New Mac Pro locks up / freezes ramdomly

My new 2 x 2.8 Quad Core Mac Pro has locked up solid three times now in the past two weeks. When it happens I get the following message in the system.log...
(just the first few lines)
Feb 4 23:27:16 macpro-xp kernel[0]: ** Device in slot: SLOT-1 **
Feb 4 23:27:16 macpro-xp kernel[0]: ** GPU Debug Info Start **
Feb 4 23:27:16 macpro-xp kernel[0]: 0x01019588 000090a2 00009588 00000000
Feb 4 23:27:16 macpro-xp kernel[0]: 0x00000000 00000000 00000000 00000000
Feb 4 23:27:16 macpro-xp kernel[0]: 0x0011a010 00000000 00000000 00a6106b
Feb 4 23:27:16 macpro-xp kernel[0]: 0x00f8fc00 00000000 00000001 00008a12
Feb 4 23:27:16 macpro-xp kernel[0]: 0x80838645 00028482 01000000 00001002
SLOT-1 is an ATI HD 2600 graphics card.
Message was edited by: Kevin Stanchfield

I have the same problem with my Mac Pro. I first experienced the problem a few minutes after powering it up with the stock factory configuration before installing any programs or migrating my old Mac data. None of the usual prescriptions (zap PRAM, reset SMU, etc.) work and the freezes are random but regular. Sometimes I can go for 3-4 days without an incident and sometimes the freezes occur within minutes of each other. In all instances, the freezes leave a GPU hex dump in the system.log so it's clear that:
o The problem is not related to third-party software and / or extensions
o The problem is not related to usage profile (i.e. whether or not the graphics subsystem is under heavy load or not) because I've experienced the problem just scrolling through email
o The problem is definitely related to the graphics card or PCI controller because every freeze is accompanied by a GPU hex dump
o Once the freeze occurs, the screen no longer updates but the mouse pointer, albeit sometimes garbled, moves around and the system is otherwise functional. I can ssh in from another machine and manipulate files, run diskutil, etc. However, I have not found a way to reset the graphics subsystem from the command line (if there even is a way) so ultimately I need to run the reboot command to "gracefully" restart the system. Again, this indicates that the problem is isolated in the graphics or PCI subsystem and is not a general memory, CPU, motherboard, or software issue.
10.5.2 and the Leopard Graphics Update did not help at all.
I spoke with several technical support reps at Apple Australia about this and, not surprisingly, none of them were aware of the problem (or at least wouldn't admit it) and had no recommendations other than to bring the machine in for repairs. Until Apple acknowledges and identifies the problem, submitting it for repairs is at best a blind shot because it could easily come back with the same problem as others in various forums have already experienced. For now, I've decided to limp along with the problem until Apple identifies the culprit(s).
Therefore, I strongly suggest that everyone that experiences this problem report it to Apple. The only way we can push Apple to acknowledge and address the problem is by flooding them with reports of the problem. Until then we'll just be blindly hoping for a solution...

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Turning on, new Mac Pro locks have to reset most times

I've got a new Mac Pro with standard 12GB of memory.. have an external drive connected via thunderbolt, two monitors (via Thunderbolt -> VGA) and one on HDMI.
Almost every time I start up from cold I get as far as the login circles.. .and then I get the spinning wheel of death... hold the power switch to force power off and second time it works...
Have tried removing all but one monitor and no external drive but still confounds me....
Any suggestions please where to start (Kit is outside 90 day support time)
Regards,
Adam... err from Hawkhurst...

