3D models I was adding didn't take up as much VRAM as I thought they would. Even better than that is after changing the fast preview to Adaptive Resolution I can now have 1000 low to medium poly count models and move around the scene in real time, no lag at all. Still not sure why having Open GL on causes things to slow down so much though. Maybe because Element 3D uses their own Open GL renderer and the After Effects Open GL renderer starts to conflict? No idea, either way I'm far more than satisfied with my findings.
Edit 2: Ran some tests with a 4k aircraft model in a 1080 comp. It takes about 1.5GB of VRAM to load it, but once I run a RAM preview it takes up 3.5GB. Looks like it all depends on the models you use in your projects. If you aren't using crazy high res/polycount models then you'll be fine with 3GB, or maybe even 2GB of VRAM, but as soon as you start using high res models, especially high res models of very large/complicated models like large planes, people, cars, etc. then more VRAM definitely makes a difference. I hope this helps someone else down the road! -
After over forty years in IT I am actually a platform agnostic however I have come to expect some developmental maturity across all products, especially in generally ubiquitous apps such as email. I am using OS X 10.8.3 on a 2013 build Mac Book Pro and am very happy overall. Is Apple planning on fixing the various problems with Attachments in Mail or are they relying on third party fixes and workarounds?
My apologies if I have caused offence, not my intention. I was unable to view attachements but have since discovered an addon app which solves the problem very neatly. By way of explanation my frustration comes from Apple appearing to indulge in client lock in as do Microsoft - this practice was "invented" by IBM and only served to irritate clients and inspire excellent work arounds by third parties - much the same as I notice with Apple. I thought Apple would have outgrown this after the IIe vs BBC but I see this is not the case. I have recently upgraded to Mavericks and have no problems with Mail but am now unable to transfer material from Mac Pro to Ipod unless I use the icloud - something I do not want to do for a variety of reasons, not the least being able to transfer MY data without the use of an unsecured transition area. I am very happy with the quality of the Mac Pro but less than happy with the restrictive practices of Apple; I realise Microsoft have similar practises but they are not as completely disruptive to what are generally simple operations commonly required when using computers.
My thanks to all the others who reponded - this is my first foray into the world of forums and I will continue to learn the rules. -
After Effects not recognising all RAM
I have just installed After Effects on a new PC with 6GB of RAM, however on the splash screen that appears when loading up AE it says x% of 4GB RAM being used.
Do I need to do something to make it see 6GB?
Thanks in advance.> I have read all the posts and advice and still come out confused - I
have 8GB (on OS X) and just leave the multiprocessor options switched
off until someone comes up with a clear and concise walkthrough for
idiots like me !
from the post that I linked to:
"Let's take an example of a computer with eight processor cores and 8GB of RAM:
For HD, you want at least 2GB for each process; preferably more. And you almost always want to leave at least 2GB for other applications. That leads to some relatively simple math. For an eight-core system with 8GB of RAM, leaving 2GB for other applications gets you down to 6GB. That's enough RAM for three processes at 2GB each."
Is there something about that that you don't understand? Set Minimum Allocation Per CPU to 2GB. Set RAM To Leave For Other Applications to 2GB. You're done. After Effects will use three processes for rendering. -
After Effects not utilizing all cores
I have a Z800 dual quad core machine and I turned hyperthreading on, so 16 virtual cores. When running AE, I just applied a simple blur to a 24P timeline from a Pansonic HMC150 1080P/24 mode. I only performed a simple blur effect and when I do a RAM preview only 13th core is really being used, all the others are practically dormant and it only utilizes an average of 10% of all processing power. I have turned render simultaneous frames on and off using a variety of settings, but it doesn't matter. It is Windows 7 64 bit and my machine has 36GB of RAM and running the Quadro FX 3800. Using all defaults right now.
BTW, don't confuse multi-threading with the multiprocessing that is done by the Render Multiple Frames Simultaneously multiprocessing feature.
The Render Multiple Frames Simultaneously multiprocessing feature starts a separate instance of the After Effects application for each processor core, and each separate process works on its own frame. So, four processes might be running, working on frames 1, 2, 3, and 4.
After Effects is also (and unrelatedly) a multithreaded application, and many of the effect plug-ins are also multi-threaded. This means that each process---each instance of the After Effects application---can spread its work over mutliple processors and multiple threads. Even if Render Multiple Frames Simultaneously is switched off, you can see multiple processor cores chugging away on the same frame.
