New mac book pro OS issue?

I bought macbook pro 13 inches non retina model. Before buying on apple.com it mentioned tht OS is mavericks and quite a few apps free with mavericks like ilife etc. but whn i started the laptop it has 10.8.3.. Can i install free apps that comes with mavericks once i upgrade?

Welcome to Apple Support Communities
Of course, but I recommend you to accept the apps before upgrading. Open the Mac App Store, go to Purchases and accept them. If it does not let you accept them, upgrade to OS X Mavericks first and then accept them.
Before upgrading to OS X Mavericks, I would recommend you to install OS X 10.8.5 first in  > Software Update, so you can be sure the upgrade will go well.
The reason why your Mac came with OS X Mountain Lion is that it was manufactured before the OS X Mavericks release

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My older mac book pro and iMac are both running 10.6.8 and both have started running safari and email VERY slowly. My new mac book pro running 10.9 is having no issues. Is anyone else experiencing these issues?

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Have just purchased a new mac book pro, am now having issues syncing my apps to my new mac?

Have just purchased a new mac book pro, am now having issues syncing my apps to my new mac?

Welcome to Apple Support Communities
You already have got OS X Mavericks installed (the Keynote, Pages and Numbers versions available in the Mac App Store are only compatible with OS X Mavericks).
You have got a Late 2013 MacBook Pro, which uses a special OS X Mavericks version that is not available in the Mac App Store. This is the reason why the Mac App Store is not compatible with OS X Mavericks even if you are using it. This will be fixed in OS X 10.9.1, when your Mac uses the same Mavericks version as all other Macs.
Until then, you can reinstall OS X through OS X Recovery > http://support.apple.com/kb/HT4718

HT201456 I have tried to install Windows 8.1 64 on my new Mac Book Pro from a full install disc.

I have tried to install Windows 8.1 64 on my new Mac Book Pro from a full install disc. When I get the the choice of partitions to install Windows 8.1 on the Windows installer says that the Bootcamp partition is not valid.
Has anyone encountered the same issue?

BCA creates the partition as FAT, which the installer needs to format.
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Problems with new Mac Book Pro 13'' +power adaptor

Hi there,
I'm new here and first of all I'd like to appologize from my lack of technical language, since my only interesst in computers is that they don't give me problems so I can keep not knowing too much about them.
Ok, so I bought the new Mac Book Pro 13'' exactly 2 months ago cause my old and long travelled Power Book G4 died. I didn't hesitate to spend the money to buy the new one, cause I was so happy with my experience with the old one and in my mind returning to PCs was not even considered.
BUT...I'm not totally happy about my new laptop...from day 1 Safari would just close itself but I didn't give too much thought about it. After this, not only Safari can close up to several times a day, but also iphoto or any other program that I use for work. But that's not all..One day it would take minutes to start running and it would go extremely slow...another day it would start also very slow but also it wouldn't show the tools bar on top or my folders. Another time it would show me, instead of the normal starting page, a page where it would ask me to accept or not a kind of revision for hardware. After so many problems of course I pressed yes...everything seemed normal, then computer started and seemed to be running normal again (aside from this safari and other programs that shut down). Today my computer, when moved, just went totally blank but fortunately I could start it with nor problems after it.
So...anyone knows what the problem must be?? Should I take it to a Technical service ??? and there's another issue...i'm handing in m phD in a week so I can't just be without computer now, and in a week I'm flying to Canada where I also will need my computer for work...what can I do???
And the second problem...the power adaptor from the beginning seemed to act funny sometimes...sometimes charching, sometimes not, I would follow the instructions in the support part and after being several minutes changing one cord for the other, to keep it 1 minute disconnected and so at some point it would start functioning again. But this happened seldom so also I would think it was a protectiion mechanism of the adapter. But, when this is happening more often than not, then it gets annoying. Also I've been transporting it in a careful way since I bought it to find that after only 2 months in the cord (from the computer to adaptor) you can see the internal cable as if there was some cut...a third one seems to be appearing too. I've taken it to the technical support and the guy who was helfpul but also honest said he couldn't do anything for me cause since there were those cuts, he could always be said that it was a misuse of it-an accident and then he would have to pay the replace himself. Well, it's not!!! My old adaptor has been transported in a way less careful way and it's survived with NO problems for 5 years. The material is clearly different from the old cord. This one because it's new, I only need to put it in a special bag air protected. Honestly I don't feel happy to pay 80 € for an adaptor that I don't know if it's gonna last me only 2 months or that I know I can't transport normally. The guy suggested me to ask in forums and to call directly to the apple technical service.
Again, has anyone had any similar problems with the adaptor???
Rosanna

Take it to an Apple retailer and have the computer repaired. It is still in warranty.