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged after the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes   after the boot time, not before. Please include the BOOT_TIME message at the beginning of the log extract—not at the end.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent of each. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

New Mac Pro (late 2013) crashes / freezes while rendering or editing in Premiere Pro CC

We recently purchased a new Mac Pro desktop (Late 2013, 16GB memory, D700 Graphic Card, 2.7 GHz -12 Core, OSX 10.9.3) and we are running Adobe CC on it. When using Premiere Pro CC (7.2.2) I am having major issues while rendering and editing. About 50% of the time when I try to render it starts off real fast then just freezes. This happens in Premiere and Media Encoder. Sometimes I can just Force Quit Premiere or Media Encoder and other times I have to do a hard restart on the entire computer because the entire computer freezes. The computer will also occasionally freeze whenever doing simple editing or stacking layers. The computer will also just decide to suddenly stop and restart when editing or doing simple tasks like browsing the web. Additionally there has been several times if the render does finish, the final video will have digital glitches throughout the video. I have to redo the render once or twice and it will finally be fine. This all is happening several times a day. This never happened on our previous Mac Pro, but we were not running Mavericks. I used Migration Assistant to transfer from old computer to new computer. So I don't know if this is an a problem with the actual Mac Pro, Mavericks, graphic card or Adobe? But right now I am very frustrated as you can imaging spending all this money for a computer that has been giving us more issues than our previous computer. Any help would be greatly appreciated!

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/d;/(etc|Preferences)\//s/^\.\/[^/]+//p;' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.[bw]/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / /{$0="'"${p[28]}"'"};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! 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B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D23 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with "Model Identifier." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Locked out of brand new Mac Pro (password nightmare)

I'm a very experienced Mac user -- and I'm stumped.
• Just bought a new Mac Pro, running Leopard (not Snow Leopard).
• Used Migration Assistant to copy settings from Quad G5, also running Leopard.
• Migration failed with errors, one of which was "[PreviousUserName] could not be created." (It specified the previous user name.)
• I restarted the new machine.
• Now _it asks for a user name and password_ -- which I never specified -- so, _I can't log in. I'm locked out of my brand new Mac._ The user name and password from the old machine do not work. I can't even log on as root!
• So, I reinstalled Leopard from the install DVD. But after doing so...
• I'm still asked for a user name and password.
*Apple's official document on resetting the admin password:* http://support.apple.com/kb/HT1274
• So, I followed those instructions. I booted from the Mac Pro's install CD and selected "Reset password…" from the Utility menu. But upon doing so, there are no users to reset! The only user in the list is root, and according to the (linked) support document, one is to avoid resetting the password for root (not that I ever had a chance to set one anyway).
So, I remain locked out of my brand new Mac, unable to reset the password that somehow got set in the failed Migration Assistant procedure.
I'm stumped. Suggestions?

Thanks for the reply. You may not have read my entire post, since I mentioned I'd already attempted two of your suggestions (reinstalling the OS and logging in as root). Unfortunately, at the time, I was unable to do either.
Since then, however, I've made some progress:
I found partial success by ignoring the support document's "warning" and resetting the password for the root user. Doing so allowed me to log in as root and create a new user. (Disclaimer to others: Do NOT do this unless you're sure you know what you're doing.)
I'm now able to log in, but am experiencing other errors -- which I believe are related to the failed Migration Assistant procedure. But at least I'm now able to log in. I'm hoping to make further progress with Disk Utility and Disk Warrior (but that would be another thread). For now, I've solved the primary issue described in this thread.
Message was edited by: Syncopator

New mac pro freezing and crashing

I got a new Mac Pro two weeks ago, and it's been great, much faster than my macbook.
However in those two weeks, i've had 7 freeze and crashes now, that's more than in years of using MacBooks.
Symptoms are: the screen just freezes, nothing moves anymore, not even the mouse. The sounds hangs, and after a few seconds the mac shuts down and restarts.
On four of these crashes, i saw a red light from the bottom of the tower.
Anyone else experienced this?
Does anyone know what the red light means?
Any input to find the source of these crashes and what to do next is welcome.
Specs:
Mac Pro 6.1 (the round one)
Quad core
Dual D300
12 Gb memory
OSX 10.10.1

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

New Mac Pro Freezes frequently in FCP

We recently replace our G5 video editing computer with a new Mac Pro. We are running most current version of Final Cut, Quicktime and Leopard. 8GB RAM. Our G5 virtually never froze up, but the new one freezes frequently during editing. Beach ball that doesn't go away w/o holding down the start button on the computer.
All sw was clean install on the new machine.
Anyone else experiencing or have suggestions?
Thanks!