This distinction is important because of this tip, from After Effects Help:
"In many cases, performance is improved by using fewer than the maximum number of processors for Render Multiple Frames Simultaneously multiprocessing, even when you have enough RAM for all of the processors. After Effects is a multithreaded application that can also use other forms of multiprocessing beyond just Render Multiple Frames Simultaneously multiprocessing, and it is possible for the processors to become “overscheduled” if these threads are competing for the same resources as the background processes used for rendering with Render Multiple Frames Simultaneously multiprocessing. Therefore, the best approach is to begin by using a small number of processors for Render Multiple Frames Simultaneously multiprocessing; and then increase the number of processors used until you find the optimum number for your computer system and compositions."
For more on this performance tip, see this post on my blog: "Performance tip: Don't overschedule your processors." -
Process: Mail [500]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 6.5 (1508)
Build Info: Mail-1508000000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [136]
User ID: 501
Date/Time: 2013-08-01 17:17:40.746 -0700
OS Version: Mac OS X 10.8.4 (12E3067)
Report Version: 10
Interval Since Last Report: 2239 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 548 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: 5784DED5-2605-391F-7CD8-FEA331113A18
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray'
Performing @selector(showViewerWindow:) from sender NSMenuItem 0x7fb883c44280
abort() called
terminate called throwing an exception
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff88c90b06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff856833f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff88c6f454 -[NSSet initWithArray:range:copyItems:] + 212
3 Message 0x00007fff8a0d654c -[SmartMailboxUnreadCountManager smartMailbox:didInitializeWithDictionaryRepresentation:] + 98
4 Message 0x00007fff8a0d5d6c -[MailboxUid initWithDictionaryRepresentation:] + 1289
5 Mail 0x000000010dbdc22b Mail + 33323
6 Mail 0x000000010dbdbcbf Mail + 31935
7 Mail 0x000000010dbdb990 Mail + 31120
8 Mail 0x000000010dbdec7f Mail + 44159
9 Mail 0x000000010dbde133 Mail + 41267
10 Mail 0x000000010dd77d73 Mail + 1719667
11 libdispatch.dylib 0x00007fff8762f0b6 _dispatch_client_callout + 8
12 libdispatch.dylib 0x00007fff8762f041 dispatch_once_f + 50
13 Mail 0x000000010dbddfe8 Mail + 40936
14 Mail 0x000000010dbddea6 Mail + 40614
15 CoreFoundation 0x00007fff88c888e9 -[NSSet makeObjectsPerformSelector:] + 201
16 AppKit 0x00007fff86ad7136 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1168
17 AppKit 0x00007fff86ab611d loadNib + 317
18 AppKit 0x00007fff86ab5649 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 219
19 AppKit 0x00007fff86cf2653 -[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 150
20 CoreMessage 0x00007fff890553d6 -[NSBundle(MessageFrameworkAdditions) loadNibNamed:owner:] + 95
21 Mail 0x000000010dbdd002 Mail + 36866
22 Mail 0x000000010dbdcecc Mail + 36556
23 Mail 0x000000010dd558ac Mail + 1579180
24 AppKit 0x00007fff86c06959 -[NSApplication sendAction:to:from:] + 342
25 AppKit 0x00007fff86d3c36c -[NSMenuItem _corePerformAction] + 406
26 AppKit 0x00007fff86d3c05a -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133
27 AppKit 0x00007fff86a2920f -[NSMenu _internalPerformActionForItemAtIndex:] + 36
28 AppKit 0x00007fff86a29097 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 135
29 AppKit 0x00007fff86d35165 NSSLMMenuEventHandler + 342
30 HIToolbox 0x00007fff8d4b6d1a _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1206
31 HIToolbox 0x00007fff8d4b61e9 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 410
32 HIToolbox 0x00007fff8d4cbfc9 SendEventToEventTarget + 40
33 HIToolbox 0x00007fff8d502ca9 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueE ventRef + 443
34 HIToolbox 0x00007fff8d4a7a21 SendMenuCommandWithContextAndModifiers + 59
35 HIToolbox 0x00007fff8d4a79d3 SendMenuItemSelectedEvent + 254
36 HIToolbox 0x00007fff8d4a785f _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 94
37 HIToolbox 0x00007fff8d4838bb _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 605
38 HIToolbox 0x00007fff8d482ec8 _HandleMenuSelection2 + 565
39 AppKit 0x00007fff86bf48c6 _NSHandleCarbonMenuEvent + 245
40 AppKit 0x00007fff86b16a9f _DPSNextEvent + 2073
41 AppKit 0x00007fff86b15df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
42 AppKit 0x00007fff86b0d1a3 -[NSApplication run] + 517