TS3694 Just took my 1st gen iPod out of it's original box, never used before. Plugged it into my new Mac book Pro and it recognizes that the iPod is in recovery mode but when I click to restore, error 1611 comes up - but that error code doesn't say what

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Error 1611
This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.

I already have a apple ID for my iphone5. And recently I have purchased a new mac book pro.

I already have a apple ID for my iphone5. And recently I have purchased a new mac book pro.
My questions are that
1: Should I use a existing apple ID or create a new one?
2: If using my existing apple ID, then will there be any issue at later stages?
3: How will I be able to share the data between my existing iphone5 & new mac book?
4: Or will it be better to create a new apple ID for my newly purchase mac book pro?
Please suggest?

Use the existing Apple ID, so you can sync your data between your phone and your Mac.
No.
iCloud does the job for you. Both your iPhone and your Mac should have asked you to enable it during their first setup. See -> http://www.apple.com/icloud/setup/
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Trouble sharing Music and Photos on new Mac Book Pro

I am loving my new Mac Book Pro. Front Row seems quite promising, but I'm having problems with shared music and photos.
I have an airport network in my home and have most of my music and photos stored on my desktop (Dual G4). When I open iTunes on my new MBP the shared music works just fine. Similarly, iPhotos shows the shared photos from my desktop on my MBP.
But, when I try using Front Row, I get an error message saying that there is no shared content. I found a work around that seems to work most (but not all) of the time. If I open iTunes first, start playing a song (shared from the desktop) and then switch over to Front Row it shows that song as now playing and then the rest of the shared music is available.
I have used Software Update to download the latest version of all software on both computers and for my airport network.
Any help you can offer will be greatly appreciated.
Thanks,
David
Mac Book Pro, G4 desktop Mac OS X (10.4.8)

Heya David,
If you haven't already please update to 10.4.8. If issue persists then try the following:
Remove the following files to the trash (do not empty until you test for function):
~/library/caches
~/library/preferences/com.apple.itunes.plist
~/library/prefernces/com.apple.iphoto.plist
~/library/preferences/com.apple.frontrow.plist
- Repair your permissions - > http://docs.info.apple.com/article.html?path=DiskUtility/10.5/en/duh17.html
- Restart your computer again
- Test and see how its working
Hope that helps!

I have a new mac book pro (sept 2014) and am suddenly stuck on the log-in screen. Keyboard input not working to enter my password. Already tried a basic restart and a cmmnd/ cntrl/ pwr troubleshoot to no effect.

I have a new mac book pro (sept 2014) and am suddenly stuck on the log-in screen. Keyboard input is not working to enter my password. Seems to be a log in issue as keyboard works for forced troubleshooting. (And b/c when I first noticed the problem, I was able to enter my log in password but then everything sort of froze. Now, no ability to enter the password.) Already tried a basic restart and a cmmnd/ cntrl/ pwr troubleshoot to no effect.

Reset PRAM: http://support.apple.com/kb/PH14222
Start up in Safe Mode.
http://support.apple.com/kb/ph14204
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare or take it to the Apple store to have it checked out.
Genius Bar reservation
http://www.apple.com/retail/geniusbar/
Best.

Brand New Mac Book Pro with defective screen

Hi Guys,
Does anyone here, purchased a brand new Mac Book Pro 13-inch: 2.9GHz with a defective screen?
I bought mine, Last June 14. I just noticed the defect last June 29 and returned it to where I purchase it at june 30.
There are somewhat 'black smudges' on the left part of the screen. I'm a graphic designer, so i know that this is a big issue for me.
Also, the fact that I'm just using it for 5 times I think, since I bought it, and there's already an issue.
At first, i was battling with the customer service (from where i bought it), They wouldn't want to give me replacement, because I already exceeded their 7 day return policy. But I'm not giving in, so then they just told me, they would send it to apple service.
It took a week for a progress, then I just got a call from Apple, that they didn't saw it either (the defect). Then I told the guy what I saw.
It's only visible with black background and with the lights turned off.
So he called again and told me that he also saw it, and told me that they would replace the Monitor.
I'm new with this, is it normally ok, that they will just replace the monitor? I mean, would it still work properly, now that they've
opened it and replaced only the defective part?
Hope you guys can give me your thoughts.
Thank You.