Putting the Project file on another drive does ZERO for performance. Keep it on your system drive.
Trash preferences
Use Disk Utility to Repair Permissions
Remove your RAM and see if you still have issues.
Those are my suggestions.
Shane

New Mac Pro Freezing

Hi all,
I just got the new Mac Pro and it worked fine for a couple of hours. Now it just started freezing every 20-30s. The whole thing freezes - the mouse doesn't move, nothing happens (doesn't accept any input). The weird thing is that music keeps playing fine. I can reproduce the freezing all the time by just starting to move a window.
What should I do? I've a bit ****** off cause I had to replace every single product I've bought from Apple in the last 3 years.

I had a similar early issue with my 2007 MBP. Connecting to WPA2 networks would cause a KP and crash the system. At first, both I and AppleCare thought it was a hardware issue. 3 MBPs later, the issue persisted until we realized it was an airport driver. I'm thinking this just requires a software update so I'm going to hold off until 10.5.7 or some small update before I start exchanging hardware. Fingers crossed. I repaired permissions and reset PRAM this morning so we'll see if that has any effect.

HT1338 I recently purchased a new Mac Pro w/ mountain lion 10.8 and I am using my Apple 30 inch monitor. When watching video or browsing certain websites, my monitor will flicker grey and sometimes lock up. I figure it is the grphic crd or I am missn a

recently purchased a new Mac Pro w/ mountain lion 10.8 and I am using my Apple 30 inch monitor. When watching video or browsing certain websites, my monitor will flicker grey and sometimes lock up. I am a video producer so this is quite frustrating...I figure it is the grphic card or I am missn a plugin or driver update? help!

Maybe this will help:
http://support.apple.com/kb/HT1573
PRAM reset: http://support.apple.com/kb/PH11243
SMC reset: http://support.apple.com/kb/HT3964

Mac Pro 5,1 Freezes & Pinwheels at Boot, Corrupt Font to Blame?

Hello, all. This is my first post on the Apple Support communities as I have a very strange issue that seems to be nowhere else on the Internet, so I'll ask it here before running off to my local Genius Bar.
I'm running a Mac Pro Mid 2010, with a 2.8 GHz Quad-Core Xeon and 16GB DDR3 RAM. The only aftermarket/third-party component I have installed is a Blackmagic Intensity Pro internal video capture device, which, to my knowledge, works perfectly.
I am currently typing this on my third re-install of Mountain Lion, as I have not been able to advance to the login screen after I boot my Mac Pro, due to freezing and the spinning pinwheel.
I may have an idea what's causing this issue, but I'm not sure how to pinpoint it, remove it or figure out what to do. It may be tied to a conflicting Geneva font, located in (my name) > Library > Fonts. This is not the "True" Geneva font, as that is located in the System > Library > Fonts folder on my primary hard drive. This "impostor" Geneva has a ".ttf" file extension while the original Geneva's extension is .dfont.
Here's an image of the window that pops up:
Before the problem happened (and before the boot freezing happened), I selected "Move To Trash" and thought nothing of it, seeing as though it's a fairly standard warning message.
On my first re-installation, I selected "Move To Trash". I did not see the font in the trash but had other files there and securely emptied it. I rebooted shortly afterward and the system locked up/pinwheeled before the login screen. On my second re-installation, I selected "Ignore Conflict" but I ended up with the same result. Notice the impostor "Geneva" seems to have a lock near its filename. Maybe this is what's holding it up.
The only other common message OSX gives me on each installation is a prompt to install a Java SE 6 Runtime, but it seems to be through the standard Apple Software Update so I doubt it's anything that would corrupt an installation.
These font conflicts stem from fonts that I transferred over from my old PC when I first bought my Mac Pro after Christmas in 2010. No issues have surfaced until now other than minor aesthetic issues that were easily resolved.
Now, I'm left with a dilemma (which is what brought me here). I need to find a way to resolve this, as I think this issue may be what's holding my computer up. I've done research and found that tampering with system fonts will cause your Mac to crash at startup. I'm a freelance video producer so this has been causing me more than a few headaches when attempting to do my work, so I'm scurrying for a result ASAP.
I've tried nearly every method of fixing the issue...repairing my boot disk, verifying/repairing permissions, resetting my password and resolving ACL conflicts, unsuccessfully trying Safe Mode, resetting PRAM and now re-installing Mac OSX. This is most likely an issue on the OS end --- my hardware is working properly, its S.M.A.R.T. status is verified, and permission/disk repair/verify shows no errors. I also have a Boot Camp partition that runs flawlessly --- I can even access folders and files on my Mac from the Windows parition, so it's probably not an issue of a dying hard drive. There's something screwy preventing me from logging in, and short of the first boot after re-installing Mountain Lion, there hasn't been a way to log in normally.
I'd rather not reformat my entire startup drive because of what could be one file conflict, as I have a lot of personal data and presets I'd like to keep. Nevertheless, I have an appointment at my Apple Store's Genius Bar set up for Friday but I'm leaving it as a worst-case scenario as I'd much rather pinpoint these issues myself.
If you've made it this far, thank you for reading this long post. I wanted to be as specific as possible regarding the strange issues happening with my Mac Pro. Hopefully someone has a suggestion out there that doesn't involve reformatting as I'm 90% sure this boot error has to deal with this system font conflict. The other 10% wonders what needs to be done.
Thanks in advance!