43 AppKit 0x00007fff86ab1bd6 NSApplicationMain + 869
44 libdyld.dylib 0x00007fff8b5577e1 start + 0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8bfe0212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff854f9704 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff8553db41 abort + 143
3 libc++abi.dylib 0x00007fff8649c9eb abort_message + 257
4 libc++abi.dylib 0x00007fff8649a39a default_terminate() + 28
5 libobjc.A.dylib 0x00007fff85683873 _objc_terminate() + 91
6 libc++.1.dylib 0x00007fff84ecc8fe std::terminate() + 20
7 libobjc.A.dylib 0x00007fff856835de objc_terminate + 9
8 libdispatch.dylib 0x00007fff8762f0ca _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff8762f041 dispatch_once_f + 50
10 com.apple.mail 0x000000010dbddfe8 0x10dbd4000 + 40936
11 com.apple.mail 0x000000010dbddea6 0x10dbd4000 + 40614
12 com.apple.CoreFoundation 0x00007fff88c888e9 -[NSSet makeObjectsPerformSelector:] + 201
13 com.apple.AppKit 0x00007fff86ad7136 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1168
14 com.apple.AppKit 0x00007fff86ab611d loadNib + 317
15 com.apple.AppKit 0x00007fff86ab5649 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 219
16 com.apple.AppKit 0x00007fff86cf2653 -[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 150
17 com.apple.CoreMessage 0x00007fff890553d6 -[NSBundle(MessageFrameworkAdditions) loadNibNamed:owner:] + 95
18 com.apple.mail 0x000000010dbdd002 0x10dbd4000 + 36866
19 com.apple.mail 0x000000010dbdcecc 0x10dbd4000 + 36556
20 com.apple.mail 0x000000010dd558ac 0x10dbd4000 + 1579180
21 com.apple.AppKit 0x00007fff86c06959 -[NSApplication sendAction:to:from:] + 342
22 com.apple.AppKit 0x00007fff86d3c36c -[NSMenuItem _corePerformAction] + 406
23 com.apple.AppKit 0x00007fff86d3c05a -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133
24 com.apple.AppKit 0x00007fff86a2920f -[NSMenu _internalPerformActionForItemAtIndex:] + 36
25 com.apple.AppKit 0x00007fff86a29097 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 135
26 com.apple.AppKit 0x00007fff86d35165 NSSLMMenuEventHandler + 342
27 com.apple.HIToolbox 0x00007fff8d4b6d1a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1206
28 com.apple.HIToolbox 0x00007fff8d4b61e9 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 410
29 com.apple.HIToolbox 0x00007fff8d4cbfc9 SendEventToEventTarget + 40
30 com.apple.HIToolbox 0x00007fff8d502ca9 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 443
31 com.apple.HIToolbox 0x00007fff8d4a7a21 SendMenuCommandWithContextAndModifiers + 59
32 com.apple.HIToolbox 0x00007fff8d4a79d3 SendMenuItemSelectedEvent + 254
33 com.apple.HIToolbox 0x00007fff8d4a785f FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 94
34 com.apple.HIToolbox 0x00007fff8d4838bb MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 605
35 com.apple.HIToolbox 0x00007fff8d482ec8 _HandleMenuSelection2 + 565
36 com.apple.AppKit 0x00007fff86bf48c6 _NSHandleCarbonMenuEvent + 245
37 com.apple.AppKit 0x00007fff86b16a9f _DPSNextEvent + 2073
38 com.apple.AppKit 0x00007fff86b15df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
39 com.apple.AppKit 0x00007fff86b0d1a3 -[NSApplication run] + 517
40 com.apple.AppKit 0x00007fff86ab1bd6 NSApplicationMain + 869
41 libdyld.dylib 0x00007fff8b5577e1 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8bfe0d16 kevent + 10
1 libdispatch.dylib 0x00007fff87631dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff876319ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8bfe06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff854faafc _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff854fa8c3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff854e4d71 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8bfe06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff854faafc _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff854fa8c3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff854e4d71 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8bfe06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff854faafc _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff854fa8c3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff854e4d71 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8bfe06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff854faafc _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff854fa8c3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff854e4d71 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8bfe06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff854faafc _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff854fa8c3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff854e4d71 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8bfe06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff854faafc _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff854fa8c3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff854e4d71 start_wqthread + 13