Not sure what part of the world you are in but Apple has a 14 day return policy. But even with the 14 days you exceeded that time limit. So the only option is to replace the defective part and not the whole system. This is standard operating practices for any manufacturer once you have exceeded the return period.

I have a new mac book pro that s running like a ten year old pc

I recently bought a mac book pro and transferred my data from old mac book air. i did have issues transferring but eventually updated all software to new yosemite and that allowed it. subsequently the speed is so slow won't even open normal webpages even though I'm on fibre. i've read the similar posts and i'mnot very technical so they mean little to me. Am i helpable?
Glyn

Problem description:
running very slow on brand new mac book pro,
EtreCheck version: 2.0.11 (98)
Report generated 10 November 2014 14:21:47 GMT
Hardware Information: ℹ️
MacBook Pro (Retina, 15-inch, Mid 2014) (Verified)
MacBook Pro - model: MacBookPro11,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel Iris Pro -
Color LCD spdisplays_2880x1800Retina
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 1:39:47
Disk Information: ℹ️
APPLE SSD SM0256F disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 249.77 GB (99.99 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (8.0 18608.898384) Support
[not loaded] com.parallels.kext.hypervisor (8.0 18608.898384) Support
[not loaded] com.parallels.kext.netbridge (8.0 18608.898384) Support
[not loaded] com.parallels.kext.usbconnect (8.0 18608.898384) Support
[not loaded] com.parallels.kext.vnic (8.0 18608.898384) Support
Startup Items: ℹ️
MobileBrServ: Path: /Library/StartupItems/MobileBrServ
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
VidyoDesktop Application (/Users/[redacted]/.Trash/Vidyo/Vidyo Desktop/VidyoDesktop.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Unity Web Player: Version: UnityPlayer version 4.2.0f4 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
MeetingJoinPlugin: Version: (null) - SDK 10.6 Support
User Internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 Support
WebEx64: Version: 1.0 - SDK 10.6 Support
Safari Extensions: ℹ️
Open in Internet Explorer
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      13% Microsoft Word
      3% WindowServer
      0% fontd
      0% Google Chrome
      0% rapportd
Top Processes by Memory: ℹ️
344 MB mds_stores
275 MB Mail
206 MB Dock
206 MB WindowServer
189 MB Finder
Virtual Memory Information: ℹ️
5.20 GB Free RAM
9.19 GB Active RAM
1.40 GB Inactive RAM
1.38 GB Wired RAM
2.06 GB Page-ins
0 B Page-outs

Should it take sooo long to install Flash on a new Mac book pro? And should the CC panel say "syncing files" and look like it will never finish?

I Have CC and it's taking so long to install on my new Mac book pro. The CC panel also says its syncing files down at the bottom, it's so slow it looks like it will never finish. Should it be taking this long?

I had an issue where I had to wipe my mac as well. What you have to do to format the hard drive and reinstall is this:
Restart the computer while holding down the option key. Choose the recovery disc. Find the main hard disc and hit format. Then you can reinstall Lion via the internet, it takes a while though, my computer took 5 hours or so.
For your first question, if you got the family version of office, I believe you have 3 computers you can authorize it on. If you are not sure, look it up in the apple store.
For the second: Time machine would probably be your best option, but I would reccomend restoring from a backup before you were having problems, and restore that one (put new files you need on another external or a digital-online storeage site such as dropbox.) To restore a backup, restart your computer and hold command+R and select "Restore from Time Machine Backup" (for more information go here: http://support.apple.com/kb/HT1427 )
I don't believe tere is anything else you need to do, but I am new to macs, so I may not be the best source, but this is what I have found/have had to do.

I'm having problems installing ps cs2 on a new mac book pro

Im trying to install ps cs2 on my new mac book pro and i get a message that says unable to in stall contact the software company. I've used this on two other computers. the last computer had issues and dumped photshop onlong with other software.

You won't be able to install CS2 on a new Intel-based Mac.
CS2 for Mac was written for PPC-based Macs and will not install or run on new Macs.