First check that you still can't boot as usual. If you can't, see below.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It changes nothing, and therefore will not, in itself, solve your problem.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help identify which such modifications you've installed, as well as certain other aspects of the configuration that may have a bearing on the problem. Don’t be alarmed by the apparent complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode, if possible. If you’re now running in safe mode, reboot as usual before continuing. If you can only boot in safe mode, you can still use this procedure, but not all of it will work. Be sure to mention that in your reply, if you haven't already done so.
Below are instructions to enter UNIX shell commands. The commands are safe and do nothing but produce human-readable text output, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects. I am not asking you to trust me. If you can't satisfy yourself that these instructions are safe, don't follow them.
The commands will line-wrap or scroll in your browser, but each one is really just a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. Step 1 should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click anywhere in the line of text below on this page to select it:
PB="/u*/*/Pl* -c Print"; { echo Loaded kernel extensions:; kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'; echo $'\nLoaded user agents:'; launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'; echo $'\nInserted libraries:'; launchctl getenv DYLD_INSERT_LIBRARIES; echo $'\nUser cron tasks:'; crontab -l; echo $'\nGlobal launchd configuration:'; cat /e*/lau*; echo $'\nPer-user launchd configuration:'; cat .lau*; echo $'\nGlobal login items:'; $PB /L*/P*/loginwindow.plist | awk -F'= ' '/Path/{print $2}'; echo $'\nPer-user login items:'; $PB L*/P*/com.apple.loginitems.plist | awk -F'= ' '/Path/{print $2}'; echo $'\nSafari extensions:'; $PB L*/Saf*/*/E*.plist | awk -F'= ' '/Bundl/{print $2}' | sed 's/\..*$//;s/-[1-9]$//'; printf "\nRestricted user files: %s\n" $(find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l); echo $'\nExtrinsic loadable bundles:'; cd; find -L /S*/L*/E* {,/}L*/{Ad,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do /usr/libexec/PlistBuddy -c 'Print :CFBundleIdentifier' "$d/Info.plist" | egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|JMicron|print|SoftRAID" && echo ${d%/Contents}; done; echo $'\nUnsigned shared libraries:'; find /u*/{,*/}lib -type f -exec sh -c 'file -b $1 | grep -qw shared && ! codesign -v $1' {} {} \; -print; echo; ls -A {,/}L*/{La,Priv,Sta}* L*/Fonts; } 2> /dev/null | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
The command may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A TextEdit window will open with the output. Post the contents of the TextEdit window (not the Terminal window) — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Remember that you must be logged in as an administrator for this step. Do as in Step 1 with this line:
{ echo "Loaded system agents:"; sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo $'\n'"Login hook:"; sudo defaults read com.apple.loginwindow LoginHook; echo $'\n'"Root cron tasks:"; sudo crontab -l; echo $'\n'"Log check:"; syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail | awk '/:/{$4=""; print}'; } 2> /dev/null | open -ef
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
You can then quit Terminal.
To prevent confusion, I'll repeat: When you type your password in the Terminal window, you won't see what you're typing.
Note: If you don’t have a login password, set one before taking Step 2. If that’s not possible, skip the step.
Important: If any personal information, such as your name or email address, appears in the output of these commands, anonymize it before posting. Usually that won't be necessary.
Remember, Steps 1 and 2 are all copy-and-paste — no typing, except your password. Also remember to post the output as text, not as a screenshot.
Please post the contents of the TextEdit window, not the Terminal window.