Thread 8:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8bfde686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8bfddc42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff88c2d233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff88c32916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff88c320e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation 0x00007fff8ce9b546 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356
6 com.apple.Foundation 0x00007fff8cef9562 __NSThread__main__ + 1345
7 libsystem_c.dylib 0x00007fff854f8352 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff854e4d81 thread_start + 13
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8bfe0322 __select + 10
1 com.apple.CoreFoundation 0x00007fff88c71f46 __CFSocketManager + 1302
2 libsystem_c.dylib 0x00007fff854f8352 _pthread_start + 327
3 libsystem_c.dylib 0x00007fff854e4d81 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5202a1e8 rdx: 0x0000000000000000
rdi: 0x0000000000000c07 rsi: 0x0000000000000006 rbp: 0x00007fff5202a210 rsp: 0x00007fff5202a1e8
r8: 0x00007fff72d2c278 r9: 0x00007fff5202a1f0 r10: 0x0000000020000000 r11: 0x0000000000000206
r12: 0x00007fff5202a370 r13: 0x00007fb88691abf0 r14: 0x00007fff72d2d180 r15: 0x00007fff5202a250
rip: 0x00007fff8bfe0212 rfl: 0x0000000000000206 cr2: 0x00007fff72d25ff0
Logical CPU: 0
Binary Images:
0x10dbd4000 - 0x10df73fff com.apple.mail (6.5 - 1508) <C9B7426D-8772-3B4B-9DF6-BB10980F682C> /Applications/Mail.app/Contents/MacOS/Mail
0x11013b000 - 0x11013cfff com.apple.AddressBook.LocalSourceBundle (2.1 - 1170) <F902B042-3BD2-3FD5-98E5-8F0563D687D1> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
0x111a65000 - 0x111a68fff com.apple.DirectoryServicesSource (2.1 - 1170) <F0560AC5-BBF4-3AB2-88CF-466B45F79341> /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices
0x111a6f000 - 0x111aabfff com.apple.ExchangeSource (2.1 - 1170) <BE40798F-1B7B-3740-9D53-227B79134F94> /System/Library/Address Book Plug-Ins/Exchange.sourcebundle/Contents/MacOS/Exchange
0x111b5e000 - 0x111b60fff apop.so (169) <2A1CAD32-5734-3D4E-868B-E773DCD192B5> /usr/lib/sasl2/apop.so
0x111b64000 - 0x111b78fff dhx.so (169) <3C4D7E51-F30B-3A5B-9BB6-4426EC607E10> /usr/lib/sasl2/dhx.so
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0x7fff8b318000 - 0x7fff8b37bfff com.apple.audio.CoreAudio (4.1.2 - 4.1.2) <FEAB83AB-1DE5-3813-BA48-7A7F2374CCF0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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0x7fff8b3c9000 - 0x7fff8b3f7fff com.apple.CoreServicesInternal (154.3 - 154.3) <A293D1E9-3254-370E-9CA1-2B5D95042C75> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff8b403000 - 0x7fff8b403fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff8b45f000 - 0x7fff8b4b9ff7 com.apple.opencl (2.2.19 - 2.2.19) <CE982F17-0AE9-3E26-9CD0-BEEF7379CB93> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff8b4ec000 - 0x7fff8b554fff libvDSP.dylib (380.6) <CD4C5EEB-9E63-30C4-8103-7A5EAEA0BE60> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff8b555000 - 0x7fff8b558ff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff8b559000 - 0x7fff8b870ff7 com.apple.CoreServices.CarbonCore (1037.6 - 1037.6) <941403A8-C0CC-337F-8B93-8E7E77CC07DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff8b871000 - 0x7fff8b877ff7 libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib
0x7fff8b878000 - 0x7fff8b88ffff com.apple.iChat.InstantMessage (7.0.1 - 3306) <B20BB0A7-BEE5-3453-8B3E-5E93126200A8> /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x7fff8b890000 - 0x7fff8b955ff7 com.apple.coreui (2.0 - 181.1) <83D2C92D-6842-3C9D-9289-39D5B4554C3A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8b956000 - 0x7fff8b958fff libquarantine.dylib (52.1) <143B726E-DF47-37A8-90AA-F059CFD1A2E4> /usr/lib/system/libquarantine.dylib
0x7fff8b959000 - 0x7fff8b95dff7 com.apple.CommonPanels (1.2.5 - 94) <AAC003DE-2D6E-38B7-B66B-1F3DA91E7245> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff8b95e000 - 0x7fff8bd9afef com.apple.VideoToolbox (1.0 - 926.104) <9231E12F-3D46-3F3D-B24F-6E16127E5909> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff8bd9b000 - 0x7fff8bda3fff liblaunch.dylib (442.26.2) <16D518EF-B8F4-3FA2-8722-C1CDEA236912> /usr/lib/system/liblaunch.dylib