I have a new mac book pro System Version: OS X 10.9.4 just one week old. When i play games using chrome the mac gets super hot and in the middle and the bottom. I had to return a mac last week because of this and got a new one replaced.

i have a new mac book pro System Version: OS X 10.9.4 just one week old. When i play games using chrome the mac gets super hot and in the middle and the bottom. I had to return a mac last week because of this and got a new one replaced.The issue still remains

I ran the diagnostics suggested in Macbook Pro Running Slow and Overheating, High kernel_task CPU Usage The results are below.
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Mode: Normal
Model: MacBookPro11,1
USB
   Dell USB Optical Mouse (Dell Inc.)
System diagnostics
   2014-09-20 PluginProcess spin
   2014-09-20 PluginProcess spin
   2014-09-20 iTunes spin
   2014-09-22 PluginProcess spin
   2014-09-22 PluginProcess spin
   2014-09-25 PluginProcess spin
   2014-09-26 Google Chrome spin
   2014-09-26 Google Chrome spin
User diagnostics
   2014-09-20 CalendarAgent crash
   2014-09-22 DashboardClient crash
Kernel messages
   Sep 26 17:21:23   IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 4)
   Sep 26 17:21:35   IOPPF: Sent cpu-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:21:35   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:21:35   IOPPF: Sent gpu-internal-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:21:47   IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 7)
   Sep 26 17:21:47   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:21:47   IOPPF: Sent gpu-internal-plimit-notification last value 3 (rounded time weighted average 3)
   Sep 26 17:22:01   IOPPF: Sent cpu-plimit-notification last value 5 (rounded time weighted average 7)
   Sep 26 17:22:01   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 2 (rounded time weighted average 3)
   Sep 26 17:22:01   IOPPF: Sent gpu-internal-plimit-notification last value 2 (rounded time weighted average 3)
   Sep 26 17:22:21   IOPPF: Sent cpu-plimit-notification last value 10 (rounded time weighted average 9)
   Sep 26 17:22:21   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 4 (rounded time weighted average 3)
   Sep 26 17:22:21   IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 3)
   Sep 26 17:22:34   IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 8)
   Sep 26 17:22:34   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:22:34   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:22:47   IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 6)
   Sep 26 17:22:47   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:22:47   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:01   IOPPF: Sent cpu-plimit-notification last value 7 (rounded time weighted average 7)
   Sep 26 17:23:01   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:01   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:12   IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 6)
   Sep 26 17:23:12   IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 5 (rounded time weighted average 5)
   Sep 26 17:23:12   IOPPF: Sent gpu-internal-plimit-notification last value 5 (rounded time weighted average 5)
Extrinsic daemons
   com.adobe.fpsaud
Extrinsic agents
   com.google.keystone.user.agent
launchd items
   /Library/LaunchDaemons/com.adobe.fpsaud.plist
    (com.adobe.fpsaud)
   Library/LaunchAgents/com.apple.FolderActions.enabled.plist
    (com.apple.FolderActions.enabled)
   Library/LaunchAgents/com.apple.FolderActions.folders.plist
    (com.apple.FolderActions.folders)
   Library/LaunchAgents/com.google.keystone.agent.plist
    (com.google.keystone.user.agent)
Startup items
   /Library/StartupItems/TuxeraNTFSUnmountHelper/TuxeraNTFSUnmountHelper
Extrinsic loadable bundles
   /Library/Internet Plug-Ins/Flash Player.plugin
    (com.macromedia.Flash Player.plugin)
   /Library/PreferencePanes/Flash Player.prefPane
    (com.adobe.flashplayerpreferences)
   /Library/PreferencePanes/Tuxera NTFS.prefPane
    (com.tuxera.ntfs.mac.prefpane)
   Library/Address Book Plug-Ins/SkypeABDialer.bundle
    (com.skype.skypeabdialer)
   Library/Address Book Plug-Ins/SkypeABSMS.bundle
    (com.skype.skypeabsms)
User login items
   iTunesHelper
   Google Chrome
Restricted user files: 45
Elapsed time (s): 75

Old iMac numbers 08, new Mac Book pro won't let me open numbers without converting to Numbers 09

I bought a new Mac Book Pro and when moving my Numbers and Pages files to the new computer it will not allow me to open the files until I update them to Numbers 09 first. On my iMac I was running Numbers 08. Any suggestions how to tackle this issue?
Thanks,

Hi onnygirl,
Numbers 3 will not open Numbers '08 documents.
On your iMac, open and then export your Numbers '08 documents to Excel.
Transfer the Excel documents to your MacBook and they will open in Numbers 3.
Numbers is not an Excel clone, so there will be some glitches .
Regards,
Ian.

New mac book pro OS issue?

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