My brand new mac pro always had Internet connection issues at school. WHY is that? I see the school's Internet working perfectly fine on other PC's, but there is never a day where my mac doesn't have Internet connection issues at school. How do I fix it?

I got my mac pro in the middle of August. School started the week after. Internet was working perfectly fine at home. But at school, I never had a good connection. Sometimes on the good days I get a connection when I'm sitting at the exact spot in class I always sit at. It's ridiculous and it's frustrating. I invested my money into this laptop and I'm beginning to regret it. I thought it was the school's Internet, but I don't see Internet issues with other PC users. It's most frustrating on registration days and I'm trying to register for my classes before it gets taken, but again... Internet connection issues. It's random. Majority of the time, it doesn't work at all. I've done Network Diagnosis and turning WiFi off then turning it on again. I've done everything I could. I put my money on this laptop and it was a lot of money. I could have bought an 800 dollars laptop and I would have Internet connection anywhere on campus. So, I don't want to continue everyday to regret on buying this laptop every time I try to connect to the Internet at school or Starbucks or anywhere else. How do I fix this? What's the problem ?
At school, I heard this guy had a problem with Internet connections too and he owned a new mac book pro. He said something like Apple messed up on something, but he fixed it. If I knew mac book pro's had these issues I wouldn't have bought it in the first place. It's freezing on me every other day. It's ridiculous. But what concerns me the most is the Internet connection. So someone please tell me what can I do next to prevent the problem? Am I doing something wrong maybe?

Hi Kevin,
I'm using an XLR input mic which is connected to the phantom power enabled XLR mic socket on a USB M-Audio M-Track. The M-Track is connected by USB to the Mac Pro - so effectively I've got an M-Audio USB soundcard with a mic input. I've also tried a microphone that is a straight XLR to USB cable (guessing with some soundcard chip buried in the usb plug) but that also yields the same effect of bad latency, intermittent quality, stuttering and repeating and echoing (without the speakers on during record so its not feedback).
The mic works absolutely fine with other recording applications I have on the mac at the moment - albeit non-adobe ones (tested it on the EasyAudioRecorder - and it lives up to its name. it's easy)
I will try with Audition and report back, but sitting here right now I can imagine it would work fine with audition too - it just seems to be the way premiere is set up for recording into the timeline is a bit sketchy. I'm willing to accept it might well be a quirk with the new Mac Pro trashcan - I'm not weighting all the woes on premiere.
Any thoughts or am I out of luck to sit with my fingers crossed for a fix in the next round of updates?
Nathan.

Mac Pro 3,1 - freezes, shows strange pixels on screen and then restarts

My Mac Pro 3,1 sometimes freezes and shows strange pixelated objects on the screen and then restarts by itself. Is this a hardware issue or a software issue?
I'm running OS X Mavericks on it and everything is up to date. I have a lot of saved professional audio work on it that needs to be done and I can't afford to get a new Mac Pro. Any please help me out! Thanks a lot.