0x7fff8bda4000 - 0x7fff8bdd5ff7 com.apple.DictionaryServices (1.2 - 184.4) <FB0540FF-5034-3591-A28D-6887FBC220F7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff8bdd6000 - 0x7fff8bf84fff com.apple.QuartzCore (1.8 - 304.3)Triple-click the line below on this page to select it:
~/Library/Mail/V2/MailData
Right-click or control-click the highlighted line and select
Services ▹ Open
from the contextual menu.* A folder window should open. From that folder, move the following files to the Desktop:
SmartMailboxesLocalProperties.plist
SyncedSmartMailboxes.plist
Test. If Mail now works, delete the files you moved and recreate your smart mailboxes, if necessary. Otherwise put the files back where they were, overwriting any that may have created in their place.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return. -
New Mac Book damaged after new laptop bag drops the mac...
hi....
so - recently i purchased a new 15" macbook pro in Hong Kong on my way home to NZ for xmas. it was very nice. the guy even gave me a HP laptop bag free of charge...i also purchased the extended 3 year Applecare option. i was pretty happy with my purchase - what a lovely machine... until out xmas shopping i heard a bang as the bag strap came loose.
i'd be carrying the laptop around for about an hour. (i'd used the bag before this day - i was careful with it.)i wasn't knocked. i didn't knock into anything. the strap just came loose. no problem i thought. it didn't fall far it wont be damaged. how wrong i was.
the ethernet port is bent (i need to use this port) and screen does now not close as it should. 'luckily' the machine seems to work just fine.
i knew i wasn't covered by Applecare - but thought i'd try my luck at the apple store in wellington - thats when the news got really bad...
it appears the damage is very close to the logic board - the guy seemed to think the damage would void all Applecare and given time will start to cause problems with the machine.he seemed to think it wasn't even worth getting fixed...
i feel pretty.....erm....'annoyed' about this. i haven't done anything wrong. just bad luck. the bag even looks fine - i don't know what happened. it seems i am now stuck with a macbook that wont last very long - through an act of god - it's less than a month old!
if it was my fault - had i been reckless in anyway- fair enough i'd take it on the chin - but this seems so unfair....
and no i don't have travel insurance....
does anyone know if there is anything i can do!? i'm passing back through Hong Kong on my way back to london in a couple of weeks - but i'm guessing the store wont help.....
any ideas!?
thanks...This is an unfortunate situation but I don't think that there is anything that anyone will be able to do for you. Apple certainly cannot help you; it is not their fault that the machine is now damaged.
What you may be able to do is purchase a replacement unibody enclosure from a 3rd party distributor on the internet. You could then ask to have this replacement fitted to the computer that you have by an Apple authorized service provider. There would be a fee for this service, I'm sure, but it would likely be cheaper than Apple repairing it.
However, you cannot be sure that the logic board was not damaged by the fall either. The safest option, as always, would be for Apple to diagnose the machine and repair it. Be prepared though, the cost will likely escalate to upwards of $1000 USD, or possibly more if the LCD screen was damaged as well.
If the machine is usable in its current form (except for the ethernet port) what you could do is purchase a USB to ethernet adaptor and use that to access ethernet. It won't be at gigabit speeds like the ethernet port, but it would work and is much cheaper than having the whole machine repaired.
One more possibility for you: If you purchased the machine on a major credit card, often they include insurance that covers accidental damage to any products purchased with that card for a specific period of time. I know my Visa covers accidental damage on all purchases for 90 days from purchase, for example. It may be worth checking your credit card terms of service for those details.
--Travis -
I installed photoshop element 9 on my mac book and it will not open
i have photoshop element 9 disk that i used for my dell. but i have macbook with no disk insert. what do i do? i installed element 9 off line but it doesn't open or work
I'll link you over to the experts in the Photoshop Elements forum. Photoshop Elements
Despite the Photoshop name, they are basically two different programs.
Gene
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