Yes, there was a kernel panic today again.
Here is the report:
Anonymous UUID:       110B0849-80D1-E866-42AC-7049298F1578
Sun Sep 21 23:20:09 2014
panic(cpu 1 caller 0xffffff7f8caa0f30): NVRM[0/2:0:0]: Read Error 0x00070000: CFG 0x061110de 0x00100406 0x92000000, BAR0 0x92000000 0xffffff8187ddf000 0x092880a2, D0, P0/2
Backtrace (CPU 1), Frame : Return Address
0xffffff8186943430 : 0xffffff800c022f79
0xffffff81869434b0 : 0xffffff7f8caa0f30
0xffffff8186943570 : 0xffffff7f8cdb678d
0xffffff81869435b0 : 0xffffff7f8ccebb2e
0xffffff8186943600 : 0xffffff7f8cd61b4f
0xffffff8186943780 : 0xffffff7f8cd5d818
0xffffff8186943870 : 0xffffff7f8cb4566c
0xffffff81869438f0 : 0xffffff7f8ca77f03
0xffffff81869439a0 : 0xffffff7f8ca7cfad
0xffffff8186943a60 : 0xffffff7f8caa59ef
0xffffff8186943c60 : 0xffffff7f8caa75a1
0xffffff8186943d50 : 0xffffff7f8d8727a0
0xffffff8186943db0 : 0xffffff7f8d86f522
0xffffff8186943e40 : 0xffffff7f8d859f57
0xffffff8186943e70 : 0xffffff7f8d8172b7
0xffffff8186943e90 : 0xffffff7f8d8185ac
0xffffff8186943ed0 : 0xffffff7f8d815338
0xffffff8186943ef0 : 0xffffff800c4b0a20
0xffffff8186943f30 : 0xffffff800c4af4c2
0xffffff8186943f80 : 0xffffff800c4af597
0xffffff8186943fb0 : 0xffffff800c0d7607
      Kernel Extensions in backtrace:
         com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f8ca51000->0xffffff7f8ccb9fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f8c6bf000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f8ca41000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f8c9fe000
         com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f8ccc4000->0xffffff7f8cf6dfff
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f8ca51000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f8c6bf000
         com.apple.GeForceTesla(8.2.4)[B0074750-2FC6-3E26-BEA0-5AD5469686CF]@0xffffff7f8 d80f000->0xffffff7f8d8d9fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f8c6bf000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f8ca41000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f8c9fe000
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f8ca51000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13F34
Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide:     0x000000000be00000
Kernel text base: 0xffffff800c000000
System model name: MacPro3,1 (Mac-F42C88C8)
System uptime in nanoseconds: 2179512509335
last loaded kext at 296406696192: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8cf93000, size 65536)
last unloaded kext at 368516073398: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8e0a7000, size 8192)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.motu.driver.FireWireAudio 1.6 60625
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForceTesla 8.2.4
com.apple.iokit.CSRBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMCEDriver 1.1.9
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.SCSITaskUserClient 3.6.7
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.driver.AppleUSBHub 683.4.0
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleIntel8254XEthernet 3.1.4b1
com.apple.BootCache 35
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBUHCI 656.4.1
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.kext.triggers 1.0
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com.apple.vecLib.kext 1.0.0
com.apple.driver.AppleSMBusController 1.0.12d1
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Premiere CC and Media Encoder crashing new Mac Pro

Since installing CC on my new Mac Pro (Late 2013) Premiere and Adobe Media Encoder have been continually crashing my system.
At first, my comp would freeze and I'd have to hard restart, then it switched to rebooting on in's own. This would happen 10-20 times a day while editing.
This began shortly after I synced settings from a previous version of PP but since I've installed new RAM; reinstalled CC/PP; reformatted my HDD and reinstalled Mavericks, CC, PP; and have not synced my settings. I've also tried editing multiple projects of different sizes with different media types -- all are experiencing the same problems.
When I edit the same projects on my MBP, everything works fine.
Recently, I have disabled GPU acceleration in all of my PP projects and that seems to have solved the problem.
My office received 3 Pros at the same time with the same hardware configurations and software -- I am the only one experiencing this problem.
Here are some specs:
Late 2013 Mac Pro
2.7 Ghz 12-Core Intel Xeon E5
64 GB 1867 MHz DDR3 ECC
AMD FirePro D700 6144 MB
All drivers, CC, and software is up to date.
So what do I do now?
Any help is much appreciated!

I am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read)
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Mac & nVidia Driver http://forums.adobe.com/thread/1075592
-and http://www.nvidia.com/object/mac-driver-archive.html
Mac Retina Bug http://forums.adobe.com/thread/1159632
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

New Mac Pro for Photoshop

Hi,
I currently have a 2008 Mac Pro 2 x 2.8 Quad Core Intel Xeon that I am thinking of upgrading.
My questions are as follows.
Which set up would be best for photography based work, mainly Photoshops CS6 and Lightroom 4
I use a Drobo as my main working raid style hard drive.
I'm happy to spend money on a quality system but want to know it will be optimum for what I am using and dont want to just go for the 'top of the range' if it is pointless for the type of work I am doing (I never use video software at all)
Would there be a 3rd party company that would be better suited to set it up exactly for photography based work.
Am I right in saying the current Mac Pro's do not have thunderbolt or USB 3.0, so with that in mind, how long do people speculate that the new Mac Pro's will be available.
Thanks in advance.
Jason

YOU can see what Intel says (said?) at the Intel Conference this fall where they lay out for their vendors and everyonne what they plan and have in the oven for the next year.
Intel fell behind last year's plans with the complexity and issues they ran into, plus changes in the landscape. So did Nvidia with their new line. Hence everyone's plans went bonkers. And any IvyBridge Xeon? doesn't look like anything until this time next year, end of 2013. 2014 does have the next tic-toc and improved chips and memory architecture. DDR4 may get out of the labs.
That much is knowable.
But what you can do today: 2010 6-core 3.33 w/ 4x8GB and GTX 670 plus some nice storage hardware.
See this guy's articles and advice, a heavy graphics perspective:
www.macperformanceguide.com
Oh, and just my own personal.... a lot of 2008 owners are not happy campers for various reasons with power, stabilty, sleep/wake/freezes and maybe that 'first Mac Pro w/ EFI64" is showing crack in seams.
2010 for $1800 and up to around $3k - and your system is worth over a grand still once you can move over.

After Effects CC and Premiere Pro CC don't play well together on new Mac Pros

Would love some insight from folks on this. We have welcomed 2 new mac pros w dual D700's into our edit suites and have found an issue we need some help finding a work around for.
With Creative Cloud we're used to rendering a large amount of graphics in After Effects, and while that's underway, our editors will often go on and work in Premiere on the edit. Unfortunately, with the new Mac Pros After Effects render process seems to freeze up the moment we open Premiere and start to work. Any fixes for this? Special Memory allocation? Patch? I've heard the lack of Cuda might be the issue, but can't imagine Adobe would not support something that keeps their product running smoothly.
Please let us know and we are grateful and thank you in advance...
[email protected]

This forum is actually about the Cloud, not about using individual programs
Once your program downloads and installs with no errors, you need the program forums
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll
http://forums.adobe.com/community/premiere
or
http://forums.adobe.com/community/aftereffects_general_discussion

After Effects CC 12.2 Crashes While Rendering on New Mac Pro

I have been working on a new project in AE 12.2 on my New Mac Pro. The project file runs a little slugish while I'm working. I am using Trapcode Lux, Optical Flares and a lot of expressions. When I go to render the file 1/4 of the way in my whole computer freezes and I need to force it to shutdown and restart. No error report is created I don't think.

Optical Flares is GPU dependent, which can play havoc when rendering using multiprocessing.
Try rendering with multiprocessing turned off.
If that doesn't work, try temporarily removing Optical Flares from the AE Plugins folder and restarting AE, then render. This will force a render with no Optical Flares included.

New Mac Pro locks up / freezes ramdomly